Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

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Top Chery mechanics in Lithgow

Graeme Horner Automotive

BLAXLAND
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Great service from Graeme and team. Honest, trustworthy and responsive. As a sin...

Great service from Graeme and team. Honest, trustworthy and responsive. As a single female going to a new garage I felt looked after.

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Kate, Mitsubishi Express Van

Ultra Tune Ingleburn

INGLEBURN
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"Good people, and best price around Campbelltown."

Jone, Ford Territory

Auto Assist

WETHERILL PARK
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Excellent people. They were quick to identify the issues in my car and resolved ...

Excellent people. They were quick to identify the issues in my car and resolved them the best way they could. They were quick to arrange the replacement parts and also did the pink slip for me. Will visit them always for my car.

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Puneet, Holden Viva

NRMA Car Servicing Seven Hills

SEVEN HILLS
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I did wait and expected 1 1/2-2 hours wait which was not a problem. All in all y...

I did wait and expected 1 1/2-2 hours wait which was not a problem. All in all yes it was fine ... but a nice touch would have been a quick spray the the hose, but then that was par for the course with the Honda dealers alas now out of warranty!

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Cynthia, Honda Civic

Cilia's Automotive Solution

SAINT MARYS
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A big thank you to Sarah for helping me with this booking. I was VERY impressed...

A big thank you to Sarah for helping me with this booking. I was VERY impressed with Cilia's Automative. Dom did a great job with servicing my car & Marie (his mum) gave me a lift back home & then picked me up when my car was finished. I will definitely be going back. Thank you again.

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Natalee, Volkswagen Golf VI

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Marjan Automotives

CASTLE HILL
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"Kind and fast services"

sung, Toyota Camry

Midas Rouse Hill

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Price was good. Honest and reliable. No problems with dropping me back home and ...

Price was good. Honest and reliable. No problems with dropping me back home and picking me up when ready. No hidden surprises and told me what needs doing on next service. Will definitely use again.

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Graham, Toyota Corolla

Penrith Tyres & Mechanical Repairs

JAMISONTOWN
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work was completed promptly and noticed car actually had a service. Labour on ca...

work was completed promptly and noticed car actually had a service. Labour on car could have been less I think. Overall would go back.

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Ursula, Nissan Pulsar

NRMA Car Servicing Liverpool

LIVERPOOL
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Very friendly, professional service, won't hesitate to take my car back for any ...

Very friendly, professional service, won't hesitate to take my car back for any repairs/servicing in the future.

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Bob, Volkswagen Golf V

NRMA Car Servicing Penrith

PENRITH
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"Very kind and helpful. Thanks Gary."

Gayle, Suzuki Swift

Bridgestone Select Merrylands

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Friendly and expert at the work. I have already recommended them to my neighbour...

Friendly and expert at the work. I have already recommended them to my neighbours and friends.

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KANNAN, Nissan Dualis/Dualis+2

C & M Vas Automotive

NORTHMEAD
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"Honest and genuine. Thanks Chris"

Brodee, Toyota FJ Cruiser

NRMA Car Servicing Rouse Hill

ROUSE HILL
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Booked my online, customer service confirmed my booking at a personal service. N...

Booked my online, customer service confirmed my booking at a personal service. NRMA had my schedule ready and service completed.

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Alex, Audi Q5

Bridgestone Select Liverpool

LIVERPOOL
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I am a regular customer. They provide quality service at a reasonable price not ...

I am a regular customer. They provide quality service at a reasonable price not to mention the free 6 month roadside assist?!?

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John, Subaru Impreza

Pro Car Auto

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"Great service and reasonable price. Strong recommend."

Terry, Nissan Dualis/Dualis+2

Micar Care

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"No issues. Very affordable."

Naveen, Mazda CX-5

Tyrepower Campbelltown

CAMPBELLTOWN
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I had a service and found the people were very good in that they did a very good...

I had a service and found the people were very good in that they did a very good and complete check of my vehicle and did not just work with blinkers on. I feel safe to use this workshop again.

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David, NISSAN NAVARA

All Tyres & Mechanical

SEVEN HILLS
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"Good service"

Carlos, Honda CR-V

Tassell Automotive

CASTLE HILL
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Very professional team, would recommend to anyone in the Hills District! Complet...

Very professional team, would recommend to anyone in the Hills District! Completed the service in a timely matter, clear and precise about exactly everything. Didn't hide or try to add things like others out there. Was very happy.

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Ayhan, MITSUBISHI LANCER

S Tech Automotive & Tyres

BLACKTOWN
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The mechanic was helpful and provided information about the condition of the var...

The mechanic was helpful and provided information about the condition of the various parts. Also advising what needed to be done in the future. Car was left clean and tidy.

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Suzanne, Hyundai ix35

Ultra Tune North Parramatta

NORTH PARRAMATTA
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I am happy with the service, it was on time. Guys helped me out to drop me back ...

I am happy with the service, it was on time. Guys helped me out to drop me back home when I left my car for service. Received call on the estimated time when the service was completed. Overall it was really smooth and straight forward experience and I would recommend Ultra Tune to my friends and family. On top of that I have been given 6 month free roadside assistance service which is the cherry on top. Thank you Ultra Tune.

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Hiren, Mitsubishi Lancer

Penrith Car Service

PENRITH
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"Fantastic to deal with. Very professional and fast"

Pat, Nissan X-Trail

Hyper Coatings and Automotive

JAMISONTOWN
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"Great service and a great price thanks guys. Will use again"

Edward, Toyota Camry

Team Wild Speed

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VW Golf TDI /DSG....Arrived was quick and simple check in by a nice lady "Name e...

VW Golf TDI /DSG....Arrived was quick and simple check in by a nice lady "Name escapes me now, sorry!", dropped off keys and off I went because I had pre booked with all details was very simple......after completed they called me I arrived back went upstairs ....a quick chat about service paid was handed my keys...car parked nicely in driveway and away I went.....simple and fuss free as It should be. Car is running great was 120K service purrs like a cat as it always has cant fault the service....will be back for the next one!

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GEORGE, Volkswagen Golf VI Estate

* Minimum service amounts apply

Midas Liverpool

LIVERPOOL
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Everything was done in a timely manner and was happy that I was charged cheaper ...

Everything was done in a timely manner and was happy that I was charged cheaper than the initial quote.

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Feleti, HOLDEN CAPTIVA

Midas Penrith

PENRITH
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"Very knowledgeable and well priced. Will go back."

Dave, Holden Commodore

Rays Automobiles

SHALVEY
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Very helpful people there. Gave the useful advice and drop off service is conven...

Very helpful people there. Gave the useful advice and drop off service is convenient.

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Sigang, MITSUBISHI TRITON

Tyreright Prestons

CARTWRIGHT
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Great customer service. Quick to fix additional areas that needed servicing on t...

Great customer service. Quick to fix additional areas that needed servicing on top of what was requested.

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Patrick, Mercedes-Benz CLC-Class

Bob Adamson Automotive Pty Ltd

SOUTH WINDSOR
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Good Job, picked up a fault, gave an overall report of the car, was done by lunc...

Good Job, picked up a fault, gave an overall report of the car, was done by lunchtime.

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Murray, FORD FOCUS

TopAutomotive

KINGS PARK
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"Very good and honest mevchanic highly recommended"

Ramy, Citroen C5 II

Midas Blacktown

BLACKTOWN
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Staff were very helpful and upfront with cost and service. Manager was kind enou...

Staff were very helpful and upfront with cost and service. Manager was kind enough to drop me and pick me up from the station.

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Chaminda, SUBARU XV

Production Automotive

JAMISONTOWN
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"Great service at the right price."

Dave, FORD FOCUS

APR Mechanical

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Very friendly and helpful... Awesome service, Mark was very accommodating and th...

Very friendly and helpful... Awesome service, Mark was very accommodating and the service was completed in 3 hour.

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Fernando, Mazda BT-50

Westend Auto Repairs

BATHURST
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"Excellent work , very happy & will be back"

Sally, Nissan Murano

DC Automotive Pty Ltd

MULGRAVE
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I'd like to personally thank the whole team from DC Automotive Pty Ltd! Firstly,...

I'd like to personally thank the whole team from DC Automotive Pty Ltd! Firstly, I was welcomed into the office by Dave and he knew exactly who I was (I had an early 8am booking). We had a good old chat about the car and if there was a possibility of other work needing to be done to it he would let me know. I got a lift home from one of the mechanics - very handy considering I was about 5k from home. The service was for a MY 12.5 VW Passat Diesel Wagon and it needed a new timing belt - a big job! A quick phone call later in the afternoon confirmed the price. They were on the mark as quoted and even changed another belt but didn't charge me labor for it which was really nice of them. I was offered to be picked up from my house and taken back to my car - how good is that? I planned to get a taxi, so the pick up was extremely handy and I had a nice chat on the way there.Dave showed me all of the parts that were replaced and talked me through it which was very handy. All in all the car was given the thumbs up by Dave and nothing else could be found. He gave me some handy advice which I will keep in mind for the future. If you are looking for an honest, reliable, friendly and professional mechanic - Dave and the team are for you. Owning a European car is always a worry, but not any longer. I am really looking forward to my next service and would definitely recommend DC Automotive Pty Ltd.

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William, Volkswagen Passat

Target Automotive

RIVERSTONE
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"Friendly staff and great service."

Tin, Toyota RAV4

Liverpool Autocare

LIVERPOOL
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"all good..yet expensive"

Aravinb, HONDA CR-V

Cabramatta Auto Mechanical Repairs

CABRAMATTA
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The mechanics were prompt and efficient, and gave concise information /quoting o...

The mechanics were prompt and efficient, and gave concise information /quoting on what possible works may need to be done to the car.

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Jeremy, AUDI A3

EA Quality Auto Repairs

SMITHFIELD
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Staff explained the type of service required based on the odometer and the servi...

Staff explained the type of service required based on the odometer and the service provided is satisfactory and felt trustworthy, value for money therefore i would like to continue the service in the future.

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Parimala, TOYOTA CAMRY

* Minimum service amounts apply

Zoom Automotive

RIVERSTONE
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"I was happy that the price they quoted was the final price, no surprises."

Robin, Volvo XC90

Buddy's Motor Mechanic

ARNDELL PARK
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Happy with routine car servicing; also gave valuable advice about how to go abou...

Happy with routine car servicing; also gave valuable advice about how to go about a potential issue I already know about.

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Christian, TOYOTA COROLLA

Quick Stop Automotives

PRESTONS
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"Honest & Great Service"

Tammy, Suzuki Swift

In Car Racing

WETHERILL PARK
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No deposit & interest free

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Questions? Speak with a Service Advisor
1300 655 661