Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

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Top mechanics in Lithgow

Springwood Tyre Service

VALLEY HEIGHTS
star star star star star

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star star star star star

Springwood tyre service are fantastic. Lovely blokes. Lovely customer service. G...

Springwood tyre service are fantastic. Lovely blokes. Lovely customer service. Great job on my car

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Ashley, Daewoo Kalos

Graeme Horner Automotive

BLAXLAND
star star star star star_border

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star star star star_border star_border

Basic service was done but extra expenses were inflated. Thankfully they called ...

Basic service was done but extra expenses were inflated. Thankfully they called before doing anything outside and I was able to tell them not to do it.

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Adam, HOLDEN BARINA

Ultra Tune Ingleburn

INGLEBURN
star star star star star_half

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star star star star star

They moved the dates to suit me at short notice. I was dropped off and picked up...

They moved the dates to suit me at short notice. I was dropped off and picked up from home as well

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Jason, Nissan Patrol

NRMA Car Servicing Parramatta

NORTH PARRAMATTA
star star star star star_half

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star star star star star_border

The front desk staff don't take the time to properly listen and document custome...

The front desk staff don't take the time to properly listen and document customer requests, otherwise the service seemed ok.

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Azim, Honda Accord

Auto Assist

WETHERILL PARK
star star star star star_half

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star star star star star

Sione, Toyota Avalon

Ideal Automotive

FAIRFIELD EAST
star star star star star_half

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star star star star star

Very good service. Did detailed inspection and guided thoroughly on status of al...

Very good service. Did detailed inspection and guided thoroughly on status of all parts. Very good service.

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Bilal, Honda CR-V

Other mechanics in Lithgow

NRMA Car Servicing Seven Hills

SEVEN HILLS
star star star star star_border

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star star star star star_border

Despite issue with the booked Fixedprice service order, the front desk lady took...

Despite issue with the booked Fixedprice service order, the front desk lady took care of the situation and get my service booking sorted. The service was even completed early and made me a happy customer.

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Gavin, Hyundai i30

Marjan Automotives

CASTLE HILL
star star star star star_half

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star star star star star_border

Only thing I paid $289 for scheduled service and additional $400 for additional ...

Only thing I paid $289 for scheduled service and additional $400 for additional repairs. I am not sure that additional amount of $400 is reasonable. It would be good to get some comparisons.

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Myooran, Toyota Camry

Cilia's Automotive Solution

SAINT MARYS
star star star star star_half

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star star star star star

"Excellent, friendly service, fast and efficient."

Faima, Ford Falcon

Midas Rouse Hill

ROUSE HILL
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star star star star star

I got a bit worried to see the shop was empty at the start in comparison to othe...

I got a bit worried to see the shop was empty at the start in comparison to other mechanics around the area. I had to ask the questions, if they have serviced an Audi Q5 Diesel before for 30,000 service. Although it's not a major service, I was quiet happy with the outcome.

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Alex, Audi Q5

NRMA Car Servicing Penrith

PENRITH
star star star star star_half

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All staff were extremely helpful, especially with my Bluetooth connection - alth...

All staff were extremely helpful, especially with my Bluetooth connection - although the chap couldn't marry the Bluetooth to car he tried three times which I really appreciated.

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Colleen, CITROEN BERLINGO

NRMA Car Servicing Liverpool

LIVERPOOL
star star star star star_border

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I dropped my car at 8:00 am, I was called at 10:45 that my car is ready in 15 mi...

I dropped my car at 8:00 am, I was called at 10:45 that my car is ready in 15 minutes and when I went there at 11:00 they made me wait for further 45 minutes. That would be fine if they fix everything they changed bulb as per my approval and when I came home and checked it wasn't fixed and I told them on phone about that. I didn't have time to go again to them and spend 3-4 hours for just the wrong bulb they fixed.

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Umer, Chery J11

Penrith Tyres & Mechanical Repairs

JAMISONTOWN
star star star star star

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Staff were very friendly and I was called as soon as the car was ready. No issue...

Staff were very friendly and I was called as soon as the car was ready. No issues with service.

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Rebecca, Honda Civic

NRMA Car Servicing Rouse Hill

ROUSE HILL
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Very good. Bus dropped me off and picked me up from work. Complimentary car wash...

Very good. Bus dropped me off and picked me up from work. Complimentary car wash and vacuum. Bit of confusion when arrived as computer system fixed price use and NRMA use aren't quite compatible so quote hadn't completely come across. Overall great value for money and close to work and they have free drop off and pick up with 5 km.

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Alison, Holden Cruze

C & M Vas Automotive

NORTHMEAD
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"Honest and genuine. Thanks Chris"

Brodee, Toyota FJ Cruiser

Bridgestone Select Liverpool

LIVERPOOL
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Great service! The 6 months free roadside assistance with the price paid for the...

Great service! The 6 months free roadside assistance with the price paid for the service is definitely worth it!

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John, NISSAN DUALIS

Pro Car Auto

NORTH PARRAMATTA
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Great Mechanic. My car went in for a basic service and a regassing of the air co...

Great Mechanic. My car went in for a basic service and a regassing of the air conditioning. They kept me updated along the way and did only the work I asked them to do. After picking up the car I found it in excellent condition with a/c that was finally working after a year of it not working. Thank you so much Pro Auto Care - I'll definitely be back!

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Benn, Holden Rodeo

Tassell Automotive

CASTLE HILL
star star star star star_half

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Good eye for details service. Steve is professional as well as friendly. I was t...

Good eye for details service. Steve is professional as well as friendly. I was thinking about changing a mechanic through my last experience with them, but my decision was right to keep servicing with them.

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Mori, HONDA JAZZ

Micar Care

NORTH PARRAMATTA
star star star star star_half

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"Amazing mechanic and great guy!! So helpful and friendly"

Lorna, Mazda 3

Tyrepower Campbelltown

CAMPBELLTOWN
star star star star star_half

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Good service, very fast car back by 2pm (830 am drop off) including required rep...

Good service, very fast car back by 2pm (830 am drop off) including required repairs.

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Aaron, Mitsubishi Lancer

Ultra Tune North Parramatta

NORTH PARRAMATTA
star star star star star_half

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The team was polite, efficient and kept me updated on issues with the car. Would...

The team was polite, efficient and kept me updated on issues with the car. Would recommend and would come back again.

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Kate, HONDA JAZZ

Complete Car Care

SEVEN HILLS
star star star star star

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They have done my car log book service. Great, prompt service. Always the best w...

They have done my car log book service. Great, prompt service. Always the best workmanship. The staff is honest and professional. I will recommend Complete Car Care for every car owner.

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Charitha, Honda Jazz

Hyper Coatings and Automotive

JAMISONTOWN
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The staff were very friendly and efficient. I waited in the office while my car ...

The staff were very friendly and efficient. I waited in the office while my car was being serviced and I felt comfortable in their company.

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Sue, MITSUBISHI MIRAGE

Penrith Car Service

PENRITH
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"Fantastic to deal with. Very professional and fast"

Pat, Nissan X-Trail

A1 Euro Motors

PARRAMATTA
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Good service and very friendly. They even wash your car for free. Would definite...

Good service and very friendly. They even wash your car for free. Would definitely go back again.

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Ankit, Holden Commodore

Team Wild Speed

WETHERILL PARK
star star star star star_half

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Great service and car was ready in less than an hour..would definitely recommend...

Great service and car was ready in less than an hour..would definitely recommend and use this company again

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Kerry, Mitsubishi Colt

All Tyres & Mechanical

SEVEN HILLS
star star star star star_half

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"Excellent service. Prompt communication."

Indra, Mercedes-Benz B-Class

Rapid Auto Service Centre Pty Ltd

CASTLE HILL
star star star star star_half

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star star star star_border star_border

I can't feel any change after this service. My handbrake was not tightened, and ...

I can't feel any change after this service. My handbrake was not tightened, and no change when I step on the pedal. I had my car service two times before this time, both of the previous services made me feel different, even the sound of the engine. But this time, no. Attitude was good. I'm not blaming anything here, just telling the fact of my case.

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Ben, Toyota Camry

Midas Liverpool

LIVERPOOL
star star star star star_half

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Sunny and team were great. Dropped me off and picked me up, job done well, defin...

Sunny and team were great. Dropped me off and picked me up, job done well, definitely will be using them again.

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June, Kia Carnival

Rays Automobiles

SHALVEY
star star star star star

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"Very good service done on time."

Rohit, Volkswagen Passat

Midas Penrith

PENRITH
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"Really great service and very knowledgeable. Very happy"

Caroline, Ford Territory

Tyreright Prestons

CARTWRIGHT
star star star star star_half

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star star star star star

Great customer service. Quick to fix additional areas that needed servicing on t...

Great customer service. Quick to fix additional areas that needed servicing on top of what was requested.

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Patrick, Mercedes-Benz CLC-Class

NRMA Car Servicing Campbelltown

CAMPBELLTOWN
star star star star star_border

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star star star star_border star_border

Service is done perfectly. But car is not washed as i requested on booking. Diss...

Service is done perfectly. But car is not washed as i requested on booking. Dissapointed. But overall is ok.

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Ousamah, Honda Jazz

Bob Adamson Automotive Pty Ltd

SOUTH WINDSOR
star star star star star

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star star star star star

Good Job, picked up a fault, gave an overall report of the car, was done by lunc...

Good Job, picked up a fault, gave an overall report of the car, was done by lunchtime.

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Murray, FORD FOCUS

Midas Blacktown

BLACKTOWN
star star star star_border star_border

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Staff were very helpful and upfront with cost and service. Manager was kind enou...

Staff were very helpful and upfront with cost and service. Manager was kind enough to drop me and pick me up from the station.

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Chaminda, SUBARU XV

Production Automotive

JAMISONTOWN
star star star star star

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star star star star star

"Excellent service and friendly staff"

Dave, DODGE NITRO

APR Mechanical

SMEATON GRANGE
star star star star star

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star star star star star

Very friendly and helpful... Awesome service, Mark was very accommodating and th...

Very friendly and helpful... Awesome service, Mark was very accommodating and the service was completed in 3 hour.

Read more

Fernando, Mazda BT-50

Westend Auto Repairs

BATHURST
star star star star star_half

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star star star star star

"Excellent work , very happy & will be back"

Sally, Nissan Murano

TopAutomotive

KINGS PARK
star star star star star_half

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star star star star star

"Very good and honest mevchanic highly recommended"

Ramy, Citroen C5 II

DC Automotive Pty Ltd

MULGRAVE
star star star star_half star_border

LATEST REVIEW

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star star star star star

Recently had a 170,000 km for our 2006 Holden Berlina serviced by DC Automotive....

Recently had a 170,000 km for our 2006 Holden Berlina serviced by DC Automotive. Dave was more than helpful explaining exactly what the service included. Our car had not been serviced for 30,000 km, and required a few more things done to it. Dave explained them all, including all costs associated.

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David, HOLDEN BERLINA

Target Automotive

RIVERSTONE
star star star star star

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star star star star star

"Friendly staff and great service."

Tin, Toyota RAV4

Liverpool Autocare

LIVERPOOL
star star star star star

LATEST REVIEW

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star star star star star

"all good..yet expensive"

Aravinb, HONDA CR-V

Euro Prestige

VINEYARD
star star star star star

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star star star star star

Beyond happy with my experience with Euro Prestige. Fast, professional, quality ...

Beyond happy with my experience with Euro Prestige. Fast, professional, quality staff and service. Very happy, would highly recommend and I will defiantly be returning.

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Natalie, Land Rover Range Rover Sport

Cabramatta Auto Mechanical Repairs

CABRAMATTA
star star star star star_half

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star star star star star_border

The mechanics were prompt and efficient, and gave concise information /quoting o...

The mechanics were prompt and efficient, and gave concise information /quoting on what possible works may need to be done to the car.

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Jeremy, AUDI A3

EA Quality Auto Repairs

SMITHFIELD
star star star star star_half

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star star star star star_border

"Good service"

Pari, Toyota Camry

Zoom Automotive

RIVERSTONE
star star star star star_border

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star star star star star

Jason at Zoom Automotive was very helpful and was very thorough in making sure t...

Jason at Zoom Automotive was very helpful and was very thorough in making sure that his work was done right. 5 stars ⭐️

Read more

Nathan, Volkswagen Polo

Buddy's Motor Mechanic

ARNDELL PARK
star star star star star

LATEST REVIEW

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star star star star star

Happy with routine car servicing; also gave valuable advice about how to go abou...

Happy with routine car servicing; also gave valuable advice about how to go about a potential issue I already know about.

Read more

Christian, TOYOTA COROLLA

Quick Stop Automotives

PRESTONS
star star star star star

LATEST REVIEW

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star star star star star

"Honest & Great Service"

Tammy, Suzuki Swift

In Car Racing

WETHERILL PARK
star star_border star_border star_border star_border

No deposit & interest free

BOOK NOW, PAY LATER

Questions? Speak with a Service Advisor
1300 655 661