Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

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Top Asia mechanics in Lithgow

Springwood Tyre Service

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Took longer than expected but lovely mechanics! Always do their best with prices...

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hmmmm car wasn't washed again for second service (last time they said their car ...

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Tricia, Land Rover Range Rover Evoque

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Daragh, Ford Falcon

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The car service was ok, but found the attendants at the desk rude. While waiting...

The car service was ok, but found the attendants at the desk rude. While waiting for my car servicing to finish, I heard Matt being rude to a customer over the phone. Matt if you are reading this then please improve your customer relations. I understand some customers can be demanding, but they are not getting anything for free they are paying for the service. Don't think I will get my car serviced there again or recommend anyone.

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"Excellent job,thank u so much for the service rendered!"

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Super easy, was able to drop my car off early and was just a good - no fuss work...

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Very professional blokes. Always had all my cars serviced there, very knowledge...

Very professional blokes. Always had all my cars serviced there, very knowledgeable and very helpful and very price competitive. Would recommend to anyone!

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jordan, Mazda 3

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Friendly and helpful and honest. Will not hesitate to have future servicing carr...

Friendly and helpful and honest. Will not hesitate to have future servicing carried out there! Thank you.

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Allan, SUBARU LIBERTY

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"Friendly quick service. No hassle and they did all the work that was expexted"

Vernon, Toyota Yaris

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Great Mechanic... Everything was clearly explained and excellent price for my 15...

Great Mechanic... Everything was clearly explained and excellent price for my 150,000km service! Highly recommended!!

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Scott, Holden Commodore

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Stuart, HYUNDAI SANTA FE

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Darren, HOLDEN COMMODORE

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"Excellent, friendly and timely service. No complaints."

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"Guy was very friendly, helpful and did a great job on my car."

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"So far very good car seems to run okay excellent service"

James, Ford Falcon

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"Extremely friendly and competent service"

keone, Toyota Yaris

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Andrew, Nissan Dualis/Dualis+2

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Annette, Audi Q3

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Nazira, Toyota Corolla

Rays Automobiles

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"Very good service done on time."

Rohit, Volkswagen Passat

Tyreright Prestons

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I was happy with the service of my car and the customer service, to me I knew what was wrong with my car! Which enabled me to get a quote over the phone, I was wrapped with the quote given to me considering I took my car to three mechanics prior to taking it to tyreright to have a look and they quoted me triple the amount tyreright people have quoted, so I'm very happy, and recommend tyre right in prestons NSW to everyone & anyone, thanks guys

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Bob Adamson Automotive Pty Ltd

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Murray, FORD FOCUS

TopAutomotive

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"Very good and honest mevchanic highly recommended"

Ramy, Citroen C5 II

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Chaminda, SUBARU XV

Production Automotive

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Dave, DODGE NITRO

Westend Auto Repairs

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"Excellent work , very happy & will be back"

Sally, Nissan Murano

DC Automotive Pty Ltd

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I'd like to personally thank the whole team from DC Automotive Pty Ltd! Firstly,...

I'd like to personally thank the whole team from DC Automotive Pty Ltd! Firstly, I was welcomed into the office by Dave and he knew exactly who I was (I had an early 8am booking). We had a good old chat about the car and if there was a possibility of other work needing to be done to it he would let me know. I got a lift home from one of the mechanics - very handy considering I was about 5k from home. The service was for a MY 12.5 VW Passat Diesel Wagon and it needed a new timing belt - a big job! A quick phone call later in the afternoon confirmed the price. They were on the mark as quoted and even changed another belt but didn't charge me labor for it which was really nice of them. I was offered to be picked up from my house and taken back to my car - how good is that? I planned to get a taxi, so the pick up was extremely handy and I had a nice chat on the way there.Dave showed me all of the parts that were replaced and talked me through it which was very handy. All in all the car was given the thumbs up by Dave and nothing else could be found. He gave me some handy advice which I will keep in mind for the future. If you are looking for an honest, reliable, friendly and professional mechanic - Dave and the team are for you. Owning a European car is always a worry, but not any longer. I am really looking forward to my next service and would definitely recommend DC Automotive Pty Ltd.

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William, Volkswagen Passat

Kings Park Auto Electrical & Mechanical Repairs

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The service was excellent and the value for money was good too. I could feel the...

The service was excellent and the value for money was good too. I could feel the difference in comfort and drive after the servicing, it was great. Keep it up guys!

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Benny, NISSAN X-TRAIL

Liverpool Autocare

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"all good..yet expensive"

Aravinb, HONDA CR-V

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The mechanics were prompt and efficient, and gave concise information /quoting o...

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Jeremy, AUDI A3

EA Quality Auto Repairs

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Staff explained the type of service required based on the odometer and the servi...

Staff explained the type of service required based on the odometer and the service provided is satisfactory and felt trustworthy, value for money therefore i would like to continue the service in the future.

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Parimala, TOYOTA CAMRY

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Zoom Automotive

RIVERSTONE
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"I was happy that the price they quoted was the final price, no surprises."

Robin, Volvo XC90

Buddy's Motor Mechanic

ARNDELL PARK
star star star star star

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Happy with routine car servicing; also gave valuable advice about how to go abou...

Happy with routine car servicing; also gave valuable advice about how to go about a potential issue I already know about.

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Christian, TOYOTA COROLLA

Quick Stop Automotives

PRESTONS
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"Honest & Great Service"

Tammy, Suzuki Swift

In Car Racing

WETHERILL PARK
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No deposit & interest free

BOOK NOW, PAY LATER

Questions? Speak with a Service Advisor
1300 655 661