Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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Top mechanics in Lithgow

Springwood Tyre Service

VALLEY HEIGHTS
star star star star star

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Took longer than expected but lovely mechanics! Always do their best with prices...

Took longer than expected but lovely mechanics! Always do their best with prices and their work is always tops!

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Ashley, Daewoo Kalos

Graeme Horner Automotive

BLAXLAND
star star star star star_border

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Great service from Graeme and team. Honest, trustworthy and responsive. As a sin...

Great service from Graeme and team. Honest, trustworthy and responsive. As a single female going to a new garage I felt looked after.

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Kate, Mitsubishi Express Van

Ultra Tune Ingleburn

INGLEBURN
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"Sam and team are great, and definitely will be utilizing them again"

June, Chrysler Grand Voyager

NRMA Car Servicing Parramatta

NORTH PARRAMATTA
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"Good work and Good Service"

Sandeep, Honda Accord Euro

Auto Assist

WETHERILL PARK
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Top service was there just under an hour. Excellent customer service. The fellas...

Top service was there just under an hour. Excellent customer service. The fellas are very friendly and helpful. For the price excellent value. Will definately recommend and return for buisness. Very happy customer.

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Danny, Mitsubishi 380

Ideal Automotive

FAIRFIELD EAST
star star star star star_half

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I had one day off work and about 8 relatively major things to achieve. Being abl...

I had one day off work and about 8 relatively major things to achieve. Being able to have my car serviced at home saved a great deal of time (and I am assuming) overhead costs. Vehicle technician was on time, professional, courteous and friendly. I was very impressed and immediately booked a servicing for my second vehicle and also a pink slip. I achieved a lot that day, heaps more than if i would have been required to wait around at service centres for the day. I will use this guy again. Very satisfied customer. Richard.

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Richard, HOLDEN CRUZE

Other mechanics in Lithgow

NRMA Car Servicing Seven Hills

SEVEN HILLS
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The car service was ok, but found the attendants at the desk rude. While waiting...

The car service was ok, but found the attendants at the desk rude. While waiting for my car servicing to finish, I heard Matt being rude to a customer over the phone. Matt if you are reading this then please improve your customer relations. I understand some customers can be demanding, but they are not getting anything for free they are paying for the service. Don't think I will get my car serviced there again or recommend anyone.

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Ron, Holden Commodore

Marjan Automotives

CASTLE HILL
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Completed on time no hidden extra costs. Work was completed to a high standard. ...

Completed on time no hidden extra costs. Work was completed to a high standard. People friendly and helpful and provided accurate information.

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Max, Ford Fiesta

Cilia's Automotive Solution

SAINT MARYS
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Great service. They even dropped and picked me from home while the car was under...

Great service. They even dropped and picked me from home while the car was under service.

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sameer, Toyota RAV4

Midas Rouse Hill

ROUSE HILL
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Price was good. Honest and reliable. No problems with dropping me back home and ...

Price was good. Honest and reliable. No problems with dropping me back home and picking me up when ready. No hidden surprises and told me what needs doing on next service. Will definitely use again.

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Graham, Toyota Corolla

NRMA Car Servicing Penrith

PENRITH
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Workshop was busy. Office seemed clean. We're contacted when car was ready and ...

Workshop was busy. Office seemed clean. We're contacted when car was ready and no big surprises.

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Hellen, Mazda 2

NRMA Car Servicing Liverpool

LIVERPOOL
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Nothing to complain about really, service was done quickly and professionally. A...

Nothing to complain about really, service was done quickly and professionally. Also got a car wash voucher since their in house arrangement wasn't available

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Sam, Mercedes-Benz C-Class

Penrith Tyres & Mechanical Repairs

JAMISONTOWN
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Fantastic Mechanic, ended up needing a major repair done on my car, Chris was mo...

Fantastic Mechanic, ended up needing a major repair done on my car, Chris was more then happy to show me and my son the broken parts and explain to my son what was wrong with the car because he is more mechanically inclined then i am. Did a fantastic job fixing the car and it is now running better than ever. Gained a returning customer

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William, Holden Cruze

Bridgestone Select Merrylands

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"Fix the car and taught me something about car maintenance"

Yi, Kia Rio

NRMA Car Servicing Rouse Hill

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Booked my online, customer service confirmed my booking at a personal service. N...

Booked my online, customer service confirmed my booking at a personal service. NRMA had my schedule ready and service completed.

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Alex, Audi Q5

C & M Vas Automotive

NORTHMEAD
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"Was a top Mechanic gave me some great advice. Found my forever mechanic :)"

SEAN, Toyota Hilux

Bridgestone Select Liverpool

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So nice and helpful! will be back for sure! I have already recommended my family...

So nice and helpful! will be back for sure! I have already recommended my family and friends

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Lucy, BMW 120i

Pro Car Auto

NORTH PARRAMATTA
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Very friendly staff. Did a service and safety check for me. When I collected it ...

Very friendly staff. Did a service and safety check for me. When I collected it They had even adjusted the hand brake. Great work and a great price.

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Ian, HOLDEN COMMODORE

Tassell Automotive

CASTLE HILL
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"Guy was very friendly, helpful and did a great job on my car."

Kerwen, HYUNDAI ix35

Micar Care

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"It seems they are doing OK."

Byung-Hyun, TOYOTA CAMRY

Tyrepower Campbelltown

CAMPBELLTOWN
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Very happy with my recent car service, and the customer service was a fantastic ...

Very happy with my recent car service, and the customer service was a fantastic added extra with Brian taking the time to drop me home and collect me when my car was ready! The only downside was them putting a sticker on my back window. I prefer not to have any stickers and it bothered me that they just did this without asking.

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Anna-Paige, SUZUKI ALTO

Ultra Tune North Parramatta

NORTH PARRAMATTA
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I wasn't there half as long as I was normally kept waiting around at Toyota, so ...

I wasn't there half as long as I was normally kept waiting around at Toyota, so very happy!

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Karen, Toyota RAV4

Hyper Coatings and Automotive

JAMISONTOWN
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The staff were very friendly and efficient. I waited in the office while my car ...

The staff were very friendly and efficient. I waited in the office while my car was being serviced and I felt comfortable in their company.

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Sue, MITSUBISHI MIRAGE

Penrith Car Service

PENRITH
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Good service and prompt. It is early days to know if the work carried out is OK ...

Good service and prompt. It is early days to know if the work carried out is OK until I have used the car for a while. However I am satisfied with what has been done.

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Bob, Ford Falcon

Team Wild Speed

WETHERILL PARK
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"No waiting work completed in an hour"

Gary, Honda Prelude

All Tyres & Mechanical

SEVEN HILLS
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Good service, honest and reasonable prices. All genuine quality parts were used ...

Good service, honest and reasonable prices. All genuine quality parts were used for my Rav4. Will definitely use their services next time and also recommend my friends. Cheers Raj

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Rajesh, Toyota RAV4

Rapid Auto Service Centre Pty Ltd

CASTLE HILL
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I can't feel any change after this service. My handbrake was not tightened, and ...

I can't feel any change after this service. My handbrake was not tightened, and no change when I step on the pedal. I had my car service two times before this time, both of the previous services made me feel different, even the sound of the engine. But this time, no. Attitude was good. I'm not blaming anything here, just telling the fact of my case.

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Ben, Toyota Camry

Midas Liverpool

LIVERPOOL
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Everything was done in a timely manner and was happy that I was charged cheaper ...

Everything was done in a timely manner and was happy that I was charged cheaper than the initial quote.

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Feleti, HOLDEN CAPTIVA

Rays Automobiles

SHALVEY
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"Very good service done on time."

Rohit, Volkswagen Passat

Midas Penrith

PENRITH
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Took too lgn to finish. Dropped the car at 8am and was told to come back at 5pm....

Took too lgn to finish. Dropped the car at 8am and was told to come back at 5pm. Not sure if everything was checked because car would not start when I picked up the car. They had to jump start the car. Anonymous.

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Mike, Mazda CX-5

Tyreright Prestons

CARTWRIGHT
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Great customer service. Quick to fix additional areas that needed servicing on t...

Great customer service. Quick to fix additional areas that needed servicing on top of what was requested.

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Patrick, Mercedes-Benz CLC-Class

NRMA Car Servicing Campbelltown

CAMPBELLTOWN
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"Good service and worth the cost"

Srinivasa, Toyota Corolla

Bob Adamson Automotive Pty Ltd

SOUTH WINDSOR
star star star star star

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"Great bunch of guys, easy to deal with, know their stuff. Service with a smile."

Wayne, VOLKSWAGEN GOLF

Midas Blacktown

BLACKTOWN
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Staff were very helpful and upfront with cost and service. Manager was kind enou...

Staff were very helpful and upfront with cost and service. Manager was kind enough to drop me and pick me up from the station.

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Chaminda, SUBARU XV

Production Automotive

JAMISONTOWN
star star star star star

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"Great service at the right price."

Dave, FORD FOCUS

APR Mechanical

SMEATON GRANGE
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Very friendly and helpful... Awesome service, Mark was very accommodating and th...

Very friendly and helpful... Awesome service, Mark was very accommodating and the service was completed in 3 hour.

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Fernando, Mazda BT-50

Westend Auto Repairs

BATHURST
star star star star star_half

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"Excellent work , very happy & will be back"

Sally, Nissan Murano

TopAutomotive

KINGS PARK
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"Very good and honest mevchanic highly recommended"

Ramy, Citroen C5 II

DC Automotive Pty Ltd

MULGRAVE
star star star star_half star_border

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I'd like to personally thank the whole team from DC Automotive Pty Ltd! Firstly,...

I'd like to personally thank the whole team from DC Automotive Pty Ltd! Firstly, I was welcomed into the office by Dave and he knew exactly who I was (I had an early 8am booking). We had a good old chat about the car and if there was a possibility of other work needing to be done to it he would let me know. I got a lift home from one of the mechanics - very handy considering I was about 5k from home. The service was for a MY 12.5 VW Passat Diesel Wagon and it needed a new timing belt - a big job! A quick phone call later in the afternoon confirmed the price. They were on the mark as quoted and even changed another belt but didn't charge me labor for it which was really nice of them. I was offered to be picked up from my house and taken back to my car - how good is that? I planned to get a taxi, so the pick up was extremely handy and I had a nice chat on the way there.Dave showed me all of the parts that were replaced and talked me through it which was very handy. All in all the car was given the thumbs up by Dave and nothing else could be found. He gave me some handy advice which I will keep in mind for the future. If you are looking for an honest, reliable, friendly and professional mechanic - Dave and the team are for you. Owning a European car is always a worry, but not any longer. I am really looking forward to my next service and would definitely recommend DC Automotive Pty Ltd.

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William, Volkswagen Passat

Kings Park Auto Electrical & Mechanical Repairs

KINGS PARK
star star star star star

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The service was excellent and the value for money was good too. I could feel the...

The service was excellent and the value for money was good too. I could feel the difference in comfort and drive after the servicing, it was great. Keep it up guys!

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Benny, NISSAN X-TRAIL

Liverpool Autocare

LIVERPOOL
star star star star star

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star star star star star

"all good..yet expensive"

Aravinb, HONDA CR-V

Euro Prestige

VINEYARD
star star star star star

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star star star star star

Beyond happy with my experience with Euro Prestige. Fast, professional, quality ...

Beyond happy with my experience with Euro Prestige. Fast, professional, quality staff and service. Very happy, would highly recommend and I will defiantly be returning.

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Natalie, Land Rover Range Rover Sport

Cabramatta Auto Mechanical Repairs

CABRAMATTA
star star star star star_half

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star star star star star_border

The mechanics were prompt and efficient, and gave concise information /quoting o...

The mechanics were prompt and efficient, and gave concise information /quoting on what possible works may need to be done to the car.

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Jeremy, AUDI A3

EA Quality Auto Repairs

SMITHFIELD
star star star star star_half

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star star star star star

Staff explained the type of service required based on the odometer and the servi...

Staff explained the type of service required based on the odometer and the service provided is satisfactory and felt trustworthy, value for money therefore i would like to continue the service in the future.

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Parimala, TOYOTA CAMRY

Zoom Automotive

RIVERSTONE
star star star star star_border

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star star star star star

Jason at Zoom Automotive was very helpful and was very thorough in making sure t...

Jason at Zoom Automotive was very helpful and was very thorough in making sure that his work was done right. 5 stars ⭐️

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Nathan, Volkswagen Polo

Buddy's Motor Mechanic

ARNDELL PARK
star star star star star

LATEST REVIEW

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star star star star star

Happy with routine car servicing; also gave valuable advice about how to go abou...

Happy with routine car servicing; also gave valuable advice about how to go about a potential issue I already know about.

Read more

Christian, TOYOTA COROLLA

Quick Stop Automotives

PRESTONS
star star star star star

LATEST REVIEW

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star star star star star

"Honest & Great Service"

Tammy, Suzuki Swift

In Car Racing

WETHERILL PARK
star star_border star_border star_border star_border

No deposit & interest free

BOOK NOW, PAY LATER

Questions? Speak with a Service Advisor
1300 655 661