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From the reminder emails to the greeting at reception BASC it is the real deal ...
From the reminder emails to the greeting at reception BASC it is the real deal in old fashion service. BASC was recommended to me by friends and family who have older cars and were impressed by their cleanliness and attention to detail. I had my Hyundai 45,000km new car service done and the experience exceeded my expectations. Love my new car smell when I left the workshop! Danny Wilson. Swansea
Danny, HYUNDAI ACCENT
I have been going to Mark Hancock for About 6 years to have my car serviced. The...
I have been going to Mark Hancock for About 6 years to have my car serviced. They are always so friendly and helpful! I would highly recommend this family run business to anyone.
Michelle, NISSAN X-TRAIL
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Other mechanics in Lake Macquarie
I had to point out bad condition of rear drivers brake rotor after being told br...
I had to point out bad condition of rear drivers brake rotor after being told brakes are ok I also asked for front rotor run out to be checked due to a wobble in steering on braking. The car still has this problem
Tom, BMW 3 Series
Everything else was good but I got my car back and got told I need new break pad...
Everything else was good but I got my car back and got told I need new break pads for the back of my car and not a proper explanation of how much percent my tyres had left? Seemed a little rushed, other then that it was fine.
Amie, Mazda 6
"was simple dropped me off at work and allowed me to drop my car off early"
Russell, HOLDEN COMMODORE
They were super helpful and when there was a misunderstanding it was sorted inst...
They were super helpful and when there was a misunderstanding it was sorted instantly and with grace. Very professional I will definitely be back!
Naomi, Holden Barina
Lovely clean place, welcoming staff and they happily checked the extra things ov...
Lovely clean place, welcoming staff and they happily checked the extra things over and above the log book service I asked for. Will definitely be back.
Jean, Hyundai Accent
Good advice after the service was complete. made good suggestions on other work ...
Good advice after the service was complete. made good suggestions on other work that may be required. Nice people.
Ryan, Mazda CX-5
Very happy with the service provided, professional, called when the car was avai...
Very happy with the service provided, professional, called when the car was available for pick-up, and provided a quote for brakes and belt to be replaced. Very helpful.
Bernadette, MITSUBISHI TRITON
I liked their approach. There were a couple of unnecessary things quoted and Exp...
I liked their approach. There were a couple of unnecessary things quoted and Express Lube did not charge for it. Very happy with their work.
Charles, Mercedes-Benz Sprinter
I was surprised at the money I saved by not getting my car service done by the c...
I was surprised at the money I saved by not getting my car service done by the car dealer. My invoice definitely listed all the log book service requirements to maintain my warranty. I've only given 4 stars because I was verbally advised that my brakes were still okay, but I didn't get any facts, such as an estimate of mileage or depth of lining left on the pads/discs. I will consider using them again.
Joy, Kia Cerato
The service seems really good - engine smooth and quiet, steering and alignment ...
The service seems really good - engine smooth and quiet, steering and alignment great. Good report on what still requires attention. Returned clean.
Ken, Holden Viva
Very professional. Jodie on desk was very accommodating and very good at her job...
Very professional. Jodie on desk was very accommodating and very good at her job. Thank you for your referral
Wendy, Fiat Ducato
I was welcomed by the Receptionist, filled out some paper work, waited less than...
I was welcomed by the Receptionist, filled out some paper work, waited less than 5 minutes in a well set out waiting room (internet, lounges, tv, coffee machine), when a driver asked for me, to drive me home so I could do a few things while I waited for my car to be repaired. My driver was very polite engaging me in conversation all the way home. Later (at home), I was contacted by a mechanic saying I needed extra parts, with a full explanation as to why they were required. After a short discussion, the process went ahead without a hitch. Allocated time for repairs was 1 - 2 hours, after which I was contacted by the mechanic, who was waiting outside my home for the return pickup journey. Again I was engaged in conversation, and it was no time before I was dropped off at the workshop, where my car was waiting, made a quick payment after being told what the mechanics did to the car, preparing me for the next service for allotted work to be performed. I jumped in the car and drove home. A worry free 150000km service for my very reliable 2011 Outlander.
George, Mitsubishi Outlander
Have been bringing my BT50 work truck in since moving up the Coast, so now it's ...
Have been bringing my BT50 work truck in since moving up the Coast, so now it's just logical that any car I have goes straight to the team at West Gosford.
Paul, Mitsubishi ASX
Good feedback but would like to have been rung to sort the problem rather than t...
Good feedback but would like to have been rung to sort the problem rather than to go back later for the things that could have been attended there and then
Kate, PEUGEOT 4007
Except for the fact that I booked my service online and on the day the mechanic ...
Except for the fact that I booked my service online and on the day the mechanic didn't know what service he needed to do
Paul, Kia Cerato
airport_shuttle Mobile Mechanic
The young gentleman was attentive and have clear indicative of how long he would...
The young gentleman was attentive and have clear indicative of how long he would be. All good experience and will use them again. They were cheaper and very efficient
Gary, Mazda CX-5
airport_shuttle Mobile Mechanic
I was sick of mechanics that worked on my sons car not finding the right problem...
I was sick of mechanics that worked on my sons car not finding the right problem. A new battery, fuel pump,fuel filter, new Alternater and service we still had the same problem... Frustrated I got a mobile mechanic out to my sons house, he was on time, polite, and professional. He diagnosed the issue within 5 minutes and fixed it within 35 minutes. My son now has a car that’s running smoothly again.. Thank you mark dewhurst... I would recommend you to anyone looking for a great mechanic..
Robyn, Holden Commodore
airport_shuttle Mobile Mechanic
Jarrod provides excellent service and knowledge, and on site servicing for the s...
Jarrod provides excellent service and knowledge, and on site servicing for the same price as a workshop service. Highly recommended.
Rob, Mazda 3
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