Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

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Top Audi mechanics in Lake Macquarie

NRMA Car Servicing Kotara

KOTARA
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My experience was seamless and efficient and I paid exactly what I was quoted. M...

My experience was seamless and efficient and I paid exactly what I was quoted. My car was ready ahead of the expected time and I was called immediately. It made dropping and picking up my kids from school really easy.

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Ciara, MITSUBISHI OUTLANDER

Mark Hancock Automotive Repairs Pty Ltd

BENNETTS GREEN
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The quality of the service was very good. My only comment would be that when th...

The quality of the service was very good. My only comment would be that when the price is given for the fixed price service on the website, it is given as the total price including GST. and not the price excluding GST. I found that very misleading and not very price competative.I would recommend the service to others but I would point out to them the quote will not include GST.

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Jacqueline, HYUNDAI SANTA FE

Bridgestone Select Belmont

BELMONT
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"Great, fantastic service no issues, great price"

Luke, MITSUBISHI LANCER

Tyreright Glendale

GLENDALE
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"Ontime and friendly staff."

Mattin, Hyundai Elantra

Ultimate Automotive

TORONTO
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"i will use Ultimate Automotive again as I trust them and value their service."

Shane, TOYOTA CAMRY

* Minimum service amounts apply

G S Mechanical Pty Ltd

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Excellent service. Really good advice on car. It worth every dollar With the fre...

Excellent service. Really good advice on car. It worth every dollar With the free car wash, vacuum and free car loan. Five stars car service. Cheers.

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Veera, Hyundai i30

Recently requested Audi quotes for Lake Macquarie mechanics

Average quote price in Lake Macquarie

$287.65

CHARLESTOWN

Audi A1/A1 Sportback

TASKS QUOTED

Basic Service

$241.62

DORA CREEK

Audi A5 Coupe

TASKS QUOTED

Logbook Service - 45000 kms / 36 months

$653.05

DORA CREEK

Audi A5 Coupe

TASKS QUOTED

Logbook Service - 60000 kms / 48 months

$2,139.68

DORA CREEK

Audi A5 Coupe

TASKS QUOTED

Logbook Service - 90000 kms / 72 months

$587.59

DORA CREEK

Audi A5 Coupe

TASKS QUOTED

Logbook Service - 15000 kms / 12 months

$295.51

DORA CREEK

Audi A5 Coupe

TASKS QUOTED

Logbook Service - 120000 kms / 96 months

$2,139.68

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Leeroy's Automotive

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"Quick and easy. Mechanics helpdul"

Kristie, Mazda 3

Scott Forbes Automotive

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the car always feels & sounds better after their service & a report on other thi...

the car always feels & sounds better after their service & a report on other things is helpful

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Greg, Toyota RAV4

Midas Cooks Hill

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Really easy to deal with. Was able to book for the time I wanted the following d...

Really easy to deal with. Was able to book for the time I wanted the following day. First service where I haven't been hit with additional charges on top of the standard service fee.

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Gabrielle, Mazda 3

Broadmeadow Tyres & Service

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I booked my logbook service at 10am. I went on time. The staff said they only co...

I booked my logbook service at 10am. I went on time. The staff said they only collect the car in the morning, the service would be done in noon. I was not expecting that and was not informed beforehand. I had no transport to go home and come back to pick up my car. I had to wait for more than 3 hours for the service.

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Julian, Kia Rio

A & L Transmissions Centre

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The guys there were very nice and welcoming. Booked in for a 135,000 km log book...

The guys there were very nice and welcoming. Booked in for a 135,000 km log book service on my Commodore. Booked in at 8 am, and had my car back by lunchtime. Fast, efficient and great value for money. Will be using these guys again in the future.

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Steve, HOLDEN COMMODORE

Express Lube Tuggerah

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I liked their approach. There were a couple of unnecessary things quoted and Exp...

I liked their approach. There were a couple of unnecessary things quoted and Express Lube did not charge for it. Very happy with their work.

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Charles, Mercedes-Benz Sprinter

Tyreright Toukley

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The staff was polite and very helpful.The car runs a lot smoother since the serv...

The staff was polite and very helpful.The car runs a lot smoother since the service.Thank you

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Janette, Kia Rio

Smart Torque Automotive

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Absolutely amazing customer service. I had another issue with my car and they ke...

Absolutely amazing customer service. I had another issue with my car and they kept me updated on it the whole time and were happy to fix it while servicing my car. Will definitely be going back for my next service!

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Jade, Nissan Pulsar

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"Great service and great price"

Ashley, Jeep Compass

Cant's Motor Repairs

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Very happy with the service provided, professional, called when the car was avai...

Very happy with the service provided, professional, called when the car was available for pick-up, and provided a quote for brakes and belt to be replaced. Very helpful.

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Bernadette, MITSUBISHI TRITON

InGear Mechanical

TOMAGO
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I found that the staff at Reception were informative, I had only a three hour op...

I found that the staff at Reception were informative, I had only a three hour opportunity for the service given my other commitments. In Gear mechanical completed the task in plenty of time and identified a small leak coming from the engine, no urgency to have it repaired. Vehicle clean and tidy at completion of service.

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Kevin, Jeep Grand Cherokee

Bridgestone Service Centre Thornton

THORNTON
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Bruce, Volkswagen Tiguan

SBR Automotive Repairs

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"Found everyone very nice courteous and was extremely Happy with the service"

Jean, Toyota Camry

Express Lube Cessnock

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Kim, Hyundai i30

Beacon Motors

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"The service was very good, on time and perfect."

Bajaya, Suzuki Swift

The Service Centre East Maitland

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Good advice after the service was complete. made good suggestions on other work ...

Good advice after the service was complete. made good suggestions on other work that may be required. Nice people.

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Ryan, Mazda CX-5

East Coast Tyre & Auto

TUGGERAH
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I was surprised at the money I saved by not getting my car service done by the c...

I was surprised at the money I saved by not getting my car service done by the car dealer. My invoice definitely listed all the log book service requirements to maintain my warranty. I've only given 4 stars because I was verbally advised that my brakes were still okay, but I didn't get any facts, such as an estimate of mileage or depth of lining left on the pads/discs. I will consider using them again.

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Joy, Kia Cerato

NRMA Car Servicing Gosford

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The service was good, and done more quickly than I expected. However, I was offe...

The service was good, and done more quickly than I expected. However, I was offered a free car wash and vacuum as part of my service and after asking the representative if it had been done, they said yes. It was clearly not done as my car was full of dirt marks the same as when it came in. I understand that sometimes there can be time restraints and things cannot always be done, but I was set an expectation that it had been. Honesty is the best policy.

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Josh, Toyota Camry

Express Lube Erina

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Peter, Volkswagen Tiguan

Express Lube West Gosford

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Nationwide Auto Service Centre West Gosford

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Have been bringing my BT50 work truck in since moving up the Coast, so now it's just logical that any car I have goes straight to the team at West Gosford.

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Paul, Mitsubishi ASX

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Darren, JEEP GRAND CHEROKEE

Express Lube WoyWoy

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Ray, Mitsubishi Outlander

Hi Tech Automotive

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when I dropped my car off for a service I was greeted in a friendly manner and t...

when I dropped my car off for a service I was greeted in a friendly manner and then driven back home to await the completion. I was the picked up and returned to my car and have to say the whole procedure was a pleasure. I can highly recommend this local mechanic to those seeking the good old fashioned "service with a smile", which is very hard to find. I will return !!

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Michelle, Hyundai i30

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1300 655 661