Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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Top Chery mechanics in Kempsey

Ultracare Tyre and Auto

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Gary, Holden Commodore

TTM Automotive

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TTM, Hard to beat. Great HONEST service, the old fashioned kind. Came & picked me up when the car was finished. Most definitely recommend.

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Kristine, JEEP CHEROKEE

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"Scheduled maintenance carried out in good time and at a good price."

David, KIA CERATO

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Angela, TOYOTA 86

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Mark, Great Wall Motors V Series

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The work was done efficiently, and well. Dropped off at 9 am, finished by 12 noon. Great service.

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Alan, Audi A5 Sportback

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My experience was seamless and efficient and I paid exactly what I was quoted. M...

My experience was seamless and efficient and I paid exactly what I was quoted. My car was ready ahead of the expected time and I was called immediately. It made dropping and picking up my kids from school really easy.

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Ciara, MITSUBISHI OUTLANDER

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Amie, Mazda 6

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Rochelle, Nissan Tiida

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Rod, Toyota Hilux

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"Very happy with the service they provide."

Glenda, Kia Rio

Express Lube Cessnock

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"I couldn't have asked for any better service"

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David, Nissan X-Trail

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* Minimum service amounts apply

G S Mechanical Pty Ltd

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Veera, Hyundai i30

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Michelle, NISSAN X-TRAIL

Carson's Car Care

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Lawrence, Mitsubishi Mirage

Singleton Auto Electrical Service

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Mark, Holden Captiva

Beacon Motors

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Chad, Nissan Navara/Pick-up

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Good advice after the service was complete. made good suggestions on other work that may be required. Nice people.

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Ryan, Mazda CX-5

BP Penoil

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Oztech Motor Mechanics

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Kate, PEUGEOT 4007

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Kerri, Subaru Outback

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"Brilliant, quick and did a great job"

Josh, Chrysler 300

Les Pepper Mechanical

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"So impressed with the service decided to book in again for new tyres"

Keith, Mercedes-Benz E-Class

Drive In Tune

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"Very honest and reliable down to earth service. Good one Drive in Tune!!"

Ferdy, Mitsubishi ASX

Rod Bryant Mechanical Repairs

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Great service ,good advice on how to maintain high kilometer vehicle in cost eff...

Great service ,good advice on how to maintain high kilometer vehicle in cost effective way . Would recommend highly AAA+++

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Seamus, Peugeot 4007

Leeroy's Automotive

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"Quick and easy. Mechanics helpdul"

Kristie, Mazda 3

East Coast Tyre & Auto

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I was surprised at the money I saved by not getting my car service done by the car dealer. My invoice definitely listed all the log book service requirements to maintain my warranty. I've only given 4 stars because I was verbally advised that my brakes were still okay, but I didn't get any facts, such as an estimate of mileage or depth of lining left on the pads/discs. I will consider using them again.

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Joy, Kia Cerato

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1300 655 661