Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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Best mechanics in Illawarra open Saturday

* Minimum service amounts apply

NRMA Car Servicing Wollongong

WOLLONGONG CBD
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I would give a 5-star rating to Fixed Price Car Service , but 2 star for NRMA Motor Serve Wollongong. Once I booked the fixed MotorServe at a special price online, I received a confirmation email and message. However, I was asked to change the confirmed dates from Monday to Thursday. The same fixed price $134 with a $75 of discount was confirmed including my initial selecting of free drop off and free car wash. However, when we delivered the car on Thursday, we were asked to pay the normal price $209. After negotiations, the discount price was accepted, however, neither free drop off nor free car wash was provided as confirmed.

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Sherri, Toyota RAV4

Mechanic 2 You

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Peter was friendly and reliable, he showed up on time, finished the logbook car ...

Peter was friendly and reliable, he showed up on time, finished the logbook car service in an hour. All I had to do is leave the car on the street for him. It was so much easier that he comes to my place and I don't have to drop my car at the mechanics.

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Limin, Mazda 3

Sutherland Shire Auto Centre

KIRRAWEE
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Easy and approachable, matched quote with no unexpected extra costs, friendly an...

Easy and approachable, matched quote with no unexpected extra costs, friendly and trustworthy

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Kim, Toyota Yaris

Ultra Tune Corrimal

CORRIMAL
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"Friendly and quick service. Corrimal autotune recommended!"

Josh, Ford Econovan

Midas Taren Point

CARINGBAH
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Excellent establishment . Great people to deal with. Showed me the parts they ch...

Excellent establishment . Great people to deal with. Showed me the parts they changed explained and quoted further work required and above all great price compared to other quotes I got. I would highly recommend this business to anyone.

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Brett, Mitsubishi Pajero

2232 Automotive

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Guillermo, Hyundai i30

Illawarra Service Centres by Suburb

Recently requested quotes for Illawarra mechanics

Average quote price in Illawarra

$724.63

BALGOWNIE

Jeep Grand Cherokee

TASKS QUOTED

Logbook Service - 48000 kms / 24 months

$439.75

BALGOWNIE

Mazda 6

TASKS QUOTED

Logbook Service - 40000 kms / 48 months

$517.07

THIRLMERE

Honda Jazz

TASKS QUOTED

Logbook Service - 120000 kms / 72 months

$316.13

ST GEORGES BASIN

Mazda 626

TASKS QUOTED

Basic Service

$156.58

LONGREACH

Toyota Corolla

TASKS QUOTED

Logbook Service - 10000 kms / 6 months

$204.08

No deposit & interest free

BOOK NOW, PAY LATER

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Hadi, Volkswagen Passat

Mastertouch Automotives

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"Really friendly and great service!"

Daniel, Toyota Camry

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Janice, Subaru Liberty

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Bill, Mercedes-Benz M-Class

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From online to completion this was terrific. Easy online appointments and great ...

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Gillian, NISSAN DUALIS

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Book trusted and local mechanics with AutoGuru.

Looking to get your car serviced on a Saturday? AutoGuru has mechanics in your area that are open. You can compare and book mechanics online in an instant. We allow you to pay upfront via credit card, PayPal, interest-free with ZipPay or pay on pickup. Booking your service has never been easier!

Once you've put in all the important details, we'll populate competitive quotes from mechanics who are open on a Saturday in your area. You can sort by price, nearest to you or highest rated. Once you've found the best mechanic for you, all you have to do is book online! You can pay via credit card or Paypal as well as interest-free payments via ZipPay! You can also pay on pick up. Too easy!

Need a logbook service? No problem. Need a basic service? Boom. Done. To make your life easier, we can even help you find trusted mechanics that are open on a Saturday near you!

Questions? Speak with a Service Advisor
1300 655 661