Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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Crofty's Auto & Tyres

SOUTH NOWRA
star star star star star

LATEST REVIEW

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star star star star star

Helpful and polite staff.. reasonably priced.. the car is driving great.. thanks...

Helpful and polite staff.. reasonably priced.. the car is driving great.. thanks guys..

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Toni, Toyota Starlet

Illawarra Car Service Centre

OAK FLATS
star star star star star

LATEST REVIEW

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star star star star star

10/10 unbelievable service! This man went above and beyond. I am a female driver...

10/10 unbelievable service! This man went above and beyond. I am a female driver with no experience at all when it comes to cars. My cars mechanical issues were found explained quoted and shown to me with a helpful diagram that he took the liberty of printing to show to me to help understand the issues I will be recommending Illawarra car services to all of my friends and family I am so thankful and happy to have found a trust worthy and experienced machanic.

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Louise, Holden Cruze

NRMA Car Servicing Shellharbour

OAK FLATS
star star star star star_half

LATEST REVIEW

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star star star star star

A pleasant experience taking my car to service for a change . Mathew was very h...

A pleasant experience taking my car to service for a change . Mathew was very helpful and friendly , waiting room clean , air conditioned , comfortable . Mechanic explained what was done and any work needed to be done personally, I liked that . Will definitely be back thanks.

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Christine, Volkswagen Eos

Ultra Tune Albion Park

ALBION PARK RAIL
star star star star star_half

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From online to completion this was terrific. Easy online appointments and great ...

From online to completion this was terrific. Easy online appointments and great service. Highly recommend

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Ian, Hyundai Santa Fe

Cougar Automotive

OAK FLATS
star star star star star_half

LATEST REVIEW

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star star star star star

"Great service, timely and good price"

Birgit, Toyota RAV4

No deposit & interest free

BOOK NOW, PAY LATER

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A great experience from dropping the car off at arranged time, friendly service ...

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The best tune up/car service I have ever had. They addressed all of our requirem...

The best tune up/car service I have ever had. They addressed all of our requirements. Would definitely recommend this autostop service centre.

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Janet, Nissan Navara

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Great Customer Service, something which is often lost with big businesses. Will definitely be back!

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Appointment made quickly, friendly attitude from Daniel, obviously knowledgeable, car back in 5 hours. Would recommend to all to give them a go.

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Great customer Service and very trustworthy mechanic. Provide the service as requested.

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Paul, Ford Territory

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Helensburgh Car Services provided efficient and friendly service from start to finish.

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Leonie, Toyota Aurion

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"Car is running great, very pleased with the service! Would recommend"

Louise, Mitsubishi ASX

Tyrepower Campbelltown

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Very happy with my recent car service, and the customer service was a fantastic ...

Very happy with my recent car service, and the customer service was a fantastic added extra with Brian taking the time to drop me home and collect me when my car was ready! The only downside was them putting a sticker on my back window. I prefer not to have any stickers and it bothered me that they just did this without asking.

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Anna-Paige, SUZUKI ALTO

Midas Campbelltown

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"My car smelt smoke cigarettes."

Faiz, Honda Jazz

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Srinivasa, Toyota Corolla

APR Mechanical

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Very friendly and helpful... Awesome service, Mark was very accommodating and th...

Very friendly and helpful... Awesome service, Mark was very accommodating and the service was completed in 3 hour.

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Fernando, Mazda BT-50

Ultra Tune Ingleburn

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Helpful staff. Good Job and the price was less than what was originally quoted. ...

Helpful staff. Good Job and the price was less than what was originally quoted. Thank you very much Ultra Tune Ingleburn

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Linda, Ford Fiesta

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Service was done well before I expected. I had a courtesy car and the price was ...

Service was done well before I expected. I had a courtesy car and the price was fixed. Plus has given notes on future issues with engine.

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Lara, SUBARU OUTBACK

Sutherland Shire Auto Centre

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My first time using this company. The staff were courteous and helpful. My tyre ...

My first time using this company. The staff were courteous and helpful. My tyre was repaired and the car ready to go in 20 minutes. The cost of the repair was exactly as quoted. I am happy to recommend Sutherland Shire Auto Centre.

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Mandy, Toyota Corolla

2232 Automotive

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Straightforward approach, timely and effective. I will come back again. Recommen...

Straightforward approach, timely and effective. I will come back again. Recommended!!

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Guillermo, Hyundai i30

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Car loan was great. The service is amazing and thank you so very very much for e...

Car loan was great. The service is amazing and thank you so very very much for everything..

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Maryam, Peugeot 407

Quick Stop Automotives

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"Honest & Great Service"

Tammy, Suzuki Swift

Tyreright Prestons

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Great customer service. Quick to fix additional areas that needed servicing on t...

Great customer service. Quick to fix additional areas that needed servicing on top of what was requested.

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Patrick, Mercedes-Benz CLC-Class

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"Great"

Rose, Subaru Forester

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"Happy with the job done & very good customer service."

Rick, Suzuki Kizashi

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Too much mucking around And they didn’t wash the car which was supposed to be in...

Too much mucking around And they didn’t wash the car which was supposed to be included.

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Steve, Audi Q5

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"all good..yet expensive"

Aravinb, HONDA CR-V

Tempe Automotive Centre

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Great service. Great communication. Great deals during the weekday (Mondays to ...

Great service. Great communication. Great deals during the weekday (Mondays to Wednesday).

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Krystle, Toyota Corolla

The Workshop Lugarno

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great experience. Very convenient and service was professional and friendly. Wil...

great experience. Very convenient and service was professional and friendly. Will definitely use again.

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Joanne, Volkswagen Passat

* Minimum service amounts apply

Midas Liverpool

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I had my apt with midas Liverpool cancel and i drove to Midas Bankstown and the ...

I had my apt with midas Liverpool cancel and i drove to Midas Bankstown and the manager mr reddy was very helpfull in getting my car service the same day and I'm very happy with the service on my car

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Steven, TOYOTA STARLET

Bridgestone Select Liverpool

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They performed the service with a professional manner. I received a call with ot...

They performed the service with a professional manner. I received a call with other issues that needed to be fixed, the mechanic discussed with me what was most important to be done and I decided to go through. The price was good, on market levels. Good experience I would go again to this work shop. Also, the Six months free roadside assistance is a welcome gift.

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Ilias, TOYOTA COROLLA

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Bishwas, Mazda CX-5

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"Great communication. Excellent service and advice. Will use again."

Mark, Volkswagen Jetta

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Very considerate, helpful, honest and acts with integrity. Not a common trait am...

Very considerate, helpful, honest and acts with integrity. Not a common trait amongst car servicing groups these days. Thank you!

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Rebecca, Honda Civic

Premier Car Repairs

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Great Service.. Chris was really helpful, identified the problem with the rotors...

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Sadi, Mazda 3

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"Very Helpful!!!"

Christian, Peugeot 207

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Johnny, Toyota RAV4

Cabramatta Auto Mechanical Repairs

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The mechanics were prompt and efficient, and gave concise information /quoting o...

The mechanics were prompt and efficient, and gave concise information /quoting on what possible works may need to be done to the car.

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Jeremy, AUDI A3

JMP Motorworks

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Excellent, completed every check that was needed on a 100k service did not charg...

Excellent, completed every check that was needed on a 100k service did not charge me extra for anything at all. Prompt, courteous ; would certainly recommend to one and all!!

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Wavell, Honda Civic

EZY Service Centre

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"Very good service, Very friendly. I will go back to him."

Jane, Toyota Corolla

* Minimum service amounts apply

Grease Monkey Automotive

CONDELL PARK
star star star star star

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Good, solid and customised service according to my budget, and very friendly sta...

Good, solid and customised service according to my budget, and very friendly staff.

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Omer, HONDA CR-V

Sydney Auto Care

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star star star star star

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I was glad to find this company. I will be taking my car there again in the futu...

I was glad to find this company. I will be taking my car there again in the future.

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Raechel, HYUNDAI TUCSON

* Minimum service amounts apply

Midas Bankstown

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"Friendly staff and knowledgeable technicians."

Andy, Honda CR-V

Perfection Automotive

BEXLEY
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Peace of mind and car is running good... Not necessary the cheapest but worth a ...

Peace of mind and car is running good... Not necessary the cheapest but worth a little bit more money... I trust Alex

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Alex, Mazda 3

NRMA Mobile Car Servicing Wollongong

airport_shuttle Mobile Mechanic

star star star star star

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"Much easier than a trip to the mechanics workshop"

John, Isuzu D-Max

Mechanic 2 You

airport_shuttle Mobile Mechanic

star star star star star

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Timely, professional, and a great guy to talk to. Fixed my engine idle and my ca...

Timely, professional, and a great guy to talk to. Fixed my engine idle and my car runs great after the service. Would hire again.

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Nathan, Ford Laser

CPH Automotive

airport_shuttle Mobile Mechanic

star star star star star_half

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Just a little more interaction with mechanic and a report telling me what he did...

Just a little more interaction with mechanic and a report telling me what he did. would also like to get a receipt when I pay.

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Anne-Marie, Toyota Yaris

TLC Mobile Auto Care

airport_shuttle Mobile Mechanic

star star star star star

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Melissa was prompt and professional. She talked me through everything that had b...

Melissa was prompt and professional. She talked me through everything that had been completed and was very open and honest. It was a great service experience and would recommend her to everyone. I will most definitely be a regular customer in the future.

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Demi, Jeep Compass

Book trusted and local mechanics with AutoGuru.

Looking for a mechanic in Kangaroo Valley? AutoGuru finds your closest quality car mechanics for you to compare all in one place. We combine Illawarra’s best car service options for your vehicle and location; so you can book with the click of a button, and one fixed price.

By using AutoGuru, you’ll be able to view fixed price quotes from mechanics in Kangaroo Valley and other nearby Illawarra suburbs. Instant online quotes mean you can compare costs for labour and parts and book online straight away!

AutoGuru sources services for a range of vehicle makes and models in Kangaroo Valley. From your standard 10,000km safety services to major milestone services, and everything in between, we find it for you. Settle on price up front, and book your service, it’s as simple as that.

Why not have a mobile mechanic come to your home to complete your next service. Carry on with your day while a mobile mechanic carries out the service at a convenient location. Your day isn't interrupted, so you can carry on with the important things in life.

Find trusted mechanics that are open on Saturday. Whatever your budget is - we've teamed up with ZipPay to offer you flexible, interest free payments. Don't let life get in the way of your car. book your car service or repair now!

Questions? Speak with a Service Advisor
1300 655 661