Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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Crofty's Auto & Tyres

SOUTH NOWRA
star star star star star

LATEST REVIEW

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star star star star star

Helpful and polite staff.. reasonably priced.. the car is driving great.. thanks...

Helpful and polite staff.. reasonably priced.. the car is driving great.. thanks guys..

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Toni, Toyota Starlet

Ultra Tune Albion Park

ALBION PARK RAIL
star star star star star_half

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star star star star star

From online to completion this was terrific. Easy online appointments and great ...

From online to completion this was terrific. Easy online appointments and great service. Highly recommend

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Ian, Hyundai Santa Fe

Cougar Automotive

OAK FLATS
star star star star star_half

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"Pleased, helpful"

Carl, Volkswagen Touareg

NRMA Car Servicing Shellharbour

OAK FLATS
star star star star star_half

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The staff were most accommodating. The bloke on reception was most efficient, we...

The staff were most accommodating. The bloke on reception was most efficient, welcoming and friendly. Other staff i came across were pleasant and FRIENDLY. The complimentary car wash was appreciated. Thank you.

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mick, Holden Commodore

No deposit & interest free

BOOK NOW, PAY LATER

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Illawarra Car Service Centre

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Brad is always very professional and courteous. The whole process was so simple ...

Brad is always very professional and courteous. The whole process was so simple and the little extra TLC given was much appreciated. I would definitely recommend Illawarra Car Service Centre to others.

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Kim, Mitsubishi Lancer

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Fantastic service and did not complete other works without permission like the l...

Fantastic service and did not complete other works without permission like the last workshop did. Also honored the quoted price even though they had to use premium products which would have increased the price.

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Daniel, Subaru Forester

AutoStop Service Centre

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The best tune up/car service I have ever had. They addressed all of our requirem...

The best tune up/car service I have ever had. They addressed all of our requirements. Would definitely recommend this autostop service centre.

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Janet, Nissan Navara

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Appointment made quickly, friendly attitude from Daniel, obviously knowledgeable...

Appointment made quickly, friendly attitude from Daniel, obviously knowledgeable, car back in 5 hours. Would recommend to all to give them a go.

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Great Customer Service, something which is often lost with big businesses. Will...

Great Customer Service, something which is often lost with big businesses. Will definitely be back!

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Jasmine, Mitsubishi Lancer

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"Fantastic, fast and honest guys, I will definitely keep going to them."

Luke, Subaru Outback

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Courteous and efficient greeting, car service according to schedule, and good ex...

Courteous and efficient greeting, car service according to schedule, and good explanation of repairs undertaken. Thank you!

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Brian, Jeep Compass

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"Car is running great, very pleased with the service! Would recommend"

Louise, Mitsubishi ASX

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Helensburgh Car Services provided efficient and friendly service from start to f...

Helensburgh Car Services provided efficient and friendly service from start to finish.

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Leonie, Toyota Aurion

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"Fantastic service as always. Friendly staff and fair prices"

Kate, Hyundai Tucson

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Excellent service all dealings carried out in a professional manner. Everything ...

Excellent service all dealings carried out in a professional manner. Everything that we asked for had been carried out. I was informed on the progress every step of the way. Have no hesitation in recommending Midas.

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Herman, Holden Cruze

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Service is done perfectly. But car is not washed as i requested on booking. Diss...

Service is done perfectly. But car is not washed as i requested on booking. Dissapointed. But overall is ok.

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Ousamah, Honda Jazz

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will be booking again next time for further services have also referred to frien...

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Alicia, MAZDA 2

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I booked for an 8am service, arrived around 7:30 and was welcomed by friendly staff. They then started servicing the car and a mechanic was very good in explaining about car's status. only basic servicing done as per booking however I thought it took them quite a while as everything was finished around 10:45.

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lan, Nissan Tiida

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Booked my Ford sedan in for a yearly service. The guys did a good job; advised me on choice of tyres which my car needed; and a few other minor repairs. All done within the day and they called me to let me know the cost of the extras. Will return.

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Judy, Ford Falcon

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Excellent customer service. Only negative is that they couldn't reset service li...

Excellent customer service. Only negative is that they couldn't reset service lights on BMW.

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Briohny, BMW 1 Series

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"Great service"

Joel, Nissan Navara

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Easy booking. I tried to book in last minute. Cuz I need the car for a road tri...

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Adam, Toyota Camry

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Jenny, Toyota RAV4

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"Excellent service! :) getting my mum to book in there when she's due :)"

Sheena, Nissan Micra

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Was great, very quick, car is running very well.. The only negative I would say...

Was great, very quick, car is running very well.. The only negative I would say is that a part of their standard checks - says that the window washers would be checked - my drivers side window washer was not working, and still is not - doesn't seem to have been checked... otherwise its was great

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Chad, Holden Astra

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Guillermo, Hyundai i30

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Easy to book a service No long waiting list. Reasonable price. Will certainly co...

Easy to book a service No long waiting list. Reasonable price. Will certainly come back.

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Wenqian, Mazda 3

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Car loan was great. The service is amazing and thank you so very very much for e...

Car loan was great. The service is amazing and thank you so very very much for everything..

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Maryam, Peugeot 407

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I dont really understand that much about cars and the people there worked really...

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Jennifer, BMW 318i

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Andy, Ford Ranger

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Steve, Audi Q5

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The service was very good and they reported back on issues I had raised which a ...

The service was very good and they reported back on issues I had raised which a less scrupulous repairer could have taken advantage of. Very pleased.

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Syd, Ford Fiesta

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"Happy with the job done & very good customer service."

Rick, Suzuki Kizashi

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"It was fixed promptly and Blake was very nice. Would go there again."

sharon, Mazda 3

Quick Stop Automotives

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"Honest & Great Service"

Tammy, Suzuki Swift

Premier Car Repairs

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The staff is friendly , Chris waited me after 6 to pick up the car. The filter w...

The staff is friendly , Chris waited me after 6 to pick up the car. The filter was cleaned and the breaks rubber has been changed. So all good.

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Cindy, Honda City

Tyreright Prestons

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Great customer service. Quick to fix additional areas that needed servicing on t...

Great customer service. Quick to fix additional areas that needed servicing on top of what was requested.

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Patrick, Mercedes-Benz CLC-Class

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"Really good guy, and kept me informed. Incredibly helpful and highly recommend."

Simon, Mazda MX-5

Tempe Automotive Centre

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"Great workshop . Mechanics were excellent explained everything in detail. "

Kylie, MITSUBISHI LANCER

Liverpool Autocare

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"all good..yet expensive"

Aravinb, HONDA CR-V

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Midas Liverpool

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Sunny and team were great. Dropped me off and picked me up, job done well, defin...

Sunny and team were great. Dropped me off and picked me up, job done well, definitely will be using them again.

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June, Kia Carnival

Bosch Car Service Milperra

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Frank did a great major service on my car, car runs so much smother. Friendly an...

Frank did a great major service on my car, car runs so much smother. Friendly and professional service. Will come back next time.

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Rod, Ford Mondeo

Bridgestone Select Liverpool

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So nice and helpful! will be back for sure! I have already recommended my family...

So nice and helpful! will be back for sure! I have already recommended my family and friends

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Lucy, BMW 120i

EZY Service Centre

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"Very good service, Very friendly. I will go back to him."

Jane, Toyota Corolla

Ultra Tune Phillip

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"Honest and serious about creating long term custom."

Danny, Nissan Navara/Pick-up

Morris Automotive Pty Ltd

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Very considerate, helpful, honest and acts with integrity. Not a common trait am...

Very considerate, helpful, honest and acts with integrity. Not a common trait amongst car servicing groups these days. Thank you!

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Rebecca, Honda Civic

Sydney Auto Care

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I was glad to find this company. I will be taking my car there again in the futu...

I was glad to find this company. I will be taking my car there again in the future.

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Raechel, HYUNDAI TUCSON

NRMA Mobile Car Servicing Wollongong

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George did an awesome job and went over everything with me. I've booked him in f...

George did an awesome job and went over everything with me. I've booked him in for another job already.

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Aaron, Isuzu D-Max

Mechanic 2 You

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"Great efficient and on time. Super convenient. Will definitely use him again"

Carol, Toyota Rukus

CPH Automotive

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Excellent service- very happy. Will use the mechanic every service going forward...

Excellent service- very happy. Will use the mechanic every service going forward and have recommended him to friends.

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Kailey, Toyota Landcruiser/Prado

TLC Mobile Auto Care

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"Great transparent communicator!"

Katherine, Toyota Corolla

Book trusted and local mechanics with AutoGuru.

Looking for a mechanic in Illaroo? AutoGuru finds your closest quality car mechanics for you to compare all in one place. We combine Illawarra’s best car service options for your vehicle and location; so you can book with the click of a button, and one fixed price.

All of the quotes for Illaroo mechanics at AutoGuru are based upon the same scheduled service task, so only the cost of parts and labour varies. This means you’ll always know how much your service or repair will cost before booking it in. We have all the top mechanics in Illawarra, so try us today!

Whether you have a small daily driver a prime mover, or anything in between, we have the local Illaroo mechanic that will suit your needs and budget. If you need a logbook service, a tune up, a new motor or a rear-view mirror repair, you’ll find the best price right here on AutoGuru.

Why not have a mobile mechanic come to your home to complete your next service. Carry on with your day while a mobile mechanic carries out the service at a convenient location. Your day isn't interrupted, so you can carry on with the important things in life.

Stop stressing about the overdue car service. Search trusted Illaroo mechanics in a matter of minutes! We even have awesome mechanics open on Saturday, talk about convenience. Search from hundreds of jobs like timing belt replacement, spark plug change and clutch replacement.

Questions? Speak with a Service Advisor
1300 655 661