Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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Crofty's Auto & Tyres

SOUTH NOWRA
star star star star star

LATEST REVIEW

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star star star star star

Helpful and polite staff.. reasonably priced.. the car is driving great.. thanks...

Helpful and polite staff.. reasonably priced.. the car is driving great.. thanks guys..

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Toni, Toyota Starlet

Mechanika Motors

GOULBURN CBD
star star star star star

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star star star star star

"Car is running great, very pleased with the service! Would recommend"

Louise, Mitsubishi ASX

Ultra Tune Albion Park

ALBION PARK RAIL
star star star star star_half

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From online to completion this was terrific. Easy online appointments and great ...

From online to completion this was terrific. Easy online appointments and great service. Highly recommend

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Ian, Hyundai Santa Fe

NRMA Car Servicing Shellharbour

OAK FLATS
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Very busy and clean workshop. Vehicle pick up time extended thru the day. No iss...

Very busy and clean workshop. Vehicle pick up time extended thru the day. No issues with service or service manager. Would recommend and us again.

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Neale, Ford Territory

No deposit & interest free

BOOK NOW, PAY LATER

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Brad is always very professional and courteous. The whole process was so simple ...

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I was very happy with the overall customer service provided by 5A. They rung me up about two hours after I left the vehicle to explain what needed to be done and the associated costs and it was very reasonable compared to the competitors around. The mechanics once again advised me of what needed to be done at my next service when I went to pick up the vehicle.

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Such an easy process. The guys at Goodyear were fantastic. Excellent customer service and very pleasant to talk too and they were more the happy to drop me back to work and pick me up again at the end of the day.

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Karen, Holden Barina

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The best tune up/car service I have ever had. They addressed all of our requirements. Would definitely recommend this autostop service centre.

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Janet, Nissan Navara

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John, Subaru Liberty

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Jasmine, Mitsubishi Lancer

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Chris, Toyota Landcruiser

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Van, MITSUBISHI ASX

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So easy to use, made it simple to book the car in. I also put in a question, to which I was called the day after I booked and it was answered. Can not fault this at all!

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Michelle, Mitsubishi Lancer

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Tabitha, Toyota Camry

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Susannah, Subaru XV

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Maryam, Peugeot 407

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Great customer service and was very helpful. Would definitely recommend them others.

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Troy, Hyundai i30

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Anne, Mazda CX-5

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Rick, Suzuki Kizashi

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Good service and communication. I was able to pick the car up earlier than agreed, which was a bonus. I'll be taking the car back there for the next service.

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"Honest & Great Service"

Tammy, Suzuki Swift

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Sia, Hyundai Elantra

PTA Automotive Mechanical Repairs

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"Very friendly, highly recommended. Great detailed information. No hidden costs."

Nayan, Audi A1/A1 Sportback

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"Great workshop . Mechanics were excellent explained everything in detail. "

Kylie, MITSUBISHI LANCER

Liverpool Autocare

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"all good..yet expensive"

Aravinb, HONDA CR-V

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Midas Liverpool

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Sunny and team were great. Dropped me off and picked me up, job done well, definitely will be using them again.

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June, Kia Carnival

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Booked on Monday for service on Thursday. Received confirmation email Monday and...

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Darren, HOLDEN COMMODORE

Premier Car Repairs

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Chris was helpful, open and informative. The loan car was a great bonus. I would...

Chris was helpful, open and informative. The loan car was a great bonus. I would happily recommend Premier Car Repairs and will be returning for my next service.

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Zara, Holden Cruze

NRMA Mobile Car Servicing Wollongong

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star star star star star

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"Much easier than a trip to the mechanics workshop"

John, Isuzu D-Max

Mechanic 2 You

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Peter was friendly and reliable, he showed up on time, finished the logbook car ...

Peter was friendly and reliable, he showed up on time, finished the logbook car service in an hour. All I had to do is leave the car on the street for him. It was so much easier that he comes to my place and I don't have to drop my car at the mechanics.

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Limin, Mazda 3

CPH Automotive

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Just a little more interaction with mechanic and a report telling me what he did...

Just a little more interaction with mechanic and a report telling me what he did. would also like to get a receipt when I pay.

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Anne-Marie, Toyota Yaris

TLC Mobile Auto Care

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Melissa was prompt and professional. She talked me through everything that had b...

Melissa was prompt and professional. She talked me through everything that had been completed and was very open and honest. It was a great service experience and would recommend her to everyone. I will most definitely be a regular customer in the future.

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Demi, Jeep Compass

Book trusted and local mechanics with AutoGuru.

Find the best mechanic in your area of Illawarra for your next service. AutoGuru compares mechanics and vehicle service options in Croobyar and the surrounding area, to find you the best deal. Prices are set up front, all you need to do is confirm your vehicle and the service you need, then book.

It’s so easy to find local Croobyar mechanics with the best prices at AutoGuru. We team up with the premier vehicle professionals in Illawarra to deliver upfront quotes all on the same easy to use site.

We source all types of services for all types of vehicles, from a standard safety check on a Hyundai, to a milestone logbook service on a Jaguar. Our trusted mechanics in the Croobyar area have you covered whatever your vehicle needs.

Why not have a mobile mechanic come to your home to complete your next service. Carry on with your day while a mobile mechanic carries out the service at a convenient location. Your day isn't interrupted, so you can carry on with the important things in life.

Really wanted to go to that Saturday BBQ but need to service your car? We've got you sorted. Book trusted local mechanics in Croobyar that are open on Saturday and also offer a loan car and a drop off service! Don't let the boring adult stuff get in the way of your weekend. Get instant quotes on AutoGuru and we can help you save money and let you get back to the things you really enjoy!

Questions? Speak with a Service Advisor
1300 655 661