Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

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Crofty's Auto & Tyres

SOUTH NOWRA
star star star star star

LATEST REVIEW

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star star star star star

Helpful and polite staff.. reasonably priced.. the car is driving great.. thanks...

Helpful and polite staff.. reasonably priced.. the car is driving great.. thanks guys..

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Toni, Toyota Starlet

Mechanika Motors

GOULBURN CBD
star star star star star

LATEST REVIEW

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star star star star star

"Car is running great, very pleased with the service! Would recommend"

Louise, Mitsubishi ASX

5A Mechanical Repair

FYSHWICK
star star star star star_half

LATEST REVIEW

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star star star star_border star_border

The issue I informed the mechanic about wasn’t repaired despite it costing for a...

The issue I informed the mechanic about wasn’t repaired despite it costing for an engine flush which didn’t resolve the issue

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Con, Holden Commodore

ABS Molonglo

FYSHWICK
star star star star star

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star star star star star

Tony, VOLKSWAGEN TIGUAN

No deposit & interest free

BOOK NOW, PAY LATER

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Excellent Rang me to discuss all work With quotes of how much it would cost . ...

Excellent Rang me to discuss all work With quotes of how much it would cost . Great service for me and my car

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Ant, Audi Q5

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Pushpesh, Audi Q7

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"Great service"

Joel, Nissan Navara

* Minimum service amounts apply

Automotive Computer Diagnostic Centre (ACDC) P/L

MITCHELL
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I dont really understand that much about cars and the people there worked really...

I dont really understand that much about cars and the people there worked really hard to make sure I knew what i needed done with my car and that i was comfortable with all of the decisions and costs! they also encouraged me to return with discounts on return customers!

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Jennifer, BMW 318i

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Quick and cheap - no hassle and flexible with pick up time. Did a great job repl...

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Caitlin, Toyota Yaris

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They dropped me home, picked me up when the car was done, and even fixed my numb...

They dropped me home, picked me up when the car was done, and even fixed my number plate light for free. Good guys! I highly recommend them :-)

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Tabitha, Toyota Camry

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Auto Guru provided a discounted service with the supplier I chose to proceed wit...

Auto Guru provided a discounted service with the supplier I chose to proceed with. The quote process was transparent. NRMA was also thorough with their log book service and safety checks. Additional work was also quoted and provided to me at the time I paid for my initial quoted services. Would use again. Thank you.

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James, Mitsubishi Lancer

Paul Whyte Automotive

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The service was very good and they reported back on issues I had raised which a ...

The service was very good and they reported back on issues I had raised which a less scrupulous repairer could have taken advantage of. Very pleased.

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Syd, Ford Fiesta

Ultra Tune Belconnen

BELCONNEN
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Easy to book in. Was informed during service of extra work needed. Not pushy. Po...

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Jenny, Toyota Camry

The Car Doctor

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"Friendly and efficient service"

Justin, Toyota Prius

Carco Exhaust & Automotive

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The mechanics just didn't really want to engage in any sort of conversation or p...

The mechanics just didn't really want to engage in any sort of conversation or provide feedback etc. even when prompted. I therefor just have to assume they did everything on the list and it's all good.

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Mollie, Toyota RAV4

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From online to completion this was terrific. Easy online appointments and great ...

From online to completion this was terrific. Easy online appointments and great service. Highly recommend

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Ian, Hyundai Santa Fe

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Very busy and clean workshop. Vehicle pick up time extended thru the day. No iss...

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Neale, Ford Territory

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"helpful, friendly, took less time than expected."

david, Jeep Compass

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Dropped me off at home and picked me up when car was ready, good price and good ...

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Benjamin, SUZUKI GRAND VITARA

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Quick, honest and efficient. No pushy sales tactics and they prioritised the lis...

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Matt, Hyundai i30

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The best tune up/car service I have ever had. They addressed all of our requirem...

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Janet, Nissan Navara

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John, Subaru Liberty

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Jasmine, Mitsubishi Lancer

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The guys at A1 are genuine and we're quick and efficient when fixing my car. Def...

The guys at A1 are genuine and we're quick and efficient when fixing my car. Definitely going there from now on. Cannot fault them

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Caitlin, Mitsubishi Mirage

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Leonie, Toyota Aurion

Tyrepower Campbelltown

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I dropped my car off at 8am and it was serviced and ready for me by lunchtime. I...

I dropped my car off at 8am and it was serviced and ready for me by lunchtime. I've never had a service done that quick in the time I've owned a vehicle. The customer service was also excellent!

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Luke, Holden Cruze

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Robert, Kia Rio

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Work carried out was good. And as mention for complimentary car wash they said w...

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Jatinder, Honda Civic

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Very friendly and helpful... Awesome service, Mark was very accommodating and th...

Very friendly and helpful... Awesome service, Mark was very accommodating and the service was completed in 3 hour.

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Fernando, Mazda BT-50

Ultra Tune Ingleburn

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I had a great experience with Ultra Tune Ingleburn. I've now taken my car there ...

I had a great experience with Ultra Tune Ingleburn. I've now taken my car there a few times, every time they have always been the cheapest and friendliest! I had my car serviced and asked them to take a look at my passenger door which would not open. They only charged me for labour and no parts for the door and were extremely polite and friendly through the whole process. Would definitely recommend.

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Bree, Kia Rio

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I dropped my car off the afternoon before as I had to work early the next mornin...

I dropped my car off the afternoon before as I had to work early the next morning. The following morning I received a text that everything was done and complete by 0930. So cannot fault the service. I would definately use them again.

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Jade, Hyundai i30

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"Really good service, completed early. Very pleasant experience"

Aaron, Mitsubishi Lancer

2232 Automotive

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Nice guys, great service. Great communication, value for money. Would recommend ...

Nice guys, great service. Great communication, value for money. Would recommend George's Automotive to everyone.

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Michael, Hyundai i30

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Car loan was great. The service is amazing and thank you so very very much for e...

Car loan was great. The service is amazing and thank you so very very much for everything..

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Maryam, Peugeot 407

Midas Taren Point

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star star star star star

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Very friendly and was clear on what needed to be repaired and why. Fast service...

Very friendly and was clear on what needed to be repaired and why. Fast service and great quality

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Mel, Hyundai i30

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Sean, Toyota Kluger

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"Happy with the job done & very good customer service."

Rick, Suzuki Kizashi

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"It took 2 hours to do and an extra $15 more than quoted"

Sheena, Nissan Micra

Quick Stop Automotives

PRESTONS
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"Honest & Great Service"

Tammy, Suzuki Swift

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CARTWRIGHT
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Great customer service. Quick to fix additional areas that needed servicing on t...

Great customer service. Quick to fix additional areas that needed servicing on top of what was requested.

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Patrick, Mercedes-Benz CLC-Class

Tempe Automotive Centre

MOOREBANK
star star star star star

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Service was completed in good time. Gary was friendly, knowlegeable and honest. ...

Service was completed in good time. Gary was friendly, knowlegeable and honest. Price was fixed as promised.

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Hoang, HONDA ACCORD

Liverpool Autocare

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star star star star star

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"all good..yet expensive"

Aravinb, HONDA CR-V

* Minimum service amounts apply

Midas Liverpool

LIVERPOOL
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"Very good service. A pleasure to deal with."

Geoffry, Ford Ranger

Bridgestone Select Liverpool

LIVERPOOL
star star star star star_half

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star star star star star

They performed the service with a professional manner. I received a call with ot...

They performed the service with a professional manner. I received a call with other issues that needed to be fixed, the mechanic discussed with me what was most important to be done and I decided to go through. The price was good, on market levels. Good experience I would go again to this work shop. Also, the Six months free roadside assistance is a welcome gift.

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Ilias, TOYOTA COROLLA

Premier Car Repairs

MORTDALE
star star star star star

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The staff is friendly , Chris waited me after 6 to pick up the car. The filter w...

The staff is friendly , Chris waited me after 6 to pick up the car. The filter was cleaned and the breaks rubber has been changed. So all good.

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Cindy, Honda City

NRMA Mobile Car Servicing Wollongong

airport_shuttle Mobile Mechanic

star star star star star

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"Much easier than a trip to the mechanics workshop"

John, Isuzu D-Max

Mechanic 2 You

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star star star star star

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"Great efficient and on time. Super convenient. Will definitely use him again"

Carol, Toyota Rukus

CPH Automotive

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Excellent service- very happy. Will use the mechanic every service going forward...

Excellent service- very happy. Will use the mechanic every service going forward and have recommended him to friends.

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Kailey, Toyota Landcruiser/Prado

TLC Mobile Auto Care

airport_shuttle Mobile Mechanic

star star star star star

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"Great transparent communicator!"

Katherine, Toyota Corolla

Book trusted and local mechanics with AutoGuru.

If your dream machine is giving you nightmares, we can help you find the best Cockwhy mechanics & car services to get you back on the road again. We have sourced the most reliable mechanics from all over Illawarra and you can access them all right here with the click of a button. Just enter a couple of details and choose from the list of fixed price quotes.

All of the quotes for Cockwhy mechanics at AutoGuru are based upon the same scheduled service task, so only the cost of parts and labour varies. This means you’ll always know how much your service or repair will cost before booking it in. We have all the top mechanics in Illawarra, so try us today!

From Alfa Romeo’s to Volvo’s, we can find a mechanic in Cockwhy who will be able to offer you the best price on repairs and services. Whether you just want a simple safety check or milestone service, or a whole new major part, you’ll be able to book online today and drive away with a smile!

Don't forget you can also compare and book local mobile mechanics in Cockwhy through AutoGuru! Whether you need a standard oil chance, 90,000km logbook service, timing belt replacement or a roadworthy certificate, mobile mechanics in Cockwhy have the tools to do the job.

Had another crazy week and forgot to organise the car service? We know plenty of trusted mechanics open on Saturday in Cockwhy. You can search instant quotes and book your car service or repair within minutes!

Questions? Speak with a Service Advisor
1300 655 661