Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

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Top Audi mechanics in Illawarra

NRMA Car Servicing Wollongong

WOLLONGONG CBD
star star star star star_half

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star star star star star

Fantastic service and did not complete other works without permission like the l...

Fantastic service and did not complete other works without permission like the last workshop did. Also honored the quoted price even though they had to use premium products which would have increased the price.

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Daniel, Subaru Forester

NRMA Car Servicing Caringbah

TAREN POINT
star star star star star_half

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New tyres a bit expensive but overall very happy. Especially happy about the cle...

New tyres a bit expensive but overall very happy. Especially happy about the cleaning in and out. Always appreciated.

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Sean, Toyota Kluger

Sutherland Shire Auto Centre

KIRRAWEE
star star star star star_half

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star star star star star_border

Was great, very quick, car is running very well.. The only negative I would say...

Was great, very quick, car is running very well.. The only negative I would say is that a part of their standard checks - says that the window washers would be checked - my drivers side window washer was not working, and still is not - doesn't seem to have been checked... otherwise its was great

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Chad, Holden Astra

Ultra Tune Corrimal

CORRIMAL
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Great customer service and first mechanic who hasn't tried to rip me off! Will d...

Great customer service and first mechanic who hasn't tried to rip me off! Will definitely be going back!

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Sara, Holden Barina Spark

2232 Automotive

KIRRAWEE
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Small and quiet local workshop for a simple logbook service. Clean and efficient...

Small and quiet local workshop for a simple logbook service. Clean and efficient service at a good price.

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Simon, Subaru Forester

Midas Taren Point

CARINGBAH
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Very friendly and was clear on what needed to be repaired and why. Fast service...

Very friendly and was clear on what needed to be repaired and why. Fast service and great quality

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Mel, Hyundai i30

Recently requested Audi quotes for Illawarra mechanics

Average quote price in Illawarra

$287.65

COOLANGATTA

Audi A6

TASKS QUOTED

Logbook Service - 105000 kms / 84 months and Front brake pad replacement

$490.22

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Crofty's Auto & Tyres

SOUTH NOWRA
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Helpful and polite staff.. reasonably priced.. the car is driving great.. thanks...

Helpful and polite staff.. reasonably priced.. the car is driving great.. thanks guys..

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Toni, Toyota Starlet

A1 Auto & Metal Recyclers Pty Ltd

BELLAMBI
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The guys at A1 are genuine and we're quick and efficient when fixing my car. Def...

The guys at A1 are genuine and we're quick and efficient when fixing my car. Definitely going there from now on. Cannot fault them

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Caitlin, Mitsubishi Mirage

Helensburgh Car Services

HELENSBURGH
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Helensburgh Car Services provided efficient and friendly service from start to f...

Helensburgh Car Services provided efficient and friendly service from start to finish.

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Leonie, Toyota Aurion

A & T Mechanical Repairs

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Car loan was great. The service is amazing and thank you so very very much for e...

Car loan was great. The service is amazing and thank you so very very much for everything..

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Maryam, Peugeot 407

Illawarra Truck and Car Centre

FERNHILL
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Great Customer Service, something which is often lost with big businesses. Will...

Great Customer Service, something which is often lost with big businesses. Will definitely be back!

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Jasmine, Mitsubishi Lancer

Tic Automotive Services

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Appointment made quickly, friendly attitude from Daniel, obviously knowledgeable...

Appointment made quickly, friendly attitude from Daniel, obviously knowledgeable, car back in 5 hours. Would recommend to all to give them a go.

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John, Subaru Liberty

AutoStop Service Centre

NORTH WOLLONGONG
star star star star star

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The best tune up/car service I have ever had. They addressed all of our requirem...

The best tune up/car service I have ever had. They addressed all of our requirements. Would definitely recommend this autostop service centre.

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Janet, Nissan Navara

Bridgestone Select Taren Point

TAREN POINT
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"Happy with the job done & very good customer service."

Rick, Suzuki Kizashi

Ultra Tune Ingleburn

INGLEBURN
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"Very happy with the service and price."

Charmain, Toyota Aurion

Perfection Automotive

BEXLEY
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Everything is good but I found they give a shorter service interval then it supp...

Everything is good but I found they give a shorter service interval then it supposed to be.

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Chaojun, Audi A4

ABC Tyrepower & Mechanical

ROSEBERY
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From the time I dropped my car off, I found the staff both friendly and informat...

From the time I dropped my car off, I found the staff both friendly and informative. In no time at all the work was completed, and for the price quoted. A refreshing change, I must say. Keep up the great work guys, I'll be telling all my friends.

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Sharon, Fiat 500/500C

Bricknell Radiators & Mechanical Repairs

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Very friendly guys and happy with the service. Definitely going back. Recommend ...

Very friendly guys and happy with the service. Definitely going back. Recommend to everyone.

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Troy, Audi A3/A3 Sportback

Mastertouch Automotives

LEICHHARDT
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"Very professional team"

Dan, Jeep Grand Cherokee

NRMA Car Servicing Rockdale

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"good value and satisfied with service"

Jin, Honda Jazz

Service Central Auto

BOTANY
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"Professional and good service received by friendly and helpfull staff"

Daniel, FORD FESTIVA

All Care Tyre & Automotive

LEICHHARDT
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Excellent service completed ahead of time, very reasonably priced and honest exp...

Excellent service completed ahead of time, very reasonably priced and honest explanation as to what repairs were necessary as well as those which were not - Basically I did not feel as if I was being fleeced. Highly recommended.

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Alex, Nissan Pulsar

NRMA Car Servicing Marrickville

MARRICKVILLE
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Quick and painless - car was cleaned before returning to me. I have often felt l...

Quick and painless - car was cleaned before returning to me. I have often felt like mechanics 'add on ' items as a single female, but felt that the mechanics here were honest and upfront. I will come back again.

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Debbie, Hyundai Getz

Morris Automotive Pty Ltd

REVESBY
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Friendly staff with good communication. Identify issues and discuss re replacin...

Friendly staff with good communication. Identify issues and discuss re replacing now or next time Reasonable pricing Happy with service and work.

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Grant, Ford Territory

NRMA Car Servicing Padstow

PADSTOW
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The entire experience was seamless; excellent customer service and car servicing...

The entire experience was seamless; excellent customer service and car servicing according to handbook. Would definitely recommend.

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George, Volkswagen Jetta

NRMA Car Servicing Shellharbour

OAK FLATS
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Nrma were professional and friendly. Car service was completed in good time and ...

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Jess, Mitsubishi Outlander

Bridgestone Select Liverpool

LIVERPOOL
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Overall was good. Staff Louise was friendly. Good and quick service. They told m...

Overall was good. Staff Louise was friendly. Good and quick service. They told me they have fixed the problem and I believe so but if any problem occurs in coming days, I will let you know as they might not have done their job properly. Thanks

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Ath, Ford Focus

JC Auto Group

BOTANY
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"Service quickly! Very friendly and helpful staff! I will definitely be back!"

Mia, Hyundai Veloster

* Minimum service amounts apply

Grease Monkey Automotive

CONDELL PARK
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Friendly service friendly people my car runs like a dream! They're fast reliable...

Friendly service friendly people my car runs like a dream! They're fast reliable and kind people and at a cheap price, ill always be coming here from now on

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Beth, Holden Commodore

Tyrepower Campbelltown

CAMPBELLTOWN
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"Fantastic service as always. Friendly staff and fair prices"

Kate, Hyundai Tucson

Midas Campbelltown

CAMPBELLTOWN
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"Excellent"

Robert, Kia Rio

Cougar Automotive

OAK FLATS
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"Service done on time and good feed back on overall condition of vehicle."

Barry, MITSUBISHI PAJERO

NRMA Car Servicing Strathfield

STRATHFIELD SOUTH
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It wasn't service. There were some repairs. I dropped my car, they rang me and g...

It wasn't service. There were some repairs. I dropped my car, they rang me and gave me quote and they finished it the same day. Staff was friendly and explained stuff in a good way. Definitely going back. Highly recommend you all.

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Muhammad Shoaib, HONDA CIVIC

Midas Haberfield

HABERFIELD
star star star star star

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"Great service, great professionals, quality 100%"

Roberto, Mazda 3

Midas Rockdale

ROCKDALE
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Service was good, only issue was one minor dashboard issue wasn't rectified and ...

Service was good, only issue was one minor dashboard issue wasn't rectified and will result in me returning to get it fixed.

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David, Ford Falcon

The Workshop Lugarno

LUGARNO
star star star star star_half

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star star star star_border star_border

"It took 2 hours to do and an extra $15 more than quoted"

Sheena, Nissan Micra

* Minimum service amounts apply

Midas Liverpool

LIVERPOOL
star star star star star_half

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"Very good service. A pleasure to deal with."

Geoffry, Ford Ranger

Premier Car Repairs

MORTDALE
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The staff is friendly , Chris waited me after 6 to pick up the car. The filter w...

The staff is friendly , Chris waited me after 6 to pick up the car. The filter was cleaned and the breaks rubber has been changed. So all good.

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Cindy, Honda City

Bosch Car Service Milperra

MILPERRA
star star star star star

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"Great communication. Excellent service and advice. Will use again."

Mark, Volkswagen Jetta

NRMA Car Servicing Campbelltown

CAMPBELLTOWN
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Work carried out was good. And as mention for complimentary car wash they said w...

Work carried out was good. And as mention for complimentary car wash they said we only do if we perform service.

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Jatinder, Honda Civic

* Minimum service amounts apply

Midas Campsie

CAMPSIE
star star star star star_border

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Job was A1 was also informed of other jobs that need repairs of which I will fol...

Job was A1 was also informed of other jobs that need repairs of which I will follow up with this Service.

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Les, Daewoo Lanos

Goodyear Autocare Mascot

MASCOT
star star star star star

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star star star star star_border

"Friendly reliable service. Log book service done in a reasonable time frame."

Rob, HOLDEN COMMODORE

* Minimum service amounts apply

Tyreright Alexandria

ALEXANDRIA
star star star star star_half

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star star star star star_border

Basic service took 2.5hrs Good service but the mechanics forced me into buying o...

Basic service took 2.5hrs Good service but the mechanics forced me into buying other services Would not let me leave the workshop forced me into buying tyres Safety in mind but would not accept my decision

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Dom, Peugeot 308

Jay Lee Motors Pty Ltd

ASHFIELD
star star star star star_half

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star star star star star

"Friendly, competent, and value for money. A very positive experience."

Kane, MINI Cooper S

A1 Mechanical & Smash Repairs

MARRICKVILLE
star star star star star_half

LATEST REVIEW

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star star star star star_border

"Work on the vehicle is not complete yet but so far all is good."

Jim, Suzuki Alto

Leichhardt Automotive

LEICHHARDT
star star star star star_half

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star star star star star

Convenient location close to city, with shopping centre nearby to spend time whe...

Convenient location close to city, with shopping centre nearby to spend time when waiting. Open Saturdays for those that don't have time during weekdays. Nice staff, great communication.

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Xiaofei, MITSUBISHI LANCER

King Street Autos

MARRICKVILLE
star star star star star

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star star star star star

Peter and his team were hands on, efficient and very communicative. He not only ...

Peter and his team were hands on, efficient and very communicative. He not only heeded to small request but ensured the job was completed on time. Will definitely recommend Kings Street auto and will surely get my next service done here.

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Rahul, Mazda 3

APR Mechanical

SMEATON GRANGE
star star star star star

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star star star star star

Very friendly and helpful... Awesome service, Mark was very accommodating and th...

Very friendly and helpful... Awesome service, Mark was very accommodating and the service was completed in 3 hour.

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Fernando, Mazda BT-50

JMP Motorworks

CARLTON
star star star star star

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star star star star star

"All good work done on time"

robin, Nissan Micra

* Minimum service amounts apply

Midas Bankstown

BANKSTOWN
star star star star_half star_border

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star star star star star

"Friendly staff and knowledgeable technicians."

Andy, Honda CR-V

Liverpool Autocare

LIVERPOOL
star star star star star

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star star star star star

"all good..yet expensive"

Aravinb, HONDA CR-V

Sydney Auto Care

KOGARAH
star star star star star

LATEST REVIEW

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star star star star star

I was glad to find this company. I will be taking my car there again in the futu...

I was glad to find this company. I will be taking my car there again in the future.

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Raechel, HYUNDAI TUCSON

Mega Auto Centre

GREENACRE
star star star star star

LATEST REVIEW

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star star star star star

The staff was friendly and courteous. They gave me a ride to and back to collect...

The staff was friendly and courteous. They gave me a ride to and back to collect my car.

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Gillian, NISSAN DUALIS

AA Automotive Services

CHIPPING NORTON
star star star star star

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star star star star star

"Very Helpful!!!"

Christian, Peugeot 207

EZY Service Centre

PENSHURST
star star star star star

LATEST REVIEW

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star star star star star

"Very good service, Very friendly. I will go back to him."

Jane, Toyota Corolla

No deposit & interest free

BOOK NOW, PAY LATER

Questions? Speak with a Service Advisor
1300 655 661