Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Top mechanics in Illawarra

NRMA Car Servicing Wollongong

WOLLONGONG CBD
star star star star star_half

LATEST REVIEW

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star star star star star

Quick, honest and efficient. No pushy sales tactics and they prioritised the lis...

Quick, honest and efficient. No pushy sales tactics and they prioritised the list of work needed on my car so I can spread it over the next few services.

Read more

Matt, Hyundai i30

NRMA Car Servicing Caringbah

TAREN POINT
star star star star star_half

LATEST REVIEW

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star star star star_border star_border

Too much mucking around And they didn’t wash the car which was supposed to be in...

Too much mucking around And they didn’t wash the car which was supposed to be included.

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Steve, Audi Q5

Ultra Tune Corrimal

CORRIMAL
star star star star star

LATEST REVIEW

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star star star star star

Great customer Service and very trustworthy mechanic. Provide the service as req...

Great customer Service and very trustworthy mechanic. Provide the service as requested.

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Paul, Ford Territory

Sutherland Shire Auto Centre

KIRRAWEE
star star star star star_half

LATEST REVIEW

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star star star star star_border

Was great, very quick, car is running very well.. The only negative I would say...

Was great, very quick, car is running very well.. The only negative I would say is that a part of their standard checks - says that the window washers would be checked - my drivers side window washer was not working, and still is not - doesn't seem to have been checked... otherwise its was great

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Chad, Holden Astra

2232 Automotive

KIRRAWEE
star star star star star_half

LATEST REVIEW

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star star star star star

"Awesome service and a nice bloke"

Rohan, Ford Falcon Ute

Midas Taren Point

CARINGBAH
star star star star star

LATEST REVIEW

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star star star star star_border

Anthony and the team at Midas Taren Point were professional and quickly fixed an...

Anthony and the team at Midas Taren Point were professional and quickly fixed an issue misdiagnosed by a "bush mechanic". They kept me up to date and informed of what needed to be done , thanks guys !

Read more

Alistair, Holden Colorado

Other mechanics in Illawarra

Crofty's Auto & Tyres

SOUTH NOWRA
star star star star star

LATEST REVIEW

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star star star star star

Helpful and polite staff.. reasonably priced.. the car is driving great.. thanks...

Helpful and polite staff.. reasonably priced.. the car is driving great.. thanks guys..

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Toni, Toyota Starlet

A1 Auto & Metal Recyclers Pty Ltd

BELLAMBI
star star star star star

LATEST REVIEW

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star star star star star

The guys at A1 are genuine and we're quick and efficient when fixing my car. Def...

The guys at A1 are genuine and we're quick and efficient when fixing my car. Definitely going there from now on. Cannot fault them

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Caitlin, Mitsubishi Mirage

Helensburgh Car Services

HELENSBURGH
star star star star star

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star star star star star

Helensburgh Car Services provided efficient and friendly service from start to f...

Helensburgh Car Services provided efficient and friendly service from start to finish.

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Leonie, Toyota Aurion

A & T Mechanical Repairs

KIRRAWEE
star star star star star

LATEST REVIEW

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star star star star star

Car loan was great. The service is amazing and thank you so very very much for e...

Car loan was great. The service is amazing and thank you so very very much for everything..

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Maryam, Peugeot 407

Illawarra Truck and Car Centre

FERNHILL
star star star star star

LATEST REVIEW

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star star star star star

Great Customer Service, something which is often lost with big businesses. Will...

Great Customer Service, something which is often lost with big businesses. Will definitely be back!

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Jasmine, Mitsubishi Lancer

Bridgestone Select Taren Point

TAREN POINT
star star star star star

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star star star star star

"Happy with the job done & very good customer service."

Rick, Suzuki Kizashi

Ultra Tune Ingleburn

INGLEBURN
star star star star star_half

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star star star star star

Fantastic mechanic, great team . Super friendly, honest and reliable. Will defin...

Fantastic mechanic, great team . Super friendly, honest and reliable. Will definitely be happy to go there again in a few months time. Thank you

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Greg, Hyundai Accent/Excel

Perfection Automotive

BEXLEY
star star star star star

LATEST REVIEW

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star star star star star

Peace of mind and car is running good... Not necessary the cheapest but worth a ...

Peace of mind and car is running good... Not necessary the cheapest but worth a little bit more money... I trust Alex

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Alex, Mazda 3

ABC Tyrepower & Mechanical

ROSEBERY
star star star star star

LATEST REVIEW

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star star star star star

Amazing customer service. Quick turn around. Exceptional prices. Very happy with...

Amazing customer service. Quick turn around. Exceptional prices. Very happy with the work they've done for me. Will definitely be back/would recommend.

Read more

Morgan, Toyota Yaris

Bricknell Radiators & Mechanical Repairs

PENSHURST
star star star star star

LATEST REVIEW

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star star star star star

This is the first time, I have had used their services and simpatico say, Ibrahi...

This is the first time, I have had used their services and simpatico say, Ibrahim and Nolly are extremely honest and dedicated towards their profession and will quote a genuine reasonable price for your car servicing. In these days, it’s really hard to get a very honest service from anywhere especially, while it is all about the car servicing. Thanks a lot guys for your services and advice, much appreciated.

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John, Toyota Corolla

Mastertouch Automotives

LEICHHARDT
star star star star star_half

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star star star star star_border

"A straight-forward service/experience."

SHASHA, Toyota Yaris

Service Central Auto

BOTANY
star star star star star

LATEST REVIEW

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star star star star star

Really good experience, performed everything within the time they said and very ...

Really good experience, performed everything within the time they said and very reasonably priced. Would recommend to anyone.

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Brendan, Ford Focus

All Care Tyre & Automotive

LEICHHARDT
star star star star star_half

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star star star star star

"Very friendly, professional. Will definitely return for my next service."

Thomas, Holden Barina

NRMA Car Servicing Padstow

PADSTOW
star star star star star_half

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star star star star star

The staff are very friendly and polite, and let you know if there are any other ...

The staff are very friendly and polite, and let you know if there are any other problems with your vehicle before they proceed to the repairs.

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Elizabeth, HONDA ODYSSEY

NRMA Car Servicing Shellharbour

OAK FLATS
star star star star star_half

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star star star star star_border

Very busy and clean workshop. Vehicle pick up time extended thru the day. No iss...

Very busy and clean workshop. Vehicle pick up time extended thru the day. No issues with service or service manager. Would recommend and us again.

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Neale, Ford Territory

Bridgestone Select Liverpool

LIVERPOOL
star star star star star_half

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star star star star star

Great service! The 6 months free roadside assistance with the price paid for the...

Great service! The 6 months free roadside assistance with the price paid for the service is definitely worth it!

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John, NISSAN DUALIS

JC Auto Group

BOTANY
star star star star star_half

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star star star star star_border

"Good experience, c u again."

Oliver, Volkswagen Tiguan

Grease Monkey Automotive

CONDELL PARK
star star star star star

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star star star star star

I have been warmly welcomed and very well look aftered. Thanks for Ali and his t...

I have been warmly welcomed and very well look aftered. Thanks for Ali and his team have provided outstanding services, I will definitely highly recommend to my friends to come for car service in future. Also appreciate for Super Auto's outstanding customer service, very patience to customer, explain in-details.

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Adela, Holden Barina

Cougar Automotive

OAK FLATS
star star star star star_half

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star star star star star_border

"Pleased, helpful"

Carl, Volkswagen Touareg

Tyrepower Campbelltown

CAMPBELLTOWN
star star star star star_half

LATEST REVIEW

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star star star star star

Good service, very fast car back by 2pm (830 am drop off) including required rep...

Good service, very fast car back by 2pm (830 am drop off) including required repairs.

Read more

Aaron, Mitsubishi Lancer

Midas Campbelltown

CAMPBELLTOWN
star star star star star_half

LATEST REVIEW

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star star star star star

Excellent service all dealings carried out in a professional manner. Everything ...

Excellent service all dealings carried out in a professional manner. Everything that we asked for had been carried out. I was informed on the progress every step of the way. Have no hesitation in recommending Midas.

Read more

Herman, Holden Cruze

NRMA Car Servicing Strathfield

STRATHFIELD SOUTH
star star star star star_border

LATEST REVIEW

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star star star star star

It wasn't service. There were some repairs. I dropped my car, they rang me and g...

It wasn't service. There were some repairs. I dropped my car, they rang me and gave me quote and they finished it the same day. Staff was friendly and explained stuff in a good way. Definitely going back. Highly recommend you all.

Read more

Muhammad Shoaib, HONDA CIVIC

Midas Haberfield

HABERFIELD
star star star star star

LATEST REVIEW

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star star star star star

"Excellent and honest service"

Daniel, Lexus IS

Auto-Spot Automotive Service Centre

MASCOT
star star star star star_border

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star star star star star

"Great friendly service - quick turnaround for a major logbook service."

Rifat, Toyota Corolla

Midas Rockdale

ROCKDALE
star star star star star_border

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star star star star star

"Everything explained in detail and great service."

Hui, Toyota Kluger

The Workshop Lugarno

LUGARNO
star star star star star_half

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star star star star star

Blake was extremely knowledgeable and explained each and every detail clearly, a...

Blake was extremely knowledgeable and explained each and every detail clearly, and what the implications of the problem would be if left alone. The issues i had with the car were all addressed, would definitely book there again and recommend to anyone. Great service.

Read more

Darren, Holden Astra

Midas Liverpool

LIVERPOOL
star star star star star_half

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star star star star star

"Very good service. A pleasure to deal with."

Geoffry, Ford Ranger

Bosch Car Service Milperra

MILPERRA
star star star star star

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star star star star star

"Great communication. Excellent service and advice. Will use again."

Mark, Volkswagen Jetta

Premier Car Repairs

MORTDALE
star star star star star

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star star star star star

The staff is friendly , Chris waited me after 6 to pick up the car. The filter w...

The staff is friendly , Chris waited me after 6 to pick up the car. The filter was cleaned and the breaks rubber has been changed. So all good.

Read more

Cindy, Honda City

Midas Campsie

CAMPSIE
star star star star star_border

LATEST REVIEW

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star star star star star

Job was A1 was also informed of other jobs that need repairs of which I will fol...

Job was A1 was also informed of other jobs that need repairs of which I will follow up with this Service.

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Les, Daewoo Lanos

NRMA Car Servicing Campbelltown

CAMPBELLTOWN
star star star star star_border

LATEST REVIEW

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star star star star_border star_border

Service is done perfectly. But car is not washed as i requested on booking. Diss...

Service is done perfectly. But car is not washed as i requested on booking. Dissapointed. But overall is ok.

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Ousamah, Honda Jazz

Jay Lee Motors Pty Ltd

ASHFIELD
star star star star star_half

LATEST REVIEW

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star star star star star

"Friendly, competent, and value for money. A very positive experience."

Kane, MINI Cooper S

Goodyear Autocare Mascot

MASCOT
star star star star star

LATEST REVIEW

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star star star star star_border

"Friendly reliable service. Log book service done in a reasonable time frame."

Rob, HOLDEN COMMODORE

PTA Automotive Mechanical Repairs

MOOREBANK
star star star star star

LATEST REVIEW

See all
star star star star star

Outstanding service, extremely knowledgeable technicians and complete profession...

Outstanding service, extremely knowledgeable technicians and complete professionals.

Read more

Julio, Honda Civic

A1 Mechanical & Smash Repairs

MARRICKVILLE
star star star star star_half

LATEST REVIEW

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star star star star star

Couldn't be happier. This workshop is one of a few mechanic shops that don't act...

Couldn't be happier. This workshop is one of a few mechanic shops that don't actually try and rip you off! Plus the lady who took care of my car was so lovely and efficient. Definitely going back :)

Read more

Bethany, Toyota Yaris

Leichhardt Automotive

LEICHHARDT
star star star star star_half

LATEST REVIEW

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star star star star star

Convenient location close to city, with shopping centre nearby to spend time whe...

Convenient location close to city, with shopping centre nearby to spend time when waiting. Open Saturdays for those that don't have time during weekdays. Nice staff, great communication.

Read more

Xiaofei, MITSUBISHI LANCER

Tyreright Alexandria

ALEXANDRIA
star star star star star_half

LATEST REVIEW

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star star star star star_border

Basic service took 2.5hrs Good service but the mechanics forced me into buying o...

Basic service took 2.5hrs Good service but the mechanics forced me into buying other services Would not let me leave the workshop forced me into buying tyres Safety in mind but would not accept my decision

Read more

Dom, Peugeot 308

King Street Autos

MARRICKVILLE
star star star star star

LATEST REVIEW

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star star star star star

Peter and his team were hands on, efficient and very communicative. He not only ...

Peter and his team were hands on, efficient and very communicative. He not only heeded to small request but ensured the job was completed on time. Will definitely recommend Kings Street auto and will surely get my next service done here.

Read more

Rahul, Mazda 3

APR Mechanical

SMEATON GRANGE
star star star star star

LATEST REVIEW

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star star star star star

Very friendly and helpful... Awesome service, Mark was very accommodating and th...

Very friendly and helpful... Awesome service, Mark was very accommodating and the service was completed in 3 hour.

Read more

Fernando, Mazda BT-50

Midas Bankstown

BANKSTOWN
star star star star_half star_border

LATEST REVIEW

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star star star star star

"Friendly staff and knowledgeable technicians."

Andy, Honda CR-V

Liverpool Autocare

LIVERPOOL
star star star star star

LATEST REVIEW

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star star star star star

"all good..yet expensive"

Aravinb, HONDA CR-V

Sydney Auto Care

KOGARAH
star star star star star

LATEST REVIEW

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star star star star star

I was glad to find this company. I will be taking my car there again in the futu...

I was glad to find this company. I will be taking my car there again in the future.

Read more

Raechel, HYUNDAI TUCSON

City European Automotive

ZETLAND
star star star star star

LATEST REVIEW

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star star star star star

They were fantastic. Very lovely and went the extra mile to make sure I had ever...

They were fantastic. Very lovely and went the extra mile to make sure I had everything I needed. Highly recommended.

Read more

Cameron, Audi A4 quattro

Mega Auto Centre

GREENACRE
star star star star star

LATEST REVIEW

See all
star star star star star

The staff was friendly and courteous. They gave me a ride to and back to collect...

The staff was friendly and courteous. They gave me a ride to and back to collect my car.

Read more

Gillian, NISSAN DUALIS

AA Automotive Services

CHIPPING NORTON
star star star star star

LATEST REVIEW

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star star star star star

"Very Helpful!!!"

Christian, Peugeot 207

JMP Motorworks

CARLTON
star star star star star

LATEST REVIEW

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star star star star star

"Really good guy, and kept me informed. Incredibly helpful and highly recommend."

Simon, Mazda MX-5

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