Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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Top Chery mechanics in Goulburn

Mechanika Motors

GOULBURN CBD
star star star star star

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star star star star star

After my initial apprehension, as I drove into a heavy vehicle repair area, I fo...

After my initial apprehension, as I drove into a heavy vehicle repair area, I found the Mechanika Motors experience very professional. I dropped my car off. I was taken to work immediately. My car was ready at the time I was advised. The staff were pleasant. The work was itemised and was matched to the work to be done in the Holden Service booklet. All in all a very pleasant experience.

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Ken, HOLDEN COMMODORE

The Car Doctor

BELCONNEN
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"Good, honest car service. Will come again."

Henry, Honda Jazz

NRMA Car Servicing Majura Park

CANBERRA INTERNATIONAL AIRPORT
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NRMA provide good customer service, pickup & dropoff and a detailed report for t...

NRMA provide good customer service, pickup & dropoff and a detailed report for the car that was also explained. The free car wash was a bonus.

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Bruce, Mitsubishi Lancer

Carco Exhaust & Automotive

BELCONNEN
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Work was done perfectly. Explained the issue correctly. Provides more related in...

Work was done perfectly. Explained the issue correctly. Provides more related info regarding the issue. Therefore, I could take proactive measurement.

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Imtiaz, Holden Astra

Ultra Tune Phillip

PHILLIP
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"Service was good. They got me in fast and gave a decent price."

Ryan, Nissan Pathfinder

NRMA Car Servicing Tuggeranong

GREENWAY
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Staff member laura was extremely helpful. And when I was sick she re-scheduled m...

Staff member laura was extremely helpful. And when I was sick she re-scheduled my appointment with NRMA. Thankyou for your good customer service.

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Kylie, Hyundai i30

Goodyear Autocare Fyshwick

FYSHWICK
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The workshop mechanics were transparent, didn't try to upsale anything and charg...

The workshop mechanics were transparent, didn't try to upsale anything and charged me what they had quoted. Also explained the service they had done upon picking up the car. Further, pickup-drop off service was awesome. Even though they provide service within 5km, my home was about 6.5 km away and didn't have any issues. I would definitely recommend to go there again.

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Parth, Toyota Kluger

Other Chery mechanics in Goulburn

Paul Whyte Automotive

GUNGAHLIN
star star star star star_half

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We were very happy with the service provided by Paul Whyte. Especially that we g...

We were very happy with the service provided by Paul Whyte. Especially that we got a courtesy call to let us know of further problems that needed to be fixed. With the go ahead given, it was completed within the same day, even though I said they didn't need to rush. However we weren't able to pick up he car until another day, and they were very accommodating with this. I would use them again and wouldn't hesitate to recommend them to others needing a mechanic. Thanks again guy!

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Naomi, Hyundai Getz

NRMA Car Servicing Shellharbour

OAK FLATS
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Online booking follow up was terrific - confirmed via mobile phone, sms and emai...

Online booking follow up was terrific - confirmed via mobile phone, sms and email. The service was as described with a few extra service surprises such as NRMA member discount plus a wash and inside vacuum - thank you! Customer service was friendly and efficient. Will definitely be booking in again for my next service.

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Alan, HONDA CR-V

Ultra Tune Belconnen

BELCONNEN
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Check in easy. Finished on time. Price not changed . What else do I need to say...

Check in easy. Finished on time. Price not changed . What else do I need to say to fill

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Ted, Volkswagen Passat

N & D Auto Services Pty Ltd

MITCHELL
star star star star star

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N & D Auto Services provided us with a very reasonable service at a good price. ...

N & D Auto Services provided us with a very reasonable service at a good price. They explained the work undertaken. We were satisfied and felt we received value for money. We'll be back!

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Tim, TOYOTA AVENSIS VERSO

Cougar Automotive

OAK FLATS
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"Excellent quick & reiable"

Adam, Hyundai Lantra/Elantra

ABS Molonglo

FYSHWICK
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Tony was very honest and straight forward with my service. Will recommend and us...

Tony was very honest and straight forward with my service. Will recommend and use his services next time. Cheers

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Alex, MITSUBISHI TRITON

Ultra Tune Tuggeranong

GREENWAY
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"Excellent"

prem, Honda Jazz

Crofty's Auto & Tyres

SOUTH NOWRA
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"Great job, I would recommend Crofty's."

Fergus, Kia Cerato

GenTech Automotive & Performance Centre

MITCHELL
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Gentech were professional and shorted my issue quickly even though the incorrect...

Gentech were professional and shorted my issue quickly even though the incorrect part was initially delivery for fitment.

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Andy, Ford Ranger

Ultra Tune Fyshwick

FYSHWICK
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"Great service"

Joel, Nissan Navara

Ultra Tune Ingleburn

INGLEBURN
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"Forester clutch replacement good job done"

Stuart, Subaru Forester

C & N Radiators and Mechanical

SUTHERLAND
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I found them to be trustworthy. When I picked up my car, the mechanic advised me...

I found them to be trustworthy. When I picked up my car, the mechanic advised me that there were no other issues with the car. The car was serviced in a timely manner. I found the staff to be very helpful.

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Louisa, SUBARU FORESTER

Penrith Tyres & Mechanical Repairs

JAMISONTOWN
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"Good communication, was dropped off at work, good prices. Will be back"

Steve, Honda Accord Euro

NRMA Car Servicing Liverpool

LIVERPOOL
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Nothing to complain about really, service was done quickly and professionally. A...

Nothing to complain about really, service was done quickly and professionally. Also got a car wash voucher since their in house arrangement wasn't available

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Sam, Mercedes-Benz C-Class

NRMA Car Servicing Penrith

PENRITH
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Easy to book, good discount, thorough check identified battery needed replacemen...

Easy to book, good discount, thorough check identified battery needed replacement.

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Scott, Mazda CX-9

NRMA Car Servicing Wollongong

WOLLONGONG CBD
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I would give a 5-star rating to Fixed Price Car Service , but 2 star for NRMA Mo...

I would give a 5-star rating to Fixed Price Car Service , but 2 star for NRMA Motor Serve Wollongong. Once I booked the fixed MotorServe at a special price online, I received a confirmation email and message. However, I was asked to change the confirmed dates from Monday to Thursday. The same fixed price $134 with a $75 of discount was confirmed including my initial selecting of free drop off and free car wash. However, when we delivered the car on Thursday, we were asked to pay the normal price $209. After negotiations, the discount price was accepted, however, neither free drop off nor free car wash was provided as confirmed.

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Sherri, Toyota RAV4

Bridgestone Select Liverpool

LIVERPOOL
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Overall was good. Staff Louise was friendly. Good and quick service. They told m...

Overall was good. Staff Louise was friendly. Good and quick service. They told me they have fixed the problem and I believe so but if any problem occurs in coming days, I will let you know as they might not have done their job properly. Thanks

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Ath, Ford Focus

Tyrepower Campbelltown

CAMPBELLTOWN
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Great service and honest. I changed the spark plugs just before it went in and t...

Great service and honest. I changed the spark plugs just before it went in and they told they were new so didn't change or charge for them. Only thing is they put their sticker on the back window without asking. It doesn't come off easy either.

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Garry, Holden Barina

Midas Campbelltown

CAMPBELLTOWN
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"Quick quote, friendly staff, quick service"

Nitesh, Toyota Camry

Ultra Tune Corrimal

CORRIMAL
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Great customer Service and very trustworthy mechanic. Provide the service as req...

Great customer Service and very trustworthy mechanic. Provide the service as requested.

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Paul, Ford Territory

Penrith Car Service

PENRITH
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Friendly service, no surprises in additional costs and car was ready within 3 ho...

Friendly service, no surprises in additional costs and car was ready within 3 hours. Would recommend

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Mathew, Nissan Tiida

Hyper Coatings and Automotive

JAMISONTOWN
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Iam extremely satisfied with the service provided by Hyper Coatings & Automotive...

Iam extremely satisfied with the service provided by Hyper Coatings & Automotive.

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Pedro, MAZDA 6

Team Wild Speed

WETHERILL PARK
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"So far very good car seems to run okay excellent service"

James, Ford Falcon

* Minimum service amounts apply

Midas Liverpool

LIVERPOOL
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Arrived on time and they were ready. They drove me to work. Several hours later ...

Arrived on time and they were ready. They drove me to work. Several hours later I received call that car was ready and they were coming to pick me up. Overall a good experience.

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Sinsook, Hyundai Getz

Midas Penrith

PENRITH
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Took too lgn to finish. Dropped the car at 8am and was told to come back at 5pm....

Took too lgn to finish. Dropped the car at 8am and was told to come back at 5pm. Not sure if everything was checked because car would not start when I picked up the car. They had to jump start the car. Anonymous.

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Mike, Mazda CX-5

NRMA Car Servicing Campbelltown

CAMPBELLTOWN
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Work carried out was good. And as mention for complimentary car wash they said w...

Work carried out was good. And as mention for complimentary car wash they said we only do if we perform service.

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Jatinder, Honda Civic

Tyreright Prestons

CARTWRIGHT
star star star star star_half

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I was happy with the service of my car and the customer service, to me I knew wh...

I was happy with the service of my car and the customer service, to me I knew what was wrong with my car! Which enabled me to get a quote over the phone, I was wrapped with the quote given to me considering I took my car to three mechanics prior to taking it to tyreright to have a look and they quoted me triple the amount tyreright people have quoted, so I'm very happy, and recommend tyre right in prestons NSW to everyone & anyone, thanks guys

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Sia, Hyundai Elantra

Production Automotive

JAMISONTOWN
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"Excellent service and friendly staff"

Dave, DODGE NITRO

APR Mechanical

SMEATON GRANGE
star star star star star

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star star star star star

will be booking again next time for further services have also referred to frien...

will be booking again next time for further services have also referred to friends and family.

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Alicia, MAZDA 2

Westend Auto Repairs

BATHURST
star star star star star_half

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"Excellent work , very happy & will be back"

Sally, Nissan Murano

Liverpool Autocare

LIVERPOOL
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"all good..yet expensive"

Aravinb, HONDA CR-V

Helensburgh Car Services

HELENSBURGH
star star star star star

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Helensburgh Car Services provided efficient and friendly service from start to f...

Helensburgh Car Services provided efficient and friendly service from start to finish.

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Leonie, Toyota Aurion

Cabramatta Auto Mechanical Repairs

CABRAMATTA
star star star star star_half

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The mechanics were prompt and efficient, and gave concise information /quoting o...

The mechanics were prompt and efficient, and gave concise information /quoting on what possible works may need to be done to the car.

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Jeremy, AUDI A3

Graeme Horner Automotive

BLAXLAND
star star star star star_border

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Basic service was done but extra expenses were inflated. Thankfully they called ...

Basic service was done but extra expenses were inflated. Thankfully they called before doing anything outside and I was able to tell them not to do it.

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Adam, HOLDEN BARINA

AutoStop Service Centre

NORTH WOLLONGONG
star star star star star

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The best tune up/car service I have ever had. They addressed all of our requirem...

The best tune up/car service I have ever had. They addressed all of our requirements. Would definitely recommend this autostop service centre.

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Janet, Nissan Navara

AA Automotive Services

CHIPPING NORTON
star star star star star

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"Very Helpful!!!"

Christian, Peugeot 207

Illawarra Truck and Car Centre

FERNHILL
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Great Customer Service, something which is often lost with big businesses. Will...

Great Customer Service, something which is often lost with big businesses. Will definitely be back!

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Jasmine, Mitsubishi Lancer

Tic Automotive Services

FAIRY MEADOW
star star star star star

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Appointment made quickly, friendly attitude from Daniel, obviously knowledgeable...

Appointment made quickly, friendly attitude from Daniel, obviously knowledgeable, car back in 5 hours. Would recommend to all to give them a go.

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John, Subaru Liberty

Quick Stop Automotives

PRESTONS
star star star star star

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star star star star star

"Honest & Great Service"

Tammy, Suzuki Swift

No deposit & interest free

BOOK NOW, PAY LATER

Questions? Speak with a Service Advisor
1300 655 661