Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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Best mechanics in Anabranch open Saturday

Bravo Race Engineering

MILDURA
star star star star star

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"Great job and advice from Tony. Car running great."

Graham, BMW 3 Series

Jai's Auto Garage

SALISBURY PLAIN
star star star star star_half

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"Good vibes, was honest and straightforward."

James, Subaru Impreza

ABS Ridgehaven

RIDGEHAVEN
star star star star star_half

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"Good service fast and attentive"

Hani, MAZDA 2

C.A.R. Mechanical

RIDGEHAVEN
star star star star star_border

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star star star star star_border

The overall customer service was fine but i was told i would be called when my ...

The overall customer service was fine but i was told i would be called when my car was ready to be picked up and i was not so after 3 hours i went back myself. For a minor service this is really too long. I should have been given an estimated wait time at least. This factor will affect my decision to use this business again.

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Katie, SUZUKI ALTO

ABS Salisbury

SALISBURY
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Peter is helpful and seems honest. Had my car serviced yesterday and the car was...

Peter is helpful and seems honest. Had my car serviced yesterday and the car wash is a nice addition.

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Holly, Mazda 3

No deposit & interest free

BOOK NOW, PAY LATER

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I found it easy to book online. Loved the fact that a free loan car was offered. Friendly reception staff that were happy to discuss the concerns with my car; being a woman this was a new and pleasant experience in the car industry. Thank you!

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First time user of Fixed Price Car Service, when I arrived at the mechanic's workshop I was greeted by the mechanic, I was told that he was informed of me being on a low income and he would not do any additional repairs without my approval via a phone call, i dropped my car off at 9 am and was informed it would be ready by 12 pm which it was. The service was exactly $125.00 no more, very honest mechanic and my car drives like new again. Will be definitely going back again for my front brakes which he said was all that was needed in addition to the minor service i had it booked in for in 3 weeks time after he performed the safety check on my car.

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Charles, Toyota Camry

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Basic service was fine, the did everything that needed to be completed. However ...

Basic service was fine, the did everything that needed to be completed. However gave me a huge list of things that needed to be fixed. Being a woman, I'm very sceptical of mechanics that could rip me off so I went to another mechanic I can trust in the mid north where I am from originally and they said half the stuff on the list didn't need to be fixed! They are fine at the basics but would not trust them with any big jobs on my car.

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Haylee, Holden Commodore

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Taryn, Ford Festiva

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Simple setting workshop. Booked for car service based on price. $125 was estimated But end up cost $450 (min). In my opinion, my breaks do not need grinding and replacing pad (yet). But it's typical of the business trying to scam more money I guessed. Why did I say that? because, they also suggest I replace my tires? where It still has another 40% or 5,000 Km worth of tread! Last time I had my car service my Mechanic does not even bring up the breaks work for next service.

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Chai, Mitsubishi 380

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Alec, Nissan Navara/Pick-up

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Maraya, Toyota RAV4

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Debbie, HONDA JAZZ

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Tamara, Holden Cruze

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Drew, Audi A5 Sportback

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John, Honda CR-V

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PAULA, Mitsubishi Lancer

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Catherine, HOLDEN COMMODORE

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Craig, TOYOTA RAV4

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Heather, Toyota Corolla

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Graeme, Toyota RAV4

BTE Tony Fickling

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Tony was great turned up on time and was fast and efficient and clean, we booked...

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Cheryl, Holden Commodore

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Price was amazing. They went above and beyond to help me with a problem with my ...

Price was amazing. They went above and beyond to help me with a problem with my air conditioner and didn't charge any extra. True old fashioned service and courtesy. Won't be going anywhere else anymore.

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Karen, Kia Rio

King Bear Auto

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"Work finished promptly and professionally."

Gayle, Hyundai Accent/Excel

Charge Less Autos

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They where friendly helpful didn't do anything without asking. Will go back for ...

They where friendly helpful didn't do anything without asking. Will go back for sure. Highly recommended

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Catherine, Mitsubishi ASX

Autolube

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Hutchins MobilTech

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"Paul was very helpful and the car service was great! Highly recommended."

Monica, VOLKSWAGEN TIGUAN

Car Club Mobile Mechanic

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A guy (Michael) turned up on time, fixed and serviced the car, cheerful and happ...

A guy (Michael) turned up on time, fixed and serviced the car, cheerful and happy, and more than welcome to come again.

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David, HONDA JAZZ

Book trusted and local mechanics with AutoGuru.

Looking to get your car serviced on a Saturday? AutoGuru has mechanics open on a Saturday. You can compare and book these mechanics online... too easy! We allow you to pay upfront via credit card, via PayPal, interest-free with ZipPay or to pay on pickup.

So we can provide you with accurate quotes, let us know your details and we'll populate competitive quotes from mechanics who are open on a Saturday in your area. You can then book and pay online. All you have to do is turn up on the day you nominated then its happy days!

If you're having trouble getting your car service during the week, these mechanics are also open on Saturdays! We've got great, local mechanics ready to help and make your life easier. Just call us on 1300 655 661 and one of our friendly team members will help you book your car service!

Questions? Speak with a Service Advisor
1300 655 661