Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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Clancy Automotive Dubbo

DUBBO CBD
star star star star star

LATEST REVIEW

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star star star star star

Easy and professional, Brendan looked after me perfectly and couldn't do enough ...

Easy and professional, Brendan looked after me perfectly and couldn't do enough for me. Will definitely be back for my next service, car is running great.

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Beau, HONDA ACCORD

Tyreright Dubbo

DUBBO CBD
star star star star star_half

LATEST REVIEW

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star star star star star

They were very thorough with the checks, better than most other places I have ta...

They were very thorough with the checks, better than most other places I have taken my vehicle to. Will definitely use them in the future. The mechanic was clear in his explanations which was helpful

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Rod, Honda Jazz

RPM Dubbo

DUBBO CBD
star star star star star_half

LATEST REVIEW

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star star star star star

"Fast convenient and cheap price will be returning later"

Amelia, Holden Commodore

A1 Mechanical & Exhaust

ORANGE
star star star star star_half

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star star star star star

The mechanic was helpful, efficient and very friendly. He not only made the exp...

The mechanic was helpful, efficient and very friendly. He not only made the experience painless but also outmatched my expectations.

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Fabienne, Toyota Camry

Westend Auto Repairs

BATHURST
star star star star star_half

LATEST REVIEW

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star star star star star

"Excellent work , very happy & will be back"

Sally, Nissan Murano

No deposit & interest free

BOOK NOW, PAY LATER

Other mechanics in Central West

Zack's Automotive

MUSWELLBROOK
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Very detailed and professional car servicing by Zac's and great value for mony t...

Very detailed and professional car servicing by Zac's and great value for mony too

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Colleen, Honda Accord Euro

Singleton Auto Electrical Service

SINGLETON
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Car was done as asked and priced very competatively. Would have been nice for a ...

Car was done as asked and priced very competatively. Would have been nice for a wash and vacuum too though. Otherwise a good job.

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Mark, Holden Captiva

Springwood Tyre Service

VALLEY HEIGHTS
star star star star star

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It was very simple and straightforward. I intend to use them more often in the f...

It was very simple and straightforward. I intend to use them more often in the future and will get a better feel for the quality of service they provide.

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Tarun, HONDA ACCORD

Express Lube Cessnock

CESSNOCK
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"Great service we will be a return customer"

Kim, Hyundai i30

Gunnedah Diesel Service

GUNNEDAH
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"Brilliant, quick and did a great job"

Josh, Chrysler 300

Graeme Horner Automotive

BLAXLAND
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Great service from Graeme and team. Honest, trustworthy and responsive. As a sin...

Great service from Graeme and team. Honest, trustworthy and responsive. As a single female going to a new garage I felt looked after.

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Kate, Mitsubishi Express Van

DC Automotive Pty Ltd

MULGRAVE
star star star star_half star_border

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I'd like to personally thank the whole team from DC Automotive Pty Ltd! Firstly,...

I'd like to personally thank the whole team from DC Automotive Pty Ltd! Firstly, I was welcomed into the office by Dave and he knew exactly who I was (I had an early 8am booking). We had a good old chat about the car and if there was a possibility of other work needing to be done to it he would let me know. I got a lift home from one of the mechanics - very handy considering I was about 5k from home. The service was for a MY 12.5 VW Passat Diesel Wagon and it needed a new timing belt - a big job! A quick phone call later in the afternoon confirmed the price. They were on the mark as quoted and even changed another belt but didn't charge me labor for it which was really nice of them. I was offered to be picked up from my house and taken back to my car - how good is that? I planned to get a taxi, so the pick up was extremely handy and I had a nice chat on the way there.Dave showed me all of the parts that were replaced and talked me through it which was very handy. All in all the car was given the thumbs up by Dave and nothing else could be found. He gave me some handy advice which I will keep in mind for the future. If you are looking for an honest, reliable, friendly and professional mechanic - Dave and the team are for you. Owning a European car is always a worry, but not any longer. I am really looking forward to my next service and would definitely recommend DC Automotive Pty Ltd.

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William, Volkswagen Passat

Euro Prestige

VINEYARD
star star star star star

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The total care and careful attention to getting my car going even better was suc...

The total care and careful attention to getting my car going even better was such a grateful relief.

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Rhonda, Mercedes-Benz 200-230

Penrith Car Service

PENRITH
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"Impressed with the service, workshop cleanliness and price, I'll be back"

Darren, Holden Colorado

NRMA Car Servicing Penrith

PENRITH
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This was the first logbook service we had which has not been carried out by the ...

This was the first logbook service we had which has not been carried out by the dealer. And from our experiences yesterday we will be get all future services done by NRMA MotorServe.

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Jennifer, NISSAN DUALIS

Penrith Tyres & Mechanical Repairs

JAMISONTOWN
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Always on point with their competitive prices of their services, and my car is a...

Always on point with their competitive prices of their services, and my car is always well looked after there.

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Daniel, Mitsubishi Lancer

Midas Penrith

PENRITH
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"Happy with my service at Midas Penrith, will be happy to continue using them."

Annette, Mazda BT-50

Production Automotive

JAMISONTOWN
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"Great service at the right price."

Dave, FORD FOCUS

Hyper Coatings and Automotive

JAMISONTOWN
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I liked how i received a text message the day before for a reminder of appointme...

I liked how i received a text message the day before for a reminder of appointment the following morning. Good customer service. Called me when car was ready for pick up.

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Kaye, Ford Territory

Cilia's Automotive Solution

SAINT MARYS
star star star star star_half

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"Excellent customer service and nice job with the logbook service."

Denis, Holden Captiva

* Minimum service amounts apply

Zoom Automotive

RIVERSTONE
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"I was happy that the price they quoted was the final price, no surprises."

Robin, Volvo XC90

Target Automotive

RIVERSTONE
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"Friendly staff and great service."

Tin, Toyota RAV4

Rays Automobiles

SHALVEY
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"Very good service done on time."

Rohit, Volkswagen Passat

Cant's Motor Repairs

MAITLAND
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"Excellent "

Wayne, HOLDEN COMMODORE

NRMA Car Servicing Rouse Hill

ROUSE HILL
star star star star star_border

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Very good. Bus dropped me off and picked me up from work. Complimentary car wash...

Very good. Bus dropped me off and picked me up from work. Complimentary car wash and vacuum. Bit of confusion when arrived as computer system fixed price use and NRMA use aren't quite compatible so quote hadn't completely come across. Overall great value for money and close to work and they have free drop off and pick up with 5 km.

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Alison, Holden Cruze

Midas Rouse Hill

ROUSE HILL
star star star star star_half

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The service at Midas Rouse Hill was excellent, it was personalised to my require...

The service at Midas Rouse Hill was excellent, it was personalised to my requirements and the feedback after service was great. Totally recommend this workshop.

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Lisa, Holden Commodore

Beacon Motors

LORN
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"Was nice and quick. Would recommend"

Chad, Nissan Navara/Pick-up

Smart Torque Automotive

MAITLAND
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"Good service"

Robert, Mitsubishi Triton

TopAutomotive

KINGS PARK
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"Very good and honest mevchanic highly recommended"

Ramy, Citroen C5 II

The Service Centre East Maitland

EAST MAITLAND
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Good advice after the service was complete. made good suggestions on other work ...

Good advice after the service was complete. made good suggestions on other work that may be required. Nice people.

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Ryan, Mazda CX-5

S Tech Automotive & Tyres

BLACKTOWN
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The mechanic was very friendly and extremely thorough with the service and check...

The mechanic was very friendly and extremely thorough with the service and checks conducted. The price was very affordable and I would highly reccommend him to all.

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Rach, Nissan Navara/Pick-up

Midas Blacktown

BLACKTOWN
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"Professional and very friendly team. All the best."

Raymon, Volkswagen Golf

Marjan Automotives

CASTLE HILL
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"Excellent! Keep up the good work, guys."

Anne, Mazda 3

Buddy's Motor Mechanic

ARNDELL PARK
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Happy with routine car servicing; also gave valuable advice about how to go abou...

Happy with routine car servicing; also gave valuable advice about how to go about a potential issue I already know about.

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Christian, TOYOTA COROLLA

Tassell Automotive

CASTLE HILL
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Reasonable price, not ripped off, friendly service. Aaaaaaaaaasaaaaaaaaaaaaa plu...

Reasonable price, not ripped off, friendly service. Aaaaaaaaaasaaaaaaaaaaaaa plus!

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Hihong, TOYOTA YARIS

Kariong Automotive

KARIONG
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"Helpful and communicative, great service from Kariong Automotive"

Ash, Mazda 3

NRMA Car Servicing Seven Hills

SEVEN HILLS
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Holden Cruze service completed on time. Loved that the a car was washed & vacuum...

Holden Cruze service completed on time. Loved that the a car was washed & vacuumed. Great work & will be returning. Thanks again, F. Villacorta Ramos

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Florence, HOLDEN CRUZE

All Tyres & Mechanical

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"Good service"

Carlos, Honda CR-V

Complete Car Care

SEVEN HILLS
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"Excellent service"

Robin, Mazda 3

Tyreright Tamworth

TAMINDA
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They were professional. Took time to explain what was needed and their prices we...

They were professional. Took time to explain what was needed and their prices were far cheaper than the local car dealer for the same work quoted. I can highly recommend them and will use them again for scheduled servicing of my car.

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James, Holden Barina/Barina Classic

Express Lube West Gosford

WEST GOSFORD
star star star star star_half

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"Very Friendly, great communication, will definitely refer and use again."

Pauline, Ssangyong Korando

Nationwide Auto Service Centre West Gosford

WEST GOSFORD
star star star star star

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star star star star star

As per usual an efficient service, done within the allocated time so I didn't ha...

As per usual an efficient service, done within the allocated time so I didn't have to lose a day's work, no hidden costs and extra items that the major dealers always seem to recommend adding to your costs.

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Paul, MAZDA BT50

D & A Mobile Mechanic

airport_shuttle Mobile Mechanic

star star star star star

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"Convenient at home service"

James, TOYOTA KLUGER

Book trusted and local mechanics with AutoGuru.

Need a Home Rule mechanic for your car service? Use AutoGuru to compare the best mechanics and workshops in your area of Central West. Simply find the mechanic you want to use, confirm the price upfront, and book.

We combine results for the best mechanics in your local Home Rule area, based on the same scheduled service tasks for your vehicle make and model. All you have to do is compare the price of parts and labour, the mechanic’s location in Central West and book. No hidden costs, and quality service from top rated mechanics in your area.

You’ll find trusted Home Rule mechanics fast at AutoGuru. Whether you need a logbook service, a tune up, a wheel alignment or a repair, we have the mechanic that can work on your make and model of car for a fixed, upfront price.

Do you lead a busy lifestyle? Whether it be kids, work, activities or sport it seems our lives as getting busier and busier. Easily and conveniently keep on top of your car maintenance and repairs with a mobile mechanic in Home Rule.

Find trusted mechanics that are open on Saturday. Whatever your budget is - we've teamed up with ZipPay to offer you flexible, interest free payments. Don't let life get in the way of your car. book your car service or repair now!

Questions? Speak with a Service Advisor
1300 655 661