Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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RPM Dubbo

DUBBO CBD
star star star star star_half

LATEST REVIEW

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star star star star star_border

Polite friendly service. Vehicle runs like a dream and was a good and thorough s...

Polite friendly service. Vehicle runs like a dream and was a good and thorough service. Robertson's could open a little earlier for people who have to get to work.

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Alan, Isuzu D-Max

Tyreright Dubbo

DUBBO CBD
star star star star star_half

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star star star star star_border

"TImely and well priced"

Ashwin, Holden Barina

Clancy Automotive Dubbo

DUBBO CBD
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"Good service,high standard."

Ray, MITSUBISHI OUTLANDER

A1 Mechanical & Exhaust

ORANGE
star star star star star_half

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star star star star star

The mechanic was helpful, efficient and very friendly. He not only made the exp...

The mechanic was helpful, efficient and very friendly. He not only made the experience painless but also outmatched my expectations.

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Fabienne, Toyota Camry

No deposit & interest free

BOOK NOW, PAY LATER

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Westend Auto Repairs

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"Excellent work , very happy & will be back"

Sally, Nissan Murano

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Super easy, friendly, call you if theres extras great service and price all roun...

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Simmone, Holden Commodore

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"Brilliant, quick and did a great job"

Josh, Chrysler 300

Mechanika Motors

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"Car is running great, very pleased with the service! Would recommend"

Louise, Mitsubishi ASX

Paul Whyte Automotive

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Booking in was easy and efficient, the car is running very well, and it was note...

Booking in was easy and efficient, the car is running very well, and it was noted that I need to replace my tyres in a couple of months. Service at Paul Whyte Automotive was friendly. Would definitely go back.

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Jane, SUBARU LIBERTY

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Good solid service. No problems, called before doing brake pads. Friendly staff....

Good solid service. No problems, called before doing brake pads. Friendly staff. Way better value than dealer by about 30%.

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Andrew, Hyundai ix35

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"Very happy with Greg's work. Good bloke."

Tiffany, Toyota Corolla

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Great Service, a real workshop! Well done David and Team - definitely recommend...

Great Service, a real workshop! Well done David and Team - definitely recommend.

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AJ, Toyota Landcruiser

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I was extremely happy with the service received at Zack's Automotive. Zack the o...

I was extremely happy with the service received at Zack's Automotive. Zack the owner is a hands-on guy and talks you through the process and makes sure you are completely satisfied with what he's offering. I couldn't recommend he and his friendly team more highly!

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Michelle, NISSAN X-TRAIL

Springwood Tyre Service

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Took longer than expected but lovely mechanics! Always do their best with prices...

Took longer than expected but lovely mechanics! Always do their best with prices and their work is always tops!

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Ashley, Daewoo Kalos

GenTech Automotive & Performance Centre

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Quick and cheap - no hassle and flexible with pick up time. Did a great job repl...

Quick and cheap - no hassle and flexible with pick up time. Did a great job replacing my windscreen, throwing in free wiper blades. Would recommend.

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Caitlin, Toyota Yaris

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"Car returned promptly - All works performed as indicated. Friendly staff."

Van, Mazda 2

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Great service from Graeme and team. Honest, trustworthy and responsive. As a sin...

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Kate, Mitsubishi Express Van

Ultra Tune Phillip

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Generally ok, but the business opened late (after 8 am) when our car was scheduled to be dropped off at 8 am. The staff did not look professional (lack of uniform appearance and neat clothing). They also did not check one item (brakes) that I requested they check at the commencement of the service.

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Paul, Dodge Journey

NRMA Car Servicing Majura Park

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The service was fine, the only issue was that when I called up to book I asked a...

The service was fine, the only issue was that when I called up to book I asked about the drop-off service and was told that it only went to a limited number of spots, and not to Barton where I work (the drop-off service was my key reason for choosing NRMA). This was inconvenient as I had to take the shuttle back to near my house and ride my bike to work; luckily a colleague offered to drive me back to Majura Park. The frustrating thing was meeting a colleague at Majura Park NRMA who told me that she had caught the drop-off shuttle from Barton to Majura Park that afternoon. Poor staff communication had some unsatisfactory outcomes for me, as it turns out the shuttle does go to Barton, but the staff member I spoke to obviously was not aware of this fact.

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Maxine, Honda Civic

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"Fantastic to deal with. Very professional and fast"

Pat, Nissan X-Trail

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Generally pleased with service. A little disappointed that they did not wash the...

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Gary, Isuzu Rodeo/D-Max

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"Great service and a great price thanks guys. Will use again"

Edward, Toyota Camry

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Dave, DODGE NITRO

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Joel, Nissan Navara

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"Very knowledgeable and well priced. Will go back."

Dave, Holden Commodore

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"Good year guys were amazing"

Pushpesh, Audi Q7

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"Job was done and as quoted"

Blair, Holden Commodore

5A Mechanical Repair

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I was very happy with the overall customer service provided by 5A. They rung me ...

I was very happy with the overall customer service provided by 5A. They rung me up about two hours after I left the vehicle to explain what needed to be done and the associated costs and it was very reasonable compared to the competitors around. The mechanics once again advised me of what needed to be done at my next service when I went to pick up the vehicle.

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Rahul, Volkswagen Passat

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"Excellent"

prem, Honda Jazz

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Fine, however was charged extra for the part that I didn't know needed replacing...

Fine, however was charged extra for the part that I didn't know needed replacing. It seemed necessary though, so was ok with it. This part of extra charge, on top of the fixed price.

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Anya, MAZDA 6

Cilia's Automotive Solution

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Customer service was great,quick and would definitely recommend this business to...

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David, HOLDEN BERLINA

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Rhonda, Mercedes-Benz 200-230

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Rohit, Volkswagen Passat

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Very friendly staff, log book service completed without any issues. Would recomm...

Very friendly staff, log book service completed without any issues. Would recommend and use again.

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Liz, Jeep Grand Cherokee

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Tin, Toyota RAV4

* Minimum service amounts apply

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Jason at Zoom Automotive was very helpful and was very thorough in making sure t...

Jason at Zoom Automotive was very helpful and was very thorough in making sure that his work was done right. 5 stars ⭐️

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Nathan, Volkswagen Polo

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"Very happy with the service they provide."

Glenda, Kia Rio

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Car was done as asked and priced very competatively. Would have been nice for a ...

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Mark, Holden Captiva

Midas Rouse Hill

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Excellent service. Reasonable price. Even gave me half price for the roadworthy...

Excellent service. Reasonable price. Even gave me half price for the roadworthy test with a drop off and pick up when ready. Also received free movie tickets. No complaints, will definitely use again. 5 stars

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Graham, Toyota Camry

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Excellent service. Courtesy car provided. Car thoroughly cleaned up. Major item...

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Mori, Toyota Prius

TopAutomotive

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"Very good and honest mevchanic highly recommended"

Ramy, Citroen C5 II

APR Mechanical

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will be booking again next time for further services have also referred to frien...

will be booking again next time for further services have also referred to friends and family.

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Alicia, MAZDA 2

Buddy's Motor Mechanic

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Happy with routine car servicing; also gave valuable advice about how to go abou...

Happy with routine car servicing; also gave valuable advice about how to go about a potential issue I already know about.

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Christian, TOYOTA COROLLA

S Tech Automotive & Tyres

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"Best at blacktown to be honest.."

Juel, Subaru Impreza

Midas Blacktown

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Staff were very helpful and upfront with cost and service. Manager was kind enou...

Staff were very helpful and upfront with cost and service. Manager was kind enough to drop me and pick me up from the station.

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Chaminda, SUBARU XV

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Questions? Speak with a Service Advisor
1300 655 661