Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

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Top Austin mechanics in Central West

A1 Mechanical & Exhaust

ORANGE
star star star star star_half

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star star star star star

Great customer service, friendly helpful guys. Fantastic price. I will definitel...

Great customer service, friendly helpful guys. Fantastic price. I will definitely be going back in the future.

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Suzie, Holden Barina/Barina Classic

Westend Auto Repairs

BATHURST
star star star star star_half

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star star star star star

"Excellent work , very happy & will be back"

Sally, Nissan Murano

RPM Dubbo

DUBBO CBD
star star star star star_half

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star star star star star

"Fast convenient and cheap price will be returning later"

Amelia, Holden Commodore

Tyreright Dubbo

DUBBO CBD
star star star star star_half

LATEST REVIEW

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star star star star star

They were very thorough with the checks, better than most other places I have ta...

They were very thorough with the checks, better than most other places I have taken my vehicle to. Will definitely use them in the future. The mechanic was clear in his explanations which was helpful

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Rod, Honda Jazz

Gunnedah Diesel Service

GUNNEDAH
star star star star star

LATEST REVIEW

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star star star star star

"Brilliant, quick and did a great job"

Josh, Chrysler 300

Other Austin mechanics in Central West

Ultra Tune Ingleburn

INGLEBURN
star star star star star_half

LATEST REVIEW

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star star star star star

Ultra tune at Ingleburn was fantastic. He told extra issue and fix it for a good...

Ultra tune at Ingleburn was fantastic. He told extra issue and fix it for a good price. The owner is friendly and excellent service. My car running like a champion. Thank you Sam (ultra tune Ingleburn) all blessing

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Kris, Holden Astra

NRMA Car Servicing Parramatta

NORTH PARRAMATTA
star star star star star_half

LATEST REVIEW

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star star star star star

Very helpful , liaised re. costs, made recommendations for tyres. Please pass on...

Very helpful , liaised re. costs, made recommendations for tyres. Please pass on a thank you to the liaison officer, Peter McLaughlin.

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Peter, MAZDA Mazda3

NRMA Car Servicing Hornsby

HORNSBY
star star star star star_half

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star star star star star_border

"Friendly and good advice given."

NICOLE, Hyundai i30

Auto Assist

WETHERILL PARK
star star star star star_half

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star star star star star

"Good service and well priced"

Hans, Renault Latitude

NRMA Car Servicing Gosford

GOSFORD
star star star star star

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star star star star star

I'd recently serviced my Merc B200 at NRMA Servicing, Gosford and am absolutely ...

I'd recently serviced my Merc B200 at NRMA Servicing, Gosford and am absolutely satisfied with their service.There were many quotes to compare and choose from and it's an easy booking through AutoGuru. The service was satisfactory with the clear explanation of services done. Air condition Re-gas was also done along with a complimentary car wash and vacuum. I'd definitely use their service again. Cheers!

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Sathishkumar, Mercedes-Benz B-Class

NRMA Car Servicing Seven Hills

SEVEN HILLS
star star star star star_border

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star star star star_border star_border

The service was OK except that the electronic settings needed to be reset after ...

The service was OK except that the electronic settings needed to be reset after the service.

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Deb, Volkswagen Golf

Cilia's Automotive Solution

SAINT MARYS
star star star star star_half

LATEST REVIEW

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star star star star star

Customer service was great,quick and would definitely recommend this business to...

Customer service was great,quick and would definitely recommend this business to everyone

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Rob, Toyota Tarago

Marjan Automotives

CASTLE HILL
star star star star star_half

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star star star star star_border

Only thing I paid $289 for scheduled service and additional $400 for additional ...

Only thing I paid $289 for scheduled service and additional $400 for additional repairs. I am not sure that additional amount of $400 is reasonable. It would be good to get some comparisons.

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Myooran, Toyota Camry

Midas Rouse Hill

ROUSE HILL
star star star star star_half

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star star star star star

I got a bit worried to see the shop was empty at the start in comparison to othe...

I got a bit worried to see the shop was empty at the start in comparison to other mechanics around the area. I had to ask the questions, if they have serviced an Audi Q5 Diesel before for 30,000 service. Although it's not a major service, I was quiet happy with the outcome.

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Alex, Audi Q5

NRMA Car Servicing Liverpool

LIVERPOOL
star star star star star_border

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star star star star star_border

When I arrived to check in my car the service guy had no record of my booking. A...

When I arrived to check in my car the service guy had no record of my booking. After searching through the system he eventually found me five minutes later. So wasn't officially booked in for the day, but he said he can fit me in anyway but the car would not be ready until later on that afternoon. I gave the guy my mobile number to text me when the car was ready for me. Never received any call, I just turned up at about 4 pm that afternoon and collected the car it was parked outside as they do when cars are ready for collection. As far as the service goes everything seems OK.

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Chris, VOLKSWAGEN GOLF

NRMA Car Servicing Penrith

PENRITH
star star star star star_half

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star star star star star_border

I got my front brake pads and rotors replaced and a suspension bushes inspection...

I got my front brake pads and rotors replaced and a suspension bushes inspection. My experience was very good and the prices I got were decent. The front desk assistant Gary was very helpful. Only one minor flaw is that I'm still waiting on my invoice to be emailed to me.

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Kimberley, Holden Barina

C & M Vas Automotive

NORTHMEAD
star star star star star_half

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star star star star star

"Was a top Mechanic gave me some great advice. Found my forever mechanic :)"

SEAN, Toyota Hilux

NRMA Car Servicing Rouse Hill

ROUSE HILL
star star star star star_border

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star star star star star

Very good. Bus dropped me off and picked me up from work. Complimentary car wash...

Very good. Bus dropped me off and picked me up from work. Complimentary car wash and vacuum. Bit of confusion when arrived as computer system fixed price use and NRMA use aren't quite compatible so quote hadn't completely come across. Overall great value for money and close to work and they have free drop off and pick up with 5 km.

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Alison, Holden Cruze

Complete Car Care

SEVEN HILLS
star star star star star_half

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star star star star star

Very glad to know the professional place for mitsubishi, had a good experience t...

Very glad to know the professional place for mitsubishi, had a good experience there with a good price. Will go back for next service.

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Su, Mitsubishi ASX

Pro Car Auto

NORTH PARRAMATTA
star star star star star_half

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star star star star star

"Excellent price, very friendly staff, service done very professionally."

frank, Mitsubishi ASX

Midas Campbelltown

CAMPBELLTOWN
star star star star star_half

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star star star star star

Really happy with my service, the service guys were really friendly and explaine...

Really happy with my service, the service guys were really friendly and explained everything really clearly to me. They answered all of my questions and called me mid service to get authorization on some replacement parts. Great price, and easy booking. Will 100% go back!

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Kelsie, Mitsubishi Outlander

All Tyres & Mechanical

SEVEN HILLS
star star star star star_half

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star star star star star

"Great work and very nice people"

Jayhaan, Toyota Hilux

Express Lube Tuggerah

TUGGERAH
star star star star star_half

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star star star star star

I dropped the car off and was driven back to my house. Good service. They were v...

I dropped the car off and was driven back to my house. Good service. They were very good on explaining the problem with my brakes. I will go back there. Thank you

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Judy, Hyundai i30

S Tech Automotive & Tyres

BLACKTOWN
star star star star star_half

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star star star star star

"Great service, quick and good prices"

Michael, Mitsubishi 380

Penrith Car Service

PENRITH
star star star star star_half

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star star star star star

"Impressed with the service, workshop cleanliness and price, I'll be back"

Darren, Holden Colorado

Express Lube West Gosford

WEST GOSFORD
star star star star star_half

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star star star star star

I was welcomed by the Receptionist, filled out some paper work, waited less than...

I was welcomed by the Receptionist, filled out some paper work, waited less than 5 minutes in a well set out waiting room (internet, lounges, tv, coffee machine), when a driver asked for me, to drive me home so I could do a few things while I waited for my car to be repaired. My driver was very polite engaging me in conversation all the way home. Later (at home), I was contacted by a mechanic saying I needed extra parts, with a full explanation as to why they were required. After a short discussion, the process went ahead without a hitch. Allocated time for repairs was 1 - 2 hours, after which I was contacted by the mechanic, who was waiting outside my home for the return pickup journey. Again I was engaged in conversation, and it was no time before I was dropped off at the workshop, where my car was waiting, made a quick payment after being told what the mechanics did to the car, preparing me for the next service for allotted work to be performed. I jumped in the car and drove home. A worry free 150000km service for my very reliable 2011 Outlander.

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George, Mitsubishi Outlander

Team Wild Speed

WETHERILL PARK
star star star star star_half

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star star star star star

Great service and car was ready in less than an hour..would definitely recommend...

Great service and car was ready in less than an hour..would definitely recommend and use this company again

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Kerry, Mitsubishi Colt

Tyreright Tuggerah

TUGGERAH
star star star star star

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star star star star star

Had my log book service done, brake pads and discs machined all round. Friendly...

Had my log book service done, brake pads and discs machined all round. Friendly service, good communication and the job done in time for me to pick up at the time I had requested. Great price aswell, thanks guys.

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Steve, Toyota Kluger

Midas Penrith

PENRITH
star star star star star

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star star star star star

"Really great service and very knowledgeable. Very happy"

Caroline, Ford Territory

NRMA Car Servicing Campbelltown

CAMPBELLTOWN
star star star star star_border

LATEST REVIEW

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star star star star_border star_border

Service is done perfectly. But car is not washed as i requested on booking. Diss...

Service is done perfectly. But car is not washed as i requested on booking. Dissapointed. But overall is ok.

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Ousamah, Honda Jazz

Rays Automobiles

SHALVEY
star star star star star

LATEST REVIEW

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star star star star star

Very helpful people there. Gave the useful advice and drop off service is conven...

Very helpful people there. Gave the useful advice and drop off service is convenient.

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Sigang, MITSUBISHI TRITON

Tyreright Prestons

CARTWRIGHT
star star star star star_half

LATEST REVIEW

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star star star star star

Great customer service. Quick to fix additional areas that needed servicing on t...

Great customer service. Quick to fix additional areas that needed servicing on top of what was requested.

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Patrick, Mercedes-Benz CLC-Class

Bob Adamson Automotive Pty Ltd

SOUTH WINDSOR
star star star star star

LATEST REVIEW

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star star star star star

"Great bunch of guys, easy to deal with, know their stuff. Service with a smile."

Wayne, VOLKSWAGEN GOLF

SBR Automotive Repairs

TUGGERAH
star star star star star

LATEST REVIEW

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star star star star star

"Found everyone very nice courteous and was extremely Happy with the service"

Jean, Toyota Camry

Pacific Auto Centre

THORNLEIGH
star star star star star_half

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star star star star star

Great communication and super smooth transaction. Could. It have been better. Lo...

Great communication and super smooth transaction. Could. It have been better. Loved it!

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James, Suzuki Grand Vitara

Tyreright Tamworth

TAMINDA
star star star star star_half

LATEST REVIEW

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star star star star star

Very helpful, quick happy to drop you off and pick you up after te service compl...

Very helpful, quick happy to drop you off and pick you up after te service completed

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Catherine, Honda Civic

Midas Blacktown

BLACKTOWN
star star star star_half star_border

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star star star star star

"Professional and very friendly team. All the best."

Raymon, Volkswagen Golf

Express Lube Cessnock

CESSNOCK
star star star star_half star_border

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star star star star star

"Great service we will be a return customer"

Kim, Hyundai i30

Zack's Automotive

MUSWELLBROOK
star star star star star

LATEST REVIEW

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star star star star star

I was extremely happy with the service received at Zack's Automotive. Zack the o...

I was extremely happy with the service received at Zack's Automotive. Zack the owner is a hands-on guy and talks you through the process and makes sure you are completely satisfied with what he's offering. I couldn't recommend he and his friendly team more highly!

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Michelle, NISSAN X-TRAIL

TopAutomotive

KINGS PARK
star star star star star_half

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star star star star star

"Milan was efficient and really helpful!"

Jenny, Hyundai Getz

Singleton Auto Electrical Service

SINGLETON
star star star star star_half

LATEST REVIEW

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star star star star star_border

"No fuss and a good job, happy with the service"

Mark, Holden Barina

Production Automotive

JAMISONTOWN
star star star star star

LATEST REVIEW

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star star star star star

"Great service at the right price."

Dave, FORD FOCUS

Hi Tech Automotive

WOY WOY
star star star star star

LATEST REVIEW

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star star star star star

when I dropped my car off for a service I was greeted in a friendly manner and t...

when I dropped my car off for a service I was greeted in a friendly manner and then driven back home to await the completion. I was the picked up and returned to my car and have to say the whole procedure was a pleasure. I can highly recommend this local mechanic to those seeking the good old fashioned "service with a smile", which is very hard to find. I will return !!

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Michelle, Hyundai i30

DC Automotive Pty Ltd

MULGRAVE
star star star star_half star_border

LATEST REVIEW

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star star star star star

I'd like to personally thank the whole team from DC Automotive Pty Ltd! Firstly,...

I'd like to personally thank the whole team from DC Automotive Pty Ltd! Firstly, I was welcomed into the office by Dave and he knew exactly who I was (I had an early 8am booking). We had a good old chat about the car and if there was a possibility of other work needing to be done to it he would let me know. I got a lift home from one of the mechanics - very handy considering I was about 5k from home. The service was for a MY 12.5 VW Passat Diesel Wagon and it needed a new timing belt - a big job! A quick phone call later in the afternoon confirmed the price. They were on the mark as quoted and even changed another belt but didn't charge me labor for it which was really nice of them. I was offered to be picked up from my house and taken back to my car - how good is that? I planned to get a taxi, so the pick up was extremely handy and I had a nice chat on the way there.Dave showed me all of the parts that were replaced and talked me through it which was very handy. All in all the car was given the thumbs up by Dave and nothing else could be found. He gave me some handy advice which I will keep in mind for the future. If you are looking for an honest, reliable, friendly and professional mechanic - Dave and the team are for you. Owning a European car is always a worry, but not any longer. I am really looking forward to my next service and would definitely recommend DC Automotive Pty Ltd.

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William, Volkswagen Passat

Cabramatta Auto Mechanical Repairs

CABRAMATTA
star star star star star_half

LATEST REVIEW

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star star star star star_border

The mechanics were prompt and efficient, and gave concise information /quoting o...

The mechanics were prompt and efficient, and gave concise information /quoting on what possible works may need to be done to the car.

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Jeremy, AUDI A3

EA Quality Auto Repairs

SMITHFIELD
star star star star star_half

LATEST REVIEW

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star star star star star_border

"Good service"

Pari, Toyota Camry

* Minimum service amounts apply

Zoom Automotive

RIVERSTONE
star star star star star_border

LATEST REVIEW

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star star star star star

Jason at Zoom Automotive was very helpful and was very thorough in making sure t...

Jason at Zoom Automotive was very helpful and was very thorough in making sure that his work was done right. 5 stars ⭐️

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Nathan, Volkswagen Polo

Graeme Horner Automotive

BLAXLAND
star star star star star_border

LATEST REVIEW

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star star star star star

Great service from Graeme and team. Honest, trustworthy and responsive. As a sin...

Great service from Graeme and team. Honest, trustworthy and responsive. As a single female going to a new garage I felt looked after.

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Kate, Mitsubishi Express Van

Quick Stop Automotives

PRESTONS
star star star star star

LATEST REVIEW

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star star star star star

"Honest & Great Service"

Tammy, Suzuki Swift

Buddy's Motor Mechanic

ARNDELL PARK
star star star star star

LATEST REVIEW

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star star star star star

Happy with routine car servicing; also gave valuable advice about how to go abou...

Happy with routine car servicing; also gave valuable advice about how to go about a potential issue I already know about.

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Christian, TOYOTA COROLLA

East Coast Tyre & Auto

TUGGERAH
star star star star star_border

LATEST REVIEW

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star star star star star_border

I was surprised at the money I saved by not getting my car service done by the c...

I was surprised at the money I saved by not getting my car service done by the car dealer. My invoice definitely listed all the log book service requirements to maintain my warranty. I've only given 4 stars because I was verbally advised that my brakes were still okay, but I didn't get any facts, such as an estimate of mileage or depth of lining left on the pads/discs. I will consider using them again.

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Joy, Kia Cerato

In Car Racing

WETHERILL PARK
star star_border star_border star_border star_border

No deposit & interest free

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Questions? Speak with a Service Advisor
1300 655 661