Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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A1 Mechanical & Exhaust

ORANGE
star star star star star_half

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star star star star star

The mechanic was helpful, efficient and very friendly. He not only made the exp...

The mechanic was helpful, efficient and very friendly. He not only made the experience painless but also outmatched my expectations.

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Fabienne, Toyota Camry

Westend Auto Repairs

BATHURST
star star star star star_border

LATEST REVIEW

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star star star star star

"Excellent work , very happy & will be back"

Sally, Nissan Murano

RPM Dubbo

DUBBO CBD
star star star star star_half

LATEST REVIEW

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star star star star star_border

Polite friendly service. Vehicle runs like a dream and was a good and thorough s...

Polite friendly service. Vehicle runs like a dream and was a good and thorough service. Robertson's could open a little earlier for people who have to get to work.

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Alan, Isuzu D-Max

Tyreright Dubbo

DUBBO CBD
star star star star star_half

LATEST REVIEW

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star star star star star

They were very thorough with the checks, better than most other places I have ta...

They were very thorough with the checks, better than most other places I have taken my vehicle to. Will definitely use them in the future. The mechanic was clear in his explanations which was helpful

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Rod, Honda Jazz

Central West Service Centres by Suburb

Recently requested quotes for Central West mechanics

Average quote price in Central West

$1,005.06

CANOBOLAS

Honda CR-V

TASKS QUOTED

Logbook Service - 100000 kms / 60 months

$367.49

FORBES

Hyundai i20

TASKS QUOTED

Basic Service

$160.00

MARCH

Nissan Pathfinder

TASKS QUOTED

Logbook Service - 120000 kms / 72 months

$1,136.63

CANOBOLAS

Holden Commodore

TASKS QUOTED

Basic Service

$232.96

LIDSTER

Suzuki Swift

TASKS QUOTED

Logbook Service - 60000 kms / 48 months

$520.92

No deposit & interest free

BOOK NOW, PAY LATER

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"Friendly and quick spot on"

Jason, Mitsubishi Triton

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"Brilliant, quick and did a great job"

Josh, Chrysler 300

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They moved the dates to suit me at short notice. I was dropped off and picked up...

They moved the dates to suit me at short notice. I was dropped off and picked up from home as well

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NAS Automotives

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The staff were very friendly and helpful. The work sheet asked for interior vacu...

The staff were very friendly and helpful. The work sheet asked for interior vacuum of car-but was not done-just a minor thing.

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Richard, Citroen C4

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Awesome experience. I will certainly book my next log book service from NRMA, Pa...

Awesome experience. I will certainly book my next log book service from NRMA, Parramatta and would highly recommend everyone to use this location for any kind of repairs/service.

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Raj, Hyundai Elantra

NRMA Car Servicing Hornsby

HORNSBY
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"Brilliant customer service. A very good experience."

Ben, Hyundai ix35

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"Excellent! Good customer service. Quick and effecient"

rene, Mercedes-Benz M-Class

NRMA Car Servicing Gosford

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Very professional & efficient, courteous, etc. The only reason I didn't put ex...

Very professional & efficient, courteous, etc. The only reason I didn't put excellent is that I haven't had a chance to compare their rates on the 'further work' estimates.

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Peter, Mazda 323

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I did wait and expected 1 1/2-2 hours wait which was not a problem. All in all y...

I did wait and expected 1 1/2-2 hours wait which was not a problem. All in all yes it was fine ... but a nice touch would have been a quick spray the the hose, but then that was par for the course with the Honda dealers alas now out of warranty!

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Cynthia, Honda Civic

Cilia's Automotive Solution

SAINT MARYS
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Very professional and most pleasing of all my car was done within the time frame...

Very professional and most pleasing of all my car was done within the time frame I was told it would be! Very well priced as well, great job guys, keep it up and see you next time!

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Alex, Mazda 3

Marjan Automotives

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Completed on time no hidden extra costs. Work was completed to a high standard. ...

Completed on time no hidden extra costs. Work was completed to a high standard. People friendly and helpful and provided accurate information.

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Max, Ford Fiesta

Midas Rouse Hill

ROUSE HILL
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I love my Yellow Beetle and they gave her the care and expertise that she deserv...

I love my Yellow Beetle and they gave her the care and expertise that she deserves! Advised that on my next service 2 x tyres would need to be replaced and also the brakes, which is helpful for planning purposes. Many thanks Liz

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Liz, Volkswagen Beetle

NRMA Car Servicing Liverpool

LIVERPOOL
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"Easy drop off and pick up. Safe environment. Service is excellent."

Kunal, Toyota Camry

Penrith Tyres & Mechanical Repairs

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Always good quality work from Chris and the boys and penrith tyres and mechanica...

Always good quality work from Chris and the boys and penrith tyres and mechanical cant fault them

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Daniel, Mitsubishi Lancer

NRMA Car Servicing Penrith

PENRITH
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Workshop was busy. Office seemed clean. We're contacted when car was ready and ...

Workshop was busy. Office seemed clean. We're contacted when car was ready and no big surprises.

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Hellen, Mazda 2

Tyrepower Hornsby

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"Fast and friendly."

Erik, Toyota Corolla

C & M Vas Automotive

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"Great advice & reasonable prices."

Kiir, BMW 3 Series

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EXCELLENT! Rang up the day before - booked in for me - thorough with the service...

EXCELLENT! Rang up the day before - booked in for me - thorough with the service - washed and cleaned the car

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Dan, HOLDEN BARINA

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"First time customer service was exellent Thank you"

Ingrid, Toyota Yaris

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They offer 6 months free roadside assist, clean reception, friendly staff and co...

They offer 6 months free roadside assist, clean reception, friendly staff and competitive pricing. Couldn't ask for more! Thanks guys!

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John, NISSAN DUALIS

Pro Car Auto

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Friendly staff and great service. Very honest pricing and will definitely use th...

Friendly staff and great service. Very honest pricing and will definitely use them again.

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Brenda, Nissan X-Trail

All Tyres & Mechanical

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"Excellent service. Prompt communication."

Indra, Mercedes-Benz B-Class

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Good service, great price and well done job and finished at scheduled time. I ca...

Good service, great price and well done job and finished at scheduled time. I can recommend.

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Jorgen, Toyota Camry

Tyrepower Campbelltown

CAMPBELLTOWN
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Good service, very fast car back by 2pm (830 am drop off) including required rep...

Good service, very fast car back by 2pm (830 am drop off) including required repairs.

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Aaron, Mitsubishi Lancer

Midas Campbelltown

CAMPBELLTOWN
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Really happy with my service, the service guys were really friendly and explaine...

Really happy with my service, the service guys were really friendly and explained everything really clearly to me. They answered all of my questions and called me mid service to get authorization on some replacement parts. Great price, and easy booking. Will 100% go back!

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Kelsie, Mitsubishi Outlander

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I dropped the car off and was driven back to my house. Good service. They were very good on explaining the problem with my brakes. I will go back there. Thank you

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Judy, Hyundai i30

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Reasonable price, not ripped off, friendly service. Aaaaaaaaaasaaaaaaaaaaaaa plus!

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Hihong, TOYOTA YARIS

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"Great service, quick and good prices"

Michael, Mitsubishi 380

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Good service and prompt. It is early days to know if the work carried out is OK ...

Good service and prompt. It is early days to know if the work carried out is OK until I have used the car for a while. However I am satisfied with what has been done.

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Bob, Ford Falcon

A1 Euro Motors

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Josh, the owner and operator of A1 Euro, was polite, efficient and honest. He fixed the problems with my car, made predictions on how long various parts would last before needing to be replaced and he finished everything in two hours. I would highly recommend his service to everyone.

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Susan, Mercedes-Benz C-Class

Express Lube West Gosford

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I was welcomed by the Receptionist, filled out some paper work, waited less than...

I was welcomed by the Receptionist, filled out some paper work, waited less than 5 minutes in a well set out waiting room (internet, lounges, tv, coffee machine), when a driver asked for me, to drive me home so I could do a few things while I waited for my car to be repaired. My driver was very polite engaging me in conversation all the way home. Later (at home), I was contacted by a mechanic saying I needed extra parts, with a full explanation as to why they were required. After a short discussion, the process went ahead without a hitch. Allocated time for repairs was 1 - 2 hours, after which I was contacted by the mechanic, who was waiting outside my home for the return pickup journey. Again I was engaged in conversation, and it was no time before I was dropped off at the workshop, where my car was waiting, made a quick payment after being told what the mechanics did to the car, preparing me for the next service for allotted work to be performed. I jumped in the car and drove home. A worry free 150000km service for my very reliable 2011 Outlander.

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George, Mitsubishi Outlander

Hyper Coatings and Automotive

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"Courteous and helpful, and organised to complete the service promptly."

Stuart, HOLDEN COMMODORE

Nationwide Auto Service Centre West Gosford

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As per usual an efficient service, done within the allocated time so I didn't ha...

As per usual an efficient service, done within the allocated time so I didn't have to lose a day's work, no hidden costs and extra items that the major dealers always seem to recommend adding to your costs.

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Paul, MAZDA BT50

Team Wild Speed

WETHERILL PARK
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It was great experience to talk to people who want to help you and know what the...

It was great experience to talk to people who want to help you and know what they are talking about.

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Nick, Nissan Murano

* Minimum service amounts apply

Midas Liverpool

LIVERPOOL
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Arrived on time and they were ready. They drove me to work. Several hours later ...

Arrived on time and they were ready. They drove me to work. Several hours later I received call that car was ready and they were coming to pick me up. Overall a good experience.

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Sinsook, Hyundai Getz

Bridgestone Select Tuggerah

TUGGERAH
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Fixed prices didn't notify Bridgestone about my service which they thankfully fi...

Fixed prices didn't notify Bridgestone about my service which they thankfully fitted my car in for a service.

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Amy, MAZDA 3

Rapid Auto Service Centre Pty Ltd

CASTLE HILL
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"My issue was quickly attended to and fixed on the spot."

Andrew, Nissan Dualis/Dualis+2

Tyreright Tuggerah

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The guys were brilliant. They did what they said, no drama, no problems, and kep...

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Graham, Citroen C3 Pluriel

Midas Penrith

PENRITH
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"Easy, no fuss, friendly staff. Wouldn't hesitate to recommend to others."

Annette, Audi Q3

Brook's Tyre Brake & Steering Services

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Fast and professional service. Good price for log book service and brakes change...

Fast and professional service. Good price for log book service and brakes changed. What impressed me was that they made every effort to have car ready early as I had kids to pick up from school. Very happy and will use their service again. Thank you :)

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Nazira, Toyota Corolla

NRMA Car Servicing Campbelltown

CAMPBELLTOWN
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Service is done perfectly. But car is not washed as i requested on booking. Diss...

Service is done perfectly. But car is not washed as i requested on booking. Dissapointed. But overall is ok.

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Ousamah, Honda Jazz

Rays Automobiles

SHALVEY
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"Very good service done on time."

Rohit, Volkswagen Passat

Tyreright Prestons

CARTWRIGHT
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I was happy with the service of my car and the customer service, to me I knew wh...

I was happy with the service of my car and the customer service, to me I knew what was wrong with my car! Which enabled me to get a quote over the phone, I was wrapped with the quote given to me considering I took my car to three mechanics prior to taking it to tyreright to have a look and they quoted me triple the amount tyreright people have quoted, so I'm very happy, and recommend tyre right in prestons NSW to everyone & anyone, thanks guys

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Sia, Hyundai Elantra

German Autocare Pty Ltd

HORNSBY
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Very professional and not pushy with adding any extra work. They commented on ot...

Very professional and not pushy with adding any extra work. They commented on other things that could be done but let us decide if we wanted it done. Will be going back with other cars we of ours.

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Jon, Holden Astra

Bob Adamson Automotive Pty Ltd

SOUTH WINDSOR
star star star star star

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"Great bunch of guys, easy to deal with, know their stuff. Service with a smile."

Wayne, VOLKSWAGEN GOLF

Kariong Automotive

KARIONG
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"great people to deal with"

Darren, JEEP GRAND CHEROKEE

SBR Automotive Repairs

TUGGERAH
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Absolutely awesome, the best mechanic I've been to in a long time. I rang, was g...

Absolutely awesome, the best mechanic I've been to in a long time. I rang, was given a time to have my car serviced, and it was done at a great price. Straight in when I arrived, no waiting around like I've had to at other mechanics, and friendly caring staff my car was serviced and inspected and I was told of any repairs that might need to be fixed. I will definitely return to SBR Mechanics again.

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Jennea, TOYOTA CAMRY

Pacific Auto Centre

THORNLEIGH
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Great communication and super smooth transaction. Could. It have been better. Lo...

Great communication and super smooth transaction. Could. It have been better. Loved it!

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James, Suzuki Grand Vitara

TopAutomotive

KINGS PARK
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"Milan was efficient and really helpful!"

Jenny, Hyundai Getz

Tyreright Tamworth

TAMINDA
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"Very happy with the service they provide."

Glenda, Kia Rio

Midas Blacktown

BLACKTOWN
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Staff were very helpful and upfront with cost and service. Manager was kind enou...

Staff were very helpful and upfront with cost and service. Manager was kind enough to drop me and pick me up from the station.

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Chaminda, SUBARU XV

Express Lube Cessnock

CESSNOCK
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"Great service we will be a return customer"

Kim, Hyundai i30

Springwood Tyre Service

VALLEY HEIGHTS
star star star star star

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Took longer than expected but lovely mechanics! Always do their best with prices...

Took longer than expected but lovely mechanics! Always do their best with prices and their work is always tops!

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Ashley, Daewoo Kalos

Zack's Automotive

MUSWELLBROOK
star star star star star

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star star star star star

I was extremely happy with the service received at Zack's Automotive. Zack the o...

I was extremely happy with the service received at Zack's Automotive. Zack the owner is a hands-on guy and talks you through the process and makes sure you are completely satisfied with what he's offering. I couldn't recommend he and his friendly team more highly!

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Michelle, NISSAN X-TRAIL

Singleton Auto Electrical Service

SINGLETON
star star star star star_half

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star star star star star_border

Car was done as asked and priced very competatively. Would have been nice for a ...

Car was done as asked and priced very competatively. Would have been nice for a wash and vacuum too though. Otherwise a good job.

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Mark, Holden Captiva

Production Automotive

JAMISONTOWN
star star star star star

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star star star star star

"Excellent service and friendly staff"

Dave, DODGE NITRO

APR Mechanical

SMEATON GRANGE
star star star star star

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star star star star star

will be booking again next time for further services have also referred to frien...

will be booking again next time for further services have also referred to friends and family.

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Alicia, MAZDA 2

Hi Tech Automotive

WOY WOY
star star star star star

LATEST REVIEW

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star star star star star

when I dropped my car off for a service I was greeted in a friendly manner and t...

when I dropped my car off for a service I was greeted in a friendly manner and then driven back home to await the completion. I was the picked up and returned to my car and have to say the whole procedure was a pleasure. I can highly recommend this local mechanic to those seeking the good old fashioned "service with a smile", which is very hard to find. I will return !!

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Michelle, Hyundai i30

* Minimum service amounts apply

Zoom Automotive

RIVERSTONE
star star star star star_half

LATEST REVIEW

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star star star star_border star_border

"I was happy that the price they quoted was the final price, no surprises."

Robin, Volvo XC90

DC Automotive Pty Ltd

MULGRAVE
star star star star_half star_border

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star star star star star

Recently had a 170,000 km for our 2006 Holden Berlina serviced by DC Automotive....

Recently had a 170,000 km for our 2006 Holden Berlina serviced by DC Automotive. Dave was more than helpful explaining exactly what the service included. Our car had not been serviced for 30,000 km, and required a few more things done to it. Dave explained them all, including all costs associated.

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David, HOLDEN BERLINA

Liverpool Autocare

LIVERPOOL
star star star star star

LATEST REVIEW

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star star star star star

"all good..yet expensive"

Aravinb, HONDA CR-V

Euro Prestige

VINEYARD
star star star star star

LATEST REVIEW

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star star star star star

Beyond happy with my experience with Euro Prestige. Fast, professional, quality ...

Beyond happy with my experience with Euro Prestige. Fast, professional, quality staff and service. Very happy, would highly recommend and I will defiantly be returning.

Read more

Natalie, Land Rover Range Rover Sport

Bridgestone Select Wyoming

WYOMING
star star star star star

LATEST REVIEW

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star star star star star

The service seems really good - engine smooth and quiet, steering and alignment ...

The service seems really good - engine smooth and quiet, steering and alignment great. Good report on what still requires attention. Returned clean.

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Ken, Holden Viva

Kings Park Auto Electrical & Mechanical Repairs

KINGS PARK
star star star star star

LATEST REVIEW

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star star star star star

The service was excellent and the value for money was good too. I could feel the...

The service was excellent and the value for money was good too. I could feel the difference in comfort and drive after the servicing, it was great. Keep it up guys!

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Benny, NISSAN X-TRAIL

Target Automotive

RIVERSTONE
star star star star star

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star star star star star

"Friendly staff and great service."

Tin, Toyota RAV4

Cabramatta Auto Mechanical Repairs

CABRAMATTA
star star star star star_half

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star star star star star_border

The mechanics were prompt and efficient, and gave concise information /quoting o...

The mechanics were prompt and efficient, and gave concise information /quoting on what possible works may need to be done to the car.

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Jeremy, AUDI A3

EA Quality Auto Repairs

SMITHFIELD
star star star star star_half

LATEST REVIEW

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star star star star star

Staff explained the type of service required based on the odometer and the servi...

Staff explained the type of service required based on the odometer and the service provided is satisfactory and felt trustworthy, value for money therefore i would like to continue the service in the future.

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Parimala, TOYOTA CAMRY

Graeme Horner Automotive

BLAXLAND
star star star star star_border

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star star star star_border star_border

Basic service was done but extra expenses were inflated. Thankfully they called ...

Basic service was done but extra expenses were inflated. Thankfully they called before doing anything outside and I was able to tell them not to do it.

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Adam, HOLDEN BARINA

North Shore Hi Tech

THORNLEIGH
star star star star star

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star star star star star

"Honest, reliable and friendly. No delays with return of my car."

Elisabeth, TOYOTA PRADO

Quick Stop Automotives

PRESTONS
star star star star star

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star star star star star

"Honest & Great Service"

Tammy, Suzuki Swift

Buddy's Motor Mechanic

ARNDELL PARK
star star star star star

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star star star star star

Happy with routine car servicing; also gave valuable advice about how to go abou...

Happy with routine car servicing; also gave valuable advice about how to go about a potential issue I already know about.

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Christian, TOYOTA COROLLA

East Coast Tyre & Auto

TUGGERAH
star star star star star_border

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star star star star star_border

I was surprised at the money I saved by not getting my car service done by the c...

I was surprised at the money I saved by not getting my car service done by the car dealer. My invoice definitely listed all the log book service requirements to maintain my warranty. I've only given 4 stars because I was verbally advised that my brakes were still okay, but I didn't get any facts, such as an estimate of mileage or depth of lining left on the pads/discs. I will consider using them again.

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Joy, Kia Cerato

In Car Racing

WETHERILL PARK
star star_border star_border star_border star_border
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