Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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Express Lube WoyWoy

BLACKWALL
star star star star star

LATEST REVIEW

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star star star star star

Except for the fact that I booked my service online and on the day the mechanic ...

Except for the fact that I booked my service online and on the day the mechanic didn't know what service he needed to do

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Paul, Kia Cerato

Hi Tech Automotive

WOY WOY
star star star star star

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star star star star star

when I dropped my car off for a service I was greeted in a friendly manner and t...

when I dropped my car off for a service I was greeted in a friendly manner and then driven back home to await the completion. I was the picked up and returned to my car and have to say the whole procedure was a pleasure. I can highly recommend this local mechanic to those seeking the good old fashioned "service with a smile", which is very hard to find. I will return !!

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Michelle, Hyundai i30

Express Lube Erina

ERINA
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Helpful staff, good price and complimentary courtesy car led to a great service ...

Helpful staff, good price and complimentary courtesy car led to a great service experience. Thank you.

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Peter, Volkswagen Tiguan

NRMA Car Servicing Gosford

GOSFORD
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Very professional & efficient, courteous, etc. The only reason I didn't put ex...

Very professional & efficient, courteous, etc. The only reason I didn't put excellent is that I haven't had a chance to compare their rates on the 'further work' estimates.

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Peter, Mazda 323

Recently requested quotes for Empire Bay mechanics

Average quote price in Central Coast

$516.95

Volkswagen Polo

TASKS QUOTED

Logbook Service - 60000 kms / 48 months

$541.72

Holden Malibu

TASKS QUOTED

Logbook Service - 75000 kms / 45 months

$213.99

No deposit & interest free

BOOK NOW, PAY LATER

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Nationwide Auto Service Centre West Gosford

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As per usual an efficient service, done within the allocated time so I didn't ha...

As per usual an efficient service, done within the allocated time so I didn't have to lose a day's work, no hidden costs and extra items that the major dealers always seem to recommend adding to your costs.

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The service seems really good - engine smooth and quiet, steering and alignment ...

The service seems really good - engine smooth and quiet, steering and alignment great. Good report on what still requires attention. Returned clean.

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"Job well done."

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Service delivered as expected and vehicle ready on time. Price as quoted. Staff ...

Service delivered as expected and vehicle ready on time. Price as quoted. Staff very friendly and helpful.

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I was surprised at the money I saved by not getting my car service done by the c...

I was surprised at the money I saved by not getting my car service done by the car dealer. My invoice definitely listed all the log book service requirements to maintain my warranty. I've only given 4 stars because I was verbally advised that my brakes were still okay, but I didn't get any facts, such as an estimate of mileage or depth of lining left on the pads/discs. I will consider using them again.

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Joy, Kia Cerato

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"Found everyone very nice courteous and was extremely Happy with the service"

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Excellent service, very friendly staff, this was a super easy wait for me, maybe...

Excellent service, very friendly staff, this was a super easy wait for me, maybe could do with some more seats

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"Great job done."

Andrew, Toyota Kluger

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"Fantastic service. Very happy customer."

Claire, BMW 3 Series

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"Very friendly and professional 😊 will definitely be going back!"

Emily, Nissan Qashqai

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Very nice personality behind the counter. Also going above & beyond for my servi...

Very nice personality behind the counter. Also going above & beyond for my service😁

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Matthew, Jeep Patriot

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Efficient and exceptional workmanship and the guy I dealt with was so friendly and had so much positive energy I was left feeling a little upbeat myself.

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Jason, Holden Astra

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"Quick easy and always well treated."

Mariana, Volkswagen Polo

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"Great guys, did a great service."

Jason, Volvo XC60

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They were fantastic. Very lovely and went the extra mile to make sure I had ever...

They were fantastic. Very lovely and went the extra mile to make sure I had everything I needed. Highly recommended.

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Cameron, Audi A4 quattro

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Exactly what I asked for, done quickly and efficiently, as far as I am able to t...

Exactly what I asked for, done quickly and efficiently, as far as I am able to tell.

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BP North Manly

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"Great honest service."

Piers, Subaru Forester

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Jon, Holden Astra

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Very thorough and professional. Fixed price with no hidden extras. Alerted me to things that will need to be replaced in 6 months and even pumped up the spare tyre. Will definitely go there again.

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Annette, MAZDA Mazda3

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John was amazing. He kept in contact with me all the way through annual service...

John was amazing. He kept in contact with me all the way through annual service process and one of the best things was that he told me some parts of the service were not needed as there was no wear! Amazing, I saved money which has never happened with a service before! Recommend them to anyone.

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Service was okay. There was a free car was mentioned for my service which was not done. Also, there was some rubbish from the servicing left inside the car. I used to like their service earlier but seem to have deteriorated now. Will be good if they can step up again.

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Gopinath, Peugeot 307 CC

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Kim, Mazda 3

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Great communication and super smooth transaction. Could. It have been better. Loved it!

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The log book service mentioned was completed. Members were friendly. Car was given a little bit of clean inside. During pickup they mentioned Couple of repairs were identified in my car and noted them to be done next time. I would have rather preferred to complete it along with this service if they have contacted me on that before I come for pickup. They say they called me earlier to check. But I didn't receive any call. Not sure if they couldn't reach me somehow.

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Fantastic customer service. All repair items and costing deer discussed in advance. Couldn’t recommend highly enough.

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Todd, Ford Fiesta

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Steve, MERCEDES C - CLASS

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These guys stayed back late into the night to complete my job so that I could ha...

These guys stayed back late into the night to complete my job so that I could have it available for the weekend! Good results. Great service and very reasonable rates. Thanks Jack and Nino.

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Tim, Toyota Aurion

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Very satisfied in all respects being as new customer. Will recommend Con to othe...

Very satisfied in all respects being as new customer. Will recommend Con to others.

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greg, Mitsubishi Pajero

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As usual HUNTER HOLDEN WAS GREAT.I WAS WELCOMED ON ARRIVAL IN A FRIENDLY FASHION...

As usual HUNTER HOLDEN WAS GREAT.I WAS WELCOMED ON ARRIVAL IN A FRIENDLY FASHION AND THEY CONFIRMED ALL DETAILS OF THE SRVICE AND MADE A NOTE OF AN EXTRA REQUEST FOR FLUSHING ETC OF BRAKE FLUID.I WAITED FOR THE SERVICE TO BE COMPLETED IN THEIR CUSTOMER LOUNGE,FREE COFFEE.FREE WI-FI AND NEWS PAPERS.WHEN THE SERVICE WAS COMPLETE,THEY HAD WASHED MY VEHICLE AND IT WAS SITTING READY TO GO.PAID BY CREDIT CARD AND WAS THANKED AND OFF I DROVE.CANT ASK FOR BETTER.

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Bob, HOLDEN BERLINA

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Angus, Audi A3/A3 Sportback

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Rick always does a great job at a great price. Been taking my cars here since mo...

Rick always does a great job at a great price. Been taking my cars here since moving to the area 3 years ago & wouldn't go anywhere else in the Ryde area.

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Jeffrey, Honda Accord

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Taggart, Great Wall Motors X Series

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"Fast, clear communication, friendly."

Jan, Nissan X-Trail

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Andrew, Nissan Dualis/Dualis+2

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The staff are good on reception and explaining maintenance scope to customer. Th...

The staff are good on reception and explaining maintenance scope to customer. The only let down of them is the time management which I find it unpleasant. I drop a car 0830am, they promise to call back upon completion but they didn't until I call and ask them. Feel a bit frustrated, car wasn't even ready at 3.40pm.

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Faries, Honda CR-V

Tassell Automotive

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Friendly staff, smooth servicing, moderately priced. No dramas, gave me a cute calendar as a gift and sprayed my car with what smells like cinnamon donuts? All in all nothing bad to report.

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Lynn, SUBARU IMPREZA

Rozelle Automotive

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"Great place, felt like they were honest and did a good job. "

Ben, NISSAN MICRA

Grace Mechanic

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"Satisfied"

ben, Subaru XV

Goodyear Autocare Rozelle

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"Very professional. All so easy to deal with in every way."

Glenn, Mazda 3

Mark Dewhurst Mobile Mechanics

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Mark arrived on time and did a quality service on my car. Good prices and provid...

Mark arrived on time and did a quality service on my car. Good prices and provided some helpful technical advice. Highly recommend.

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Luke, Holden Commodore

Book trusted and local mechanics with AutoGuru.

Is your car overdue for a service? Are you concerned about hidden costs? Well stress no more because we combine the best mechanics in Empire Bay and the local area so you can find a service option to suit you – with a fixed price upfront. Compare Central Coast’s top rated mechanics all in one place, and book your service with the click of a button, or phone 1300 655 661 and we’ll do it for you.

When you search for a car service option in Empire Bay, we gather all of the local mechanics that provide the exact service you need for your vehicle make and model. You’re comparing apples with apples. Each mechanic provides an instant quote online, so when you go to pay after the service there are no nasty surprises.

Whether you’re after a standard safety service, milestone service, a major or minor repair or anything else, AutoGuru can help you find the Empire Bay mechanic with the best price. All the upfront quotes are fixed price, so all you need to do is book the best rates and you’re set.

Don't forget you can also compare and book local mobile mechanics in Empire Bay through AutoGuru! Whether you need a standard oil chance, 90,000km logbook service, timing belt replacement or a roadworthy certificate, mobile mechanics in Empire Bay have the tools to do the job.

Find trusted mechanics that are open on Saturday. Whatever your budget is - we've teamed up with ZipPay to offer you flexible, interest free payments. Don't let life get in the way of your car. book your car service or repair now!

Questions? Speak with a Service Advisor
1300 655 661