Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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Top Chery mechanics in Broken Hill

ABS Melrose Park

MELROSE PARK
star star star star star_half

LATEST REVIEW

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star star star star star

"So far so good, very impressed with the care your team took."

Maria, Toyota Corolla

ABS Adelaide City

ADELAIDE
star star star star star_half

LATEST REVIEW

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star star star star star

Premises not fancy but functional. Reception courteous and helpful. Work compl...

Premises not fancy but functional. Reception courteous and helpful. Work completed on time. Sense of competence about the place. Prices much less than top line branded workshops. No pretty girl at reception but that, presumably, is why the manufacturer workshops charge more!

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Brian, HYUNDAI i40

ABS Salisbury

SALISBURY
star star star star star_half

LATEST REVIEW

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star star star star star

I would strongly recommend ABS Salisbury to anyone they do a bloody great job mo...

I would strongly recommend ABS Salisbury to anyone they do a bloody great job more than I expected. In the past were I have had my car serviced you look at your service book & think 'I wonder if they have done everything in the book' 9/10 times they haven't. How do I know cos at ABS they showed me things that should have been done in all my services & weren't done. So thank you ABS Salisbury you have done a great job.

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Tye, Toyota Corolla

ABS Glynde

FIRLE
star star star star star_half

LATEST REVIEW

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star star star star_border star_border

"Workshop had failed to refill my coolant causing constant cooling warning"

Joshua, BMW 3 Series

Dynamic Mechanix

LONSDALE
star star star star star

LATEST REVIEW

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star star star star star

"An excellent job well done..friendly attitude and good price.."

Sylvia, Suzuki Grand Vitara

SM Auto Repair Centre

UNDERDALE
star star star star star_half

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star star star star star

"Great customer service at a great price."

Andrew, Hyundai iLoad/iMax

Aldershot Service Centre

LONSDALE
star star star star star_half

LATEST REVIEW

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star star star star star

Mechanics very friendly and helpful. Fast service. Called when the car was ready...

Mechanics very friendly and helpful. Fast service. Called when the car was ready for pick-up. Was lucky enough to take advantage of their loan car as well (saved a 45 min walk home!!).

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James, Kia Rio

Other Chery mechanics in Broken Hill

B & R Automotive

SALISBURY SOUTH
star star star star star

LATEST REVIEW

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star star star star star_border

Very helpful & friendly staff. The use of a loan car made it very handy & conven...

Very helpful & friendly staff. The use of a loan car made it very handy & convenient. I would have liked a detailed report on the things that were done because I know that the tyre rotation was not done and was included in the 120,000 km service. It made me wonder what else was missed. Apart from that everything else was great including the car wash and clean.

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Peter, HOLDEN COMMODORE

Midas Port Adelaide

PORT ADELAIDE
star star star star star_half

LATEST REVIEW

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star star star star star

"Very friendly. Very helpful."

Brett, Jeep Grand Cherokee

ABS Ridgehaven

RIDGEHAVEN
star star star star star_half

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star star star star star

Great Service, the guys were able to save me money on my service when a feature ...

Great Service, the guys were able to save me money on my service when a feature wasn't included on my vehicle for which they did a cheaper quote for me.

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Matthew, Ford Fiesta

ABS Keswick

KESWICK
star star star star star_half

LATEST REVIEW

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star star star star star

"Fantastic customer service above and beyond very happy will return"

Myles, Mitsubishi Outlander

Gepps Cross Exhaust & Autocare

POORAKA
star star star star star_half

LATEST REVIEW

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star star star star star_border

So far so good with my vehicle. Just a regular service, very good price for thi...

So far so good with my vehicle. Just a regular service, very good price for this. Appears to be a one man show, making communication a problem as the only contact is a landline so if he needs parts he shuts up shop and heads out. This may be rare, I don't know but I was waiting outside to collect my vehicle for about 15 minutes, front door locked and phone ringing off. I didn't respond to your request until now as I feel at least a couple weeks are required after the service to be sure all is good and it is, thanks for the recommendation.

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Dawn, Toyota FJ Cruiser

* Minimum service amounts apply

Midas Darlington

DARLINGTON
star star star star star_border

LATEST REVIEW

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star star star star star

All great- thankyou. Very friendly, knowledgeable and communicative about my car...

All great- thankyou. Very friendly, knowledgeable and communicative about my car service needs. Free loan car was a great service they offered. Great location and parking. The little packet of sweets left on the dash board was a nice touch.

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Amanda, Honda Civic

SAI Mechanical Repairs

KILKENNY
star star star star star_border

LATEST REVIEW

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star star star star star

I've been taking my car to SAI for about a year now, and they're always much che...

I've been taking my car to SAI for about a year now, and they're always much cheaper and friendlier than anywhere else I've been.

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Eric, NISSAN PULSAR

Exhaust Plus Prospect

ENFIELD
star star star star star_half

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star star star star star

"Great service, thanks"

Kevin, Subaru Impreza

Southern Performance Centre

LONSDALE
star star star star star_border

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star star star star star

The professionalism of the company was impressive. Steve did all the work that I...

The professionalism of the company was impressive. Steve did all the work that I requested in additional to the service quoted and did a couple of minor items at minimal cost. In addition he provided a list of things that needed to be looked at in future services. Excellent work and professional service.

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Rolly, Toyota Landcruiser

* Minimum service amounts apply

Midas Harbour Town

ADELAIDE AIRPORT
star star star star star_half

LATEST REVIEW

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star star star star star

I found Midas at Harbour Town were very good at what they do. I found them throu...

I found Midas at Harbour Town were very good at what they do. I found them through an Internet website and thought that they needed to communicate better between each other. But the overall service was excellent.

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Debbie, HONDA JAZZ

* Minimum service amounts apply

Jai's Auto Garage

SALISBURY PLAIN
star star star star star_half

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star star star star star

"Had my car serviced at Jai's and all done well and on time"

Dylan, Holden Cruze

Pulse Automotive Services

NORWOOD
star star star star star

LATEST REVIEW

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star star star star star

"First time. So far so good."

Jin, Subaru Forester

Midas Salisbury

SALISBURY
star star star star star

LATEST REVIEW

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star star star star star

Service was fine. However this was my first time at Midas, my car is usually log...

Service was fine. However this was my first time at Midas, my car is usually logbook serviced via Ford dealerships. the guy at Midas told me all these things were wrong with my car. Nothing has ever been mentioned beforehand from Ford. My car is always well maintained. I was told by Midas that I had to have my wheels aligned as well as other multiple issues. I informed him that the car had new wheels put on and aligned 2 days prior to him receiving the car for logbook service. He informed me that the other company did not do their job and he would ring them. He later said he did not ring them and that I should speak to them about the alignment not being done. What he doesn’t know is that I was when they did the work and watched them with my car. After he reported these so-called “issues” with my car, I had another mechanic check each issue and there are none! Not impressed at all! I will not take my car to Midas again.

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Angela, Ford Falcon

Midas Glynde

GLYNDE
star star star star star_half

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star star star star star

"Hard working guys."

Moosa, Chrysler 300

Midas Prospect

SEFTON PARK
star star star star star_half

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star star star star star

"Friendly prompt service very easy to organise"

Gary, Toyota Hilux

Midas Magill

MAGILL
star star star star star_half

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star star star star star

"On time, no fuss."

Ken, Kia Rio

Tyreright Salisbury

SALISBURY NORTH
star star star star star

LATEST REVIEW

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star star star star star

Excellent service. Very friendly staff. Felt right at home. All was explained...

Excellent service. Very friendly staff. Felt right at home. All was explained before and after the job. Will definitely return and recommend to others. This is what customer service should be. Keep up the great work guys!

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Andrew, Toyota Kluger

* Minimum service amounts apply

Goodyear Autocare Hampstead Gardens

HAMPSTEAD GARDENS
star star star star star

LATEST REVIEW

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star star star star star

Had the car serviced and then 3 days later drove 2000 km to Brisbane didn't miss...

Had the car serviced and then 3 days later drove 2000 km to Brisbane didn't miss a beat, they even put tyre black on my tyres which made them look brand new again. Also, they made you feel welcome like you were talking with old mates.

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David, Nissan X-Trail

* Minimum service amounts apply

Midas Para Hills

PARA HILLS WEST
star star star star star_half

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star star star star star

Very friendly and helpful, the fixed price was excellent and easy to book online...

Very friendly and helpful, the fixed price was excellent and easy to book online especially being so close to xmas , very happy, thank you

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Darren, RENAULT MEGANE

* Minimum service amounts apply

Goodyear Autocare Hawthorn

HAWTHORN
star star star star star_border

LATEST REVIEW

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star star star star star

Very happy with the service and price (compared to what Dealers wanted). Free lo...

Very happy with the service and price (compared to what Dealers wanted). Free loan car provided.

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Simon, Toyota Landcruiser/Prado

C.A.R. Mechanical

RIDGEHAVEN
star star star star star_border

LATEST REVIEW

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star star star star star_border

The overall customer service was fine but i was told i would be called when my ...

The overall customer service was fine but i was told i would be called when my car was ready to be picked up and i was not so after 3 hours i went back myself. For a minor service this is really too long. I should have been given an estimated wait time at least. This factor will affect my decision to use this business again.

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Katie, SUZUKI ALTO

* Minimum service amounts apply

Goodyear Autocare Richmond

RICHMOND
star star star star star

LATEST REVIEW

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star star star star star

The Goodyear Autocare team did a great job in servicing my car. The work was don...

The Goodyear Autocare team did a great job in servicing my car. The work was done within the quoted price. I was also informed clearly about any future work that the car might need and how much approx. that would cost. Overall satisfied with the service.

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Rochit, MITSUBISHI MAGNA

Tyreright Woodville

WOODVILLE SOUTH
star star star star star_border

LATEST REVIEW

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star star star star star

Wayne is an Honest Professional that does his best to provide excellent Service,...

Wayne is an Honest Professional that does his best to provide excellent Service, Advice and a great job. He was courteous, prompt and a pleasure to deal with.

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Leath, Subaru Forester

Bridgestone Select Norwood

NORWOOD
star star star star star

LATEST REVIEW

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star star star star star

Great service, value for money and did exactly what they said they would do. Fri...

Great service, value for money and did exactly what they said they would do. Friendly and courteous

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Ian, Peugeot 4008

ABS Rosewater

OTTOWAY
star star star star star

LATEST REVIEW

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star star star star star

"Very helpful"

PAULA, Mitsubishi Lancer

Viva Auto Repairs

RICHMOND
star star star star star

LATEST REVIEW

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star star star star star

"Friendly staff n good service...Price is comparable"

Mohamed, Holden Zafira-A

ABS Morphett Vale

MORPHETT VALE
star star star star star

LATEST REVIEW

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star star star star star

Fast height quality work with clear report of work done - brake hose replaced wi...

Fast height quality work with clear report of work done - brake hose replaced with custom part in less than an hour. Booking worked well too!

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Gareth, Toyota Landcruiser

Approved Automotive Services

NEWTON
star star star star star

LATEST REVIEW

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star star star star star

Fantastic. They cover all Euro cars, even new ones and provide in warranty servi...

Fantastic. They cover all Euro cars, even new ones and provide in warranty servicing. My car came back with full safety report, RAA towing voucher for $100, clean, and also smelling nice. All software and service updates done on the computer too for my Audi A5. Friendly staff. I would highly recommend coming here to service your car!

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Drew, Audi A5 Sportback

Daw Park Autocare

DAW PARK
star star star star star

LATEST REVIEW

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star star star star star

Service was above my expectation. It was a positive experience. Service was quic...

Service was above my expectation. It was a positive experience. Service was quick and very efficient, and most importantly well within my budget. I will definitely come back to them again on my future car service bookings, and will recommend them to my husband to have his car serviced there too.

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Catherine, HOLDEN COMMODORE

Bravo Race Engineering

MILDURA
star star star star star

LATEST REVIEW

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star star star star star

"Great job and advice from Tony. Car running great."

Graham, BMW 3 Series

South Adelaide Autogas & Mechanical

MORPHETT VALE
star star star star star_border

LATEST REVIEW

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star star star star star_border

All seemed good with replacing shockers. Auto Electrical work for driving light...

All seemed good with replacing shockers. Auto Electrical work for driving lights done and working, , but not able to complete as I desired , possibly due to driving kit cable I supplied.

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Graeme, Toyota RAV4

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