Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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Top Asia mechanics in Broken Hill

ABS Melrose Park

MELROSE PARK
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"Excellent advice with detailed explanation of the job done."

Rahul, Kia Rio

ABS Adelaide City

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"Quick friendly service - convenient location"

Brenton, Holden Cruze

ABS Salisbury

SALISBURY
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"friendly staff"

Steven, Mitsubishi Magna

ABS Glynde

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Small amount of repair work done without asking (rear brake light replaced). Cou...

Small amount of repair work done without asking (rear brake light replaced). Could do with being a bit friendlier and engaged customer service wise, but other than that it was adequate.

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Curtis, Daihatsu Charade

SM Auto Repair Centre

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"Great customer service at a great price."

Andrew, Hyundai iLoad/iMax

Aldershot Service Centre

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"Good communication not bad service or surprises."

Eric, Suzuki Ignis

Churchill Automotive & Tyre Service

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jason was easy to deal with and thoroughly explained what was wrong and what nee...

jason was easy to deal with and thoroughly explained what was wrong and what needed doing. will be coming back again for sure!

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Taryn, Ford Festiva

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B & R Automotive

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Excellent service, explained everything to me, excellent prices, friendly staff ...

Excellent service, explained everything to me, excellent prices, friendly staff and loan car was a bonus! These guys will be my new mechanics from now on. Thank you!

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Carissa, HOLDEN VIVA

Midas Port Adelaide

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"Very friendly. Very helpful."

Brett, Jeep Grand Cherokee

ABS Ridgehaven

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They picked up on a potential problem of an oil leak and recommended me to take ...

They picked up on a potential problem of an oil leak and recommended me to take iyt back to Mitsubishi as it is still under warranty

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Mark, MITSUBISHI TRITON

ABS Keswick

KESWICK
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Very effective and friendly staff, good communication and great service on my ve...

Very effective and friendly staff, good communication and great service on my vehicle

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Ferdi, Suzuki Grand Vitara

Gepps Cross Exhaust & Autocare

POORAKA
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So far so good with my vehicle. Just a regular service, very good price for thi...

So far so good with my vehicle. Just a regular service, very good price for this. Appears to be a one man show, making communication a problem as the only contact is a landline so if he needs parts he shuts up shop and heads out. This may be rare, I don't know but I was waiting outside to collect my vehicle for about 15 minutes, front door locked and phone ringing off. I didn't respond to your request until now as I feel at least a couple weeks are required after the service to be sure all is good and it is, thanks for the recommendation.

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Dawn, Toyota FJ Cruiser

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Midas Darlington

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All great- thankyou. Very friendly, knowledgeable and communicative about my car...

All great- thankyou. Very friendly, knowledgeable and communicative about my car service needs. Free loan car was a great service they offered. Great location and parking. The little packet of sweets left on the dash board was a nice touch.

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Amanda, Honda Civic

Exhaust Plus Prospect

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"On time informative friendly service"

John, Honda CR-V

Southern Performance Centre

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The Team at SPC were great. More than happy with the workmanship and feedback f...

The Team at SPC were great. More than happy with the workmanship and feedback from the mechanic. I will use them again. Only issue I had was with the promised loan car was not available, however they gave me thier work ute. Great solution.

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Shaun, Suzuki Grand Vitara

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Midas Harbour Town

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"Excellent service & advice. Great quality work at a great price."

Mike, Holden Epica

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Jai's Auto Garage

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"Had my car serviced at Jai's and all done well and on time"

Dylan, Holden Cruze

Pulse Automotive Services

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Competent workshop, friendly staff, communicated with an update during service, ...

Competent workshop, friendly staff, communicated with an update during service, did extra work with approval and finished on time. Well priced, could not fault.

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Robert, HONDA JAZZ

Midas Salisbury

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Service was fine. However this was my first time at Midas, my car is usually log...

Service was fine. However this was my first time at Midas, my car is usually logbook serviced via Ford dealerships. the guy at Midas told me all these things were wrong with my car. Nothing has ever been mentioned beforehand from Ford. My car is always well maintained. I was told by Midas that I had to have my wheels aligned as well as other multiple issues. I informed him that the car had new wheels put on and aligned 2 days prior to him receiving the car for logbook service. He informed me that the other company did not do their job and he would ring them. He later said he did not ring them and that I should speak to them about the alignment not being done. What he doesn’t know is that I was when they did the work and watched them with my car. After he reported these so-called “issues” with my car, I had another mechanic check each issue and there are none! Not impressed at all! I will not take my car to Midas again.

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Angela, Ford Falcon

Midas Glynde

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Fixed another issue I had very cheap and reattached my reverse sensor for free! ...

Fixed another issue I had very cheap and reattached my reverse sensor for free! Will definitely go there for all my services, etc. now

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Emma, Holden Cruze

Midas Prospect

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Basic service was fine, the did everything that needed to be completed. However ...

Basic service was fine, the did everything that needed to be completed. However gave me a huge list of things that needed to be fixed. Being a woman, I'm very sceptical of mechanics that could rip me off so I went to another mechanic I can trust in the mid north where I am from originally and they said half the stuff on the list didn't need to be fixed! They are fine at the basics but would not trust them with any big jobs on my car.

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Haylee, Holden Commodore

Midas Magill

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"On time, no fuss."

Ken, Kia Rio

Tyreright Salisbury

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"Only downside was how long they had my car for"

Tamara, Holden Cruze

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Goodyear Autocare Hampstead Gardens

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Goodyear autocare at Hampstead Gardens was very informative, courteous and charg...

Goodyear autocare at Hampstead Gardens was very informative, courteous and charges reasonably. Will certainly go back.

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Charles, Toyota Camry

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Midas Para Hills

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I found it easy to book online. Loved the fact that a free loan car was offered....

I found it easy to book online. Loved the fact that a free loan car was offered. Friendly reception staff that were happy to discuss the concerns with my car; being a woman this was a new and pleasant experience in the car industry. Thank you!

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Sharon, Jeep Grand Cherokee

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Goodyear Autocare Richmond

RICHMOND
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Excellent service managed to Log Book specifics. Manager kept in touch and advi...

Excellent service managed to Log Book specifics. Manager kept in touch and advised of options for filter replacement whilst servicing the vehicle. Obviously managed with integrity and desire for honesty.

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Craig, Hyundai ix35

ABS Rosewater

OTTOWAY
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"Very helpful"

PAULA, Mitsubishi Lancer

Viva Auto Repairs

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"They were very good. Thanks."

Ali, Ford Falcon

ABS Morphett Vale

MORPHETT VALE
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Good communication and work completed at set time. Would come here again for ser...

Good communication and work completed at set time. Would come here again for service - also got my front brakes done and price competitive.

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Wendy, Kia Cerato

Bridgestone Select Norwood

NORWOOD
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Great service, value for money and did exactly what they said they would do. Fri...

Great service, value for money and did exactly what they said they would do. Friendly and courteous

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Ian, Peugeot 4008

Approved Automotive Services

NEWTON
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Fantastic. They cover all Euro cars, even new ones and provide in warranty servi...

Fantastic. They cover all Euro cars, even new ones and provide in warranty servicing. My car came back with full safety report, RAA towing voucher for $100, clean, and also smelling nice. All software and service updates done on the computer too for my Audi A5. Friendly staff. I would highly recommend coming here to service your car!

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Drew, Audi A5 Sportback

Daw Park Autocare

DAW PARK
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Service was above my expectation. It was a positive experience. Service was quic...

Service was above my expectation. It was a positive experience. Service was quick and very efficient, and most importantly well within my budget. I will definitely come back to them again on my future car service bookings, and will recommend them to my husband to have his car serviced there too.

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Catherine, HOLDEN COMMODORE

Bravo Race Engineering

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"Great job and advice from Tony. Car running great."

Graham, BMW 3 Series

South Adelaide Autogas & Mechanical

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All seemed good with replacing shockers. Auto Electrical work for driving light...

All seemed good with replacing shockers. Auto Electrical work for driving lights done and working, , but not able to complete as I desired , possibly due to driving kit cable I supplied.

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Graeme, Toyota RAV4

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Questions? Speak with a Service Advisor
1300 655 661