Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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Top Alfa Romeo mechanics in Broken Hill

ABS Melrose Park

MELROSE PARK
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Abs Melrose Park were helpful and accommodating. Great value for money. They mad...

Abs Melrose Park were helpful and accommodating. Great value for money. They made sure to call about additional things that popped up and were very thorough with their feedback.

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Emma, Mazda 3

ABS Adelaide City

ADELAIDE
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"100% recommended for next time"

Syed, Holden Cruze

ABS Salisbury

SALISBURY
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Great service excellent phone/email service vouchers and special offers were an ...

Great service excellent phone/email service vouchers and special offers were an added bonus

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Rebecca, Toyota Tarago

SM Auto Repair Centre

UNDERDALE
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"Car in at 10.30 am and job finished at 2.00 pm. Job Card completed as expected"

Steve, Mercedes-Benz C-Class

Aldershot Service Centre

LONSDALE
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Really friendly team. Dropped me off and picked me up after the service. Ended u...

Really friendly team. Dropped me off and picked me up after the service. Ended up costing twice what I had booked in for as they said I needed new brake pads. They rang before going ahead. I trust they were right as I'm pretty short on money and this was a big stretch financially.

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Pasanna, Ford Fiesta

Churchill Automotive & Tyre Service

KILBURN
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Were very accommodating in fitting me on to service my brakes before the service...

Were very accommodating in fitting me on to service my brakes before the service. Will use again.

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Andrew, Toyota Corolla

B & R Automotive

SALISBURY SOUTH
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"Great Customer Service - very happy :) Thank you"

Katherine, SUBARU OUTBACK

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Midas Port Adelaide

PORT ADELAIDE
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Were great to deal with. Informative about what else was required but not pushy...

Were great to deal with. Informative about what else was required but not pushy in getting that business. Not my normal workshop and I was pleasantly surprised as sometimes franchised workshops have a reputation about them. Even wiped the spilt coffee from the door.......cheers.

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Darryl, Holden Commodore

ABS Ridgehaven

RIDGEHAVEN
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They did other work not in the quote and totalled $1200, but I am very happy wit...

They did other work not in the quote and totalled $1200, but I am very happy with that. The vehicle is going outback 3 times this year and they know this and I have great confidence in their work. Of course while giving 5 stars is always a bit risky as I have no guarantee that they used recommended parts or that some of the work was actually necessary, although I believe that it all was needing to be done, Finally thanks for your input!

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Michael, Toyota Camry

ABS Keswick

KESWICK
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"Friendly staff. The ride to the work came in really handy. Good job overall."

HIMANSHU, Hyundai Sonata/Sonica

Gepps Cross Exhaust & Autocare

POORAKA
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The service took exactly the time I was advised and the mechanic was very friend...

The service took exactly the time I was advised and the mechanic was very friendly. You do not receive a check sheet of what has been completed which left you wondering what work had actually been done, but the car is running very smoothly at this stage.

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Carmen, Hyundai Accent

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Midas Darlington

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"Courteous, friendly and did a great job. Thank You"

Brenton, Ford Falcon

Exhaust Plus Prospect

ENFIELD
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"On time informative friendly service"

John, Honda CR-V

Southern Performance Centre

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Good job, very professional. fixed price. One minor complaint, the pick up optio...

Good job, very professional. fixed price. One minor complaint, the pick up option that I chose. they were not able to pick me up to collect the car, I had to make other arrangements to get there. Overall very pleased.

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Bob, BMW 1 Series

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Midas Harbour Town

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"Reasonably priced and did what needed to done and within a good time frame"

Mick, Hyundai i30

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Jai's Auto Garage

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The machanic was friendly and professional and the work was done on time and as ...

The machanic was friendly and professional and the work was done on time and as expected.

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Ron, Mitsubishi Pajero

Pulse Automotive Services

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Easy online booking. Staff friendly and efficient with good communication. A1......

Easy online booking. Staff friendly and efficient with good communication. A1... I'll be back.

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Robert, SUBARU OUTBACK

Midas Salisbury

SALISBURY
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The guy who helped me was super nice! It was my first experience with Midas and ...

The guy who helped me was super nice! It was my first experience with Midas and I'd definitely go back. Great service!

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Danna, Holden Astra

Midas Glynde

GLYNDE
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"Awesome service 👍🏻"

Emma, Holden Cruze

Midas Prospect

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Adam, Kia Cerato

Midas Magill

MAGILL
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Rob, Mazda BT-50

Tyreright Salisbury

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"Only downside was how long they had my car for"

Tamara, Holden Cruze

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Goodyear Autocare Hampstead Gardens

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Goodyear autocare at Hampstead Gardens was very informative, courteous and charg...

Goodyear autocare at Hampstead Gardens was very informative, courteous and charges reasonably. Will certainly go back.

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Charles, Toyota Camry

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Midas Para Hills

PARA HILLS WEST
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I found it easy to book online. Loved the fact that a free loan car was offered....

I found it easy to book online. Loved the fact that a free loan car was offered. Friendly reception staff that were happy to discuss the concerns with my car; being a woman this was a new and pleasant experience in the car industry. Thank you!

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Sharon, Jeep Grand Cherokee

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Goodyear Autocare Hawthorn

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Very happy with the service and price (compared to what Dealers wanted). Free lo...

Very happy with the service and price (compared to what Dealers wanted). Free loan car provided.

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Simon, Toyota Landcruiser/Prado

ABS Rosewater

OTTOWAY
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"Very helpful"

PAULA, Mitsubishi Lancer

Viva Auto Repairs

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"They were very good. Thanks."

Ali, Ford Falcon

ABS Morphett Vale

MORPHETT VALE
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Good communication and work completed at set time. Would come here again for ser...

Good communication and work completed at set time. Would come here again for service - also got my front brakes done and price competitive.

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Wendy, Kia Cerato

Bridgestone Select Norwood

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"Fantastic customer service!! Highly recommend"

Terri, Toyota Corolla

Approved Automotive Services

NEWTON
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Fantastic. They cover all Euro cars, even new ones and provide in warranty servi...

Fantastic. They cover all Euro cars, even new ones and provide in warranty servicing. My car came back with full safety report, RAA towing voucher for $100, clean, and also smelling nice. All software and service updates done on the computer too for my Audi A5. Friendly staff. I would highly recommend coming here to service your car!

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Drew, Audi A5 Sportback

Angus Mitchell Automotive

EDWARDSTOWN
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"very good specialist workshop "

John, HONDA JAZZ

Daw Park Autocare

DAW PARK
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Service was above my expectation. It was a positive experience. Service was quic...

Service was above my expectation. It was a positive experience. Service was quick and very efficient, and most importantly well within my budget. I will definitely come back to them again on my future car service bookings, and will recommend them to my husband to have his car serviced there too.

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Catherine, HOLDEN COMMODORE

Bravo Race Engineering

MILDURA
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"Great job and advice from Tony. Car running great."

Graham, BMW 3 Series

South Adelaide Autogas & Mechanical

MORPHETT VALE
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All seemed good with replacing shockers. Auto Electrical work for driving light...

All seemed good with replacing shockers. Auto Electrical work for driving lights done and working, , but not able to complete as I desired , possibly due to driving kit cable I supplied.

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Graeme, Toyota RAV4

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Questions? Speak with a Service Advisor
1300 655 661