Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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Top Chery mechanics in Bathurst

Westend Auto Repairs

BATHURST
star star star star star_border

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"Excellent work , very happy & will be back"

Sally, Nissan Murano

NRMA Car Servicing Wagga Wagga

WAGGA WAGGA CBD
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"Good service, very professional, good advice."

joel, Nissan Patrol

SWIFT Service Centre

WAGGA WAGGA CBD
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Super easy, friendly, call you if theres extras great service and price all roun...

Super easy, friendly, call you if theres extras great service and price all round.

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Simmone, Holden Commodore

A1 Mechanical & Exhaust

ORANGE
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It's good. It will be much appreciated if there's curtesy car available for the ...

It's good. It will be much appreciated if there's curtesy car available for the customer during the car servicing

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Venkat, Renault Megane III

Other Chery mechanics in Bathurst

Penrith Tyres & Mechanical Repairs

JAMISONTOWN
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Staff were very friendly and I was called as soon as the car was ready. No issue...

Staff were very friendly and I was called as soon as the car was ready. No issues with service.

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Rebecca, Honda Civic

NRMA Car Servicing Penrith

PENRITH
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"Absolutely no problems of any kind. Thank you."

Lachlan, Holden Commodore

Penrith Car Service

PENRITH
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"Impressed with the service, workshop cleanliness and price, I'll be back"

Darren, Holden Colorado

Hyper Coatings and Automotive

JAMISONTOWN
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"Courteous and helpful, and organised to complete the service promptly."

Stuart, HOLDEN COMMODORE

Midas Penrith

PENRITH
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"Easy, no fuss, friendly staff. Wouldn't hesitate to recommend to others."

Annette, Audi Q3

Production Automotive

JAMISONTOWN
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"Excellent service and friendly staff"

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Graeme Horner Automotive

BLAXLAND
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Basic service was done but extra expenses were inflated. Thankfully they called ...

Basic service was done but extra expenses were inflated. Thankfully they called before doing anything outside and I was able to tell them not to do it.

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Adam, HOLDEN BARINA

Ultra Tune Ingleburn

INGLEBURN
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Can't complain it's still running so I thank you so much for looking after my ba...

Can't complain it's still running so I thank you so much for looking after my baby. I'll be back for my car services for sure thank you so much

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Trace, Toyota 86

The Car Doctor

BELCONNEN
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Work done as expected and the explained what could be needed done in the future....

Work done as expected and the explained what could be needed done in the future. Car was detailed on the outside which I found was great. I would go back Vince

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Vincent, Audi A4 quattro

NRMA Car Servicing Majura Park

CANBERRA INTERNATIONAL AIRPORT
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Excellent Rang me to discuss all work With quotes of how much it would cost . ...

Excellent Rang me to discuss all work With quotes of how much it would cost . Great service for me and my car

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Ant, Audi Q5

Auto Assist

WETHERILL PARK
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Absolutely excellent to deal with! Communication was great, they were profession...

Absolutely excellent to deal with! Communication was great, they were professional and very helpful! I’ll definitely be bringing my car back to these guys! The second we took the car away we could feel the difference - very impressed, very happy!

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Ryan, Holden Barina

Carco Exhaust & Automotive

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SInce using this app, I’ve found & used this particular mechanic to service my J...

SInce using this app, I’ve found & used this particular mechanic to service my Jeep. The owner & staff are friendly, wonderful but also do a fantastic Job. Big thank u to the app for finding a great garage & workshop. Grateful customer for life 👍😁👍

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Shane, Jeep Wrangler

Ultra Tune Phillip

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"Timely and detailed advice"

Will, Holden Cruze

NRMA Car Servicing Seven Hills

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Despite issue with the booked Fixedprice service order, the front desk lady took...

Despite issue with the booked Fixedprice service order, the front desk lady took care of the situation and get my service booking sorted. The service was even completed early and made me a happy customer.

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Gavin, Hyundai i30

Cilia's Automotive Solution

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Very professional and most pleasing of all my car was done within the time frame...

Very professional and most pleasing of all my car was done within the time frame I was told it would be! Very well priced as well, great job guys, keep it up and see you next time!

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Alex, Mazda 3

Marjan Automotives

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Completed on time no hidden extra costs. Work was completed to a high standard. ...

Completed on time no hidden extra costs. Work was completed to a high standard. People friendly and helpful and provided accurate information.

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Max, Ford Fiesta

Midas Rouse Hill

ROUSE HILL
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I love my Yellow Beetle and they gave her the care and expertise that she deserv...

I love my Yellow Beetle and they gave her the care and expertise that she deserves! Advised that on my next service 2 x tyres would need to be replaced and also the brakes, which is helpful for planning purposes. Many thanks Liz

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Liz, Volkswagen Beetle

Goodyear Autocare Fyshwick

FYSHWICK
star star star star star_half

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The workshop mechanics were transparent, didn't try to upsale anything and charg...

The workshop mechanics were transparent, didn't try to upsale anything and charged me what they had quoted. Also explained the service they had done upon picking up the car. Further, pickup-drop off service was awesome. Even though they provide service within 5km, my home was about 6.5 km away and didn't have any issues. I would definitely recommend to go there again.

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Parth, Toyota Kluger

NRMA Car Servicing Liverpool

LIVERPOOL
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"Easy drop off and pick up. Safe environment. Service is excellent."

Kunal, Toyota Camry

Paul Whyte Automotive

GUNGAHLIN
star star star star star_half

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"Very happy with quick professional service at the right price."

Anna, Kia Sorento

NRMA Car Servicing Shellharbour

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Recently had my rotators & front brake pads on my Cruze done by NRMA motor servi...

Recently had my rotators & front brake pads on my Cruze done by NRMA motor services Shellharbour, the customer service I recieved was outstanding & the work was A+, with reasonable price! I'd totally recommend NRMA motor services Shellharbour to anyone that wants quailty work & great service.....thank you guys.

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Courtney, Holden Cruze

C & M Vas Automotive

NORTHMEAD
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"Great advice & reasonable prices."

Kiir, BMW 3 Series

NRMA Car Servicing Rouse Hill

ROUSE HILL
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They only advised what additional work might be required in the future. I was ca...

They only advised what additional work might be required in the future. I was called by Ruben and advised what needs to be changed and how long my car can be run without change. Have provided a quote. I knew exactly what needs to be change on my VW Jetta, and their findings are the same. Thanks for being honest NRMA Rouse Hill. This is my second log book service with this workshop, and would definitely recommend to others.

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Md, VOLKSWAGEN JETTA

NRMA Car Servicing Wollongong

WOLLONGONG CBD
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"Very efficient and value for money service."

suresh, Mercedes-Benz C-Class

Ultra Tune Belconnen

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Good solid service. No problems, called before doing brake pads. Friendly staff....

Good solid service. No problems, called before doing brake pads. Friendly staff. Way better value than dealer by about 30%.

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Andrew, Hyundai ix35

Bridgestone Select Liverpool

LIVERPOOL
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Booked on Monday for service on Thursday. Received confirmation email Monday and...

Booked on Monday for service on Thursday. Received confirmation email Monday and reminder SMS Wednesday. Took car in on Thursday morning and they had no record of the booking. Had to wait 15 minutes to find out whether they could actually perform the service that day. As it was only a minor service they managed to get it done but if it had been a major service it may have not been done which would have been extremely inconvenient for me.

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Darren, HOLDEN COMMODORE

Pro Car Auto

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Very friendly staff. Did a service and safety check for me. When I collected it ...

Very friendly staff. Did a service and safety check for me. When I collected it They had even adjusted the hand brake. Great work and a great price.

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Ian, HOLDEN COMMODORE

N & D Auto Services Pty Ltd

MITCHELL
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I had booked a log book service For my 2005 TW ES Series 2 Mitsubishi Magna. I w...

I had booked a log book service For my 2005 TW ES Series 2 Mitsubishi Magna. I was attended in a very professional manner at the reception and all the issues with the car were listened to very carefully. The car was handed over after the service with thorough explanation of work done, and what work is needed to be done in near future.Overall I am very satisfied with the quality of work done.

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Arun, MITSUBISHI MAGNA

Micar Care

NORTH PARRAMATTA
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"No issues. Very affordable."

Naveen, Mazda CX-5

Tyrepower Campbelltown

CAMPBELLTOWN
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"Quick, informative, friendly"

Reece, TOYOTA COROLLA

Midas Campbelltown

CAMPBELLTOWN
star star star star star_half

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"Excellent"

Robert, Kia Rio

All Tyres & Mechanical

SEVEN HILLS
star star star star star_half

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star star star star star

"Cheap and very friendly defently recommend them"

Crystal, Kia Sorento

Cougar Automotive

OAK FLATS
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"Pleased, helpful"

Carl, Volkswagen Touareg

Tassell Automotive

CASTLE HILL
star star star star star_half

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"Guy was very friendly, helpful and did a great job on my car."

Kerwen, HYUNDAI ix35

S Tech Automotive & Tyres

BLACKTOWN
star star star star star_half

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experienced very helpful and friendly service from the owner, just booked for c...

experienced very helpful and friendly service from the owner, just booked for car service and pink slip and was told the brake pads were due to be replaced.

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Wei, Mitsubishi Lancer

ABS Molonglo

FYSHWICK
star star star star star

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star star star star star

Guys at ABS Molonglo were very friendly and comprehensively talked me through my...

Guys at ABS Molonglo were very friendly and comprehensively talked me through my bill. Would highly recommend them to all my friends.

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Nadine, Great Wall Motors V Series

Ultra Tune Corrimal

CORRIMAL
star star star star star

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star star star star star

"Fantastic, fast and honest guys, I will definitely keep going to them."

Luke, Subaru Outback

* Minimum service amounts apply

Automotive Computer Diagnostic Centre (ACDC) P/L

MITCHELL
star star star star star_half

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star star star star star

I dont really understand that much about cars and the people there worked really...

I dont really understand that much about cars and the people there worked really hard to make sure I knew what i needed done with my car and that i was comfortable with all of the decisions and costs! they also encouraged me to return with discounts on return customers!

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Jennifer, BMW 318i

Team Wild Speed

WETHERILL PARK
star star star star star_half

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Service was great but communication between Fixed Price and Wild Team could have...

Service was great but communication between Fixed Price and Wild Team could have been clearer eg diesel car not related to mechs

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David, Skoda Octavia II

ABS Wodonga

WODONGA CBD
star star star star star

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star star star star star

Great service and met time requirements , was able to leave with them overnight ...

Great service and met time requirements , was able to leave with them overnight , great service centre sets a high standard

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Ben, Holden Ute

* Minimum service amounts apply

Midas Liverpool

LIVERPOOL
star star star star star_half

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star star star star star

"Extremely friendly and competent service"

keone, Toyota Yaris

Ultra Tune Tuggeranong

GREENWAY
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star star star star star

It is great customer service at most competitive price that are miles ahead of t...

It is great customer service at most competitive price that are miles ahead of the local competitors. Highly recommended.

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Jian, Toyota Aurion

RPM Dubbo

DUBBO CBD
star star star star star_half

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star star star star star_border

Polite friendly service. Vehicle runs like a dream and was a good and thorough s...

Polite friendly service. Vehicle runs like a dream and was a good and thorough service. Robertson's could open a little earlier for people who have to get to work.

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Alan, Isuzu D-Max

NRMA Car Servicing Campbelltown

CAMPBELLTOWN
star star star star star_border

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star star star star star_border

Work carried out was good. And as mention for complimentary car wash they said w...

Work carried out was good. And as mention for complimentary car wash they said we only do if we perform service.

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Jatinder, Honda Civic

Rays Automobiles

SHALVEY
star star star star star

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star star star star star

Very helpful people there. Gave the useful advice and drop off service is conven...

Very helpful people there. Gave the useful advice and drop off service is convenient.

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Sigang, MITSUBISHI TRITON

Tyreright Prestons

CARTWRIGHT
star star star star star_half

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star star star star star

Great customer service. Quick to fix additional areas that needed servicing on t...

Great customer service. Quick to fix additional areas that needed servicing on top of what was requested.

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Patrick, Mercedes-Benz CLC-Class

PTA Automotive Mechanical Repairs

MOOREBANK
star star star star star

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star star star star star

"Very friendly, highly recommended. Great detailed information. No hidden costs."

Nayan, Audi A1/A1 Sportback

Crofty's Auto & Tyres

SOUTH NOWRA
star star star star star

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star star star star star

"Booked over the Internet for a log book service on my Holden Captiva 7 LX. "

Jethro, Holden Captiva

Tyreright Dubbo

DUBBO CBD
star star star star star_half

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star star star star star

They were very thorough with the checks, better than most other places I have ta...

They were very thorough with the checks, better than most other places I have taken my vehicle to. Will definitely use them in the future. The mechanic was clear in his explanations which was helpful

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Rod, Honda Jazz

ABS Shepparton

SHEPPARTON CBD
star star star star star_half

LATEST REVIEW

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star star star star star_border

My experience was great. Initially there was a mix up with my booking, howev...

My experience was great. Initially there was a mix up with my booking, however the guys at ABS were very helpful, and more than willing to help out. As of the quality of the service, currently my is running beautifully without any issue, which is a testament to the service provided by ABS.

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Ben, SUBARU OUTBACK

Echuca Performance

ECHUCA CBD
star star star star star_border

LATEST REVIEW

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star star star star star_border

"Great to have pick up service. Very reasonable rates."

Heather, Toyota Corolla

King Bear Auto

EAST BENDIGO
star star star star star_half

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star star star star star

"Work finished promptly and professionally."

Gayle, Hyundai Accent/Excel

Bob Adamson Automotive Pty Ltd

SOUTH WINDSOR
star star star star star

LATEST REVIEW

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star star star star star

"Great bunch of guys, easy to deal with, know their stuff. Service with a smile."

Wayne, VOLKSWAGEN GOLF

TopAutomotive

KINGS PARK
star star star star star_half

LATEST REVIEW

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star star star star star

Excellent !!! Top bloke, great service, great price and even threw in a complime...

Excellent !!! Top bloke, great service, great price and even threw in a complimentary car wash and vacuum. Highly recommend !!!

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Anthony, Lexus IS

Midas Blacktown

BLACKTOWN
star star star star_half star_border

LATEST REVIEW

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star star star star star

"Professional and very friendly team. All the best."

Raymon, Volkswagen Golf

GenTech Automotive & Performance Centre

MITCHELL
star star star star star

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star star star star star

Marcus and the team were great to deal with. He ordered parts for a great price,...

Marcus and the team were great to deal with. He ordered parts for a great price, fitted them and even called to let me know that I'd be making a bad call installing some parts that I'd supplied as the existing ones were a better overall part. Price was extremely reasonable. I'll definitely be heading back to Gentech.

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Greg, Nissan Pathfinder

APR Mechanical

SMEATON GRANGE
star star star star star

LATEST REVIEW

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star star star star star

Very friendly and helpful... Awesome service, Mark was very accommodating and th...

Very friendly and helpful... Awesome service, Mark was very accommodating and the service was completed in 3 hour.

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Fernando, Mazda BT-50

MRT Automotive

MOAMA
star star star star star

LATEST REVIEW

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star star star star star

A major service dealt with efficiently and promptly. Price MUCH LESS than car ...

A major service dealt with efficiently and promptly. Price MUCH LESS than car dealership.

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Trevor, Volkswagen Polo

DC Automotive Pty Ltd

MULGRAVE
star star star star_half star_border

LATEST REVIEW

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star star star star star

I'd like to personally thank the whole team from DC Automotive Pty Ltd! Firstly,...

I'd like to personally thank the whole team from DC Automotive Pty Ltd! Firstly, I was welcomed into the office by Dave and he knew exactly who I was (I had an early 8am booking). We had a good old chat about the car and if there was a possibility of other work needing to be done to it he would let me know. I got a lift home from one of the mechanics - very handy considering I was about 5k from home. The service was for a MY 12.5 VW Passat Diesel Wagon and it needed a new timing belt - a big job! A quick phone call later in the afternoon confirmed the price. They were on the mark as quoted and even changed another belt but didn't charge me labor for it which was really nice of them. I was offered to be picked up from my house and taken back to my car - how good is that? I planned to get a taxi, so the pick up was extremely handy and I had a nice chat on the way there.Dave showed me all of the parts that were replaced and talked me through it which was very handy. All in all the car was given the thumbs up by Dave and nothing else could be found. He gave me some handy advice which I will keep in mind for the future. If you are looking for an honest, reliable, friendly and professional mechanic - Dave and the team are for you. Owning a European car is always a worry, but not any longer. I am really looking forward to my next service and would definitely recommend DC Automotive Pty Ltd.

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William, Volkswagen Passat

Liverpool Autocare

LIVERPOOL
star star star star star

LATEST REVIEW

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star star star star star

"all good..yet expensive"

Aravinb, HONDA CR-V

Ultra Tune Fyshwick

FYSHWICK
star star star star star

LATEST REVIEW

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star star star star star

"Great service"

Joel, Nissan Navara

Mechanika Motors

GOULBURN CBD
star star star star star

LATEST REVIEW

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star star star star star

"Car is running great, very pleased with the service! Would recommend"

Louise, Mitsubishi ASX

Target Automotive

RIVERSTONE
star star star star star

LATEST REVIEW

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star star star star star

"Friendly staff and great service."

Tin, Toyota RAV4

Cabramatta Auto Mechanical Repairs

CABRAMATTA
star star star star star_half

LATEST REVIEW

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star star star star star_border

The mechanics were prompt and efficient, and gave concise information /quoting o...

The mechanics were prompt and efficient, and gave concise information /quoting on what possible works may need to be done to the car.

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Jeremy, AUDI A3

EA Quality Auto Repairs

SMITHFIELD
star star star star star_half

LATEST REVIEW

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star star star star star_border

"Good service"

Pari, Toyota Camry

* Minimum service amounts apply

Zoom Automotive

RIVERSTONE
star star star star star_border

LATEST REVIEW

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star star star star star

Jason at Zoom Automotive was very helpful and was very thorough in making sure t...

Jason at Zoom Automotive was very helpful and was very thorough in making sure that his work was done right. 5 stars ⭐️

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Nathan, Volkswagen Polo

ABS Albury

LAVINGTON
star star star star star_border

LATEST REVIEW

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star star star star star

Very friendly staff, log book service completed without any issues. Would recomm...

Very friendly staff, log book service completed without any issues. Would recommend and use again.

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Liz, Jeep Grand Cherokee

Illawarra Truck and Car Centre

FERNHILL
star star star star star

LATEST REVIEW

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star star star star star

Great Customer Service, something which is often lost with big businesses. Will...

Great Customer Service, something which is often lost with big businesses. Will definitely be back!

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Jasmine, Mitsubishi Lancer

Tic Automotive Services

FAIRY MEADOW
star star star star star

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Appointment made quickly, friendly attitude from Daniel, obviously knowledgeable...

Appointment made quickly, friendly attitude from Daniel, obviously knowledgeable, car back in 5 hours. Would recommend to all to give them a go.

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John, Subaru Liberty

Quick Stop Automotives

PRESTONS
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"Honest & Great Service"

Tammy, Suzuki Swift

AutoStop Service Centre

NORTH WOLLONGONG
star star star star star

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The best tune up/car service I have ever had. They addressed all of our requirem...

The best tune up/car service I have ever had. They addressed all of our requirements. Would definitely recommend this autostop service centre.

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Janet, Nissan Navara

Buddy's Motor Mechanic

ARNDELL PARK
star star star star star

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Happy with routine car servicing; also gave valuable advice about how to go abou...

Happy with routine car servicing; also gave valuable advice about how to go about a potential issue I already know about.

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Christian, TOYOTA COROLLA

In Car Racing

WETHERILL PARK
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1300 655 661