Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

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Top mechanics in Albury

ABS Albury

LAVINGTON
star star star star star_border

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Very friendly staff, log book service completed without any issues. Would recomm...

Very friendly staff, log book service completed without any issues. Would recommend and use again.

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Liz, Jeep Grand Cherokee

ABS Wodonga

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The staff were very friendly and professional. They did a great job in a small ...

The staff were very friendly and professional. They did a great job in a small time frame. Definitely would recommend them to everyone

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David, Kia Rio

NRMA Car Servicing Wagga Wagga

WAGGA WAGGA CBD
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"Very nice place, service was done professionally and within time constraints."

Aaron, Nissan Pulsar

The Car Doctor

BELCONNEN
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star star star star star

Greg Murray at the Car Doctor was very pleasant to deal with and most helpful an...

Greg Murray at the Car Doctor was very pleasant to deal with and most helpful and honest.

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Cath, BMW X5

SVM Automotive

EPPING
star star star star star

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"Good service. Very helpful"

Fadi, Jeep Wrangler

Recently requested quotes for Albury mechanics

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$273.67

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They were very helpful with all aspects of the car service will deal with them a...

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Rapid Tune Epping

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Jimmy, Suzuki Swift

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Rapid Tune Kilsyth

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Ultra Tune Phillip

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Rowena, Honda Integra

Ultra Tune Diamond Creek

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"Pick up and delivery was excellent - makes it much easier to get a service."

Marcus, BMW 5 Series

Paul Whyte Automotive

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Easy check in, the work was completed on time as requested and the car is runnin...

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Ultra Tune Belconnen

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"Ultra Tune Belconnen did a great job. Timely, and very helpfulful. Cheers"

Steve, Mitsubishi Lancer

N & D Auto Services Pty Ltd

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N & D Auto Services provided us with a very reasonable service at a good price. ...

N & D Auto Services provided us with a very reasonable service at a good price. They explained the work undertaken. We were satisfied and felt we received value for money. We'll be back!

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Tim, TOYOTA AVENSIS VERSO

ABS Epping

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During this normal servicing, they have genuinely identified the problem associa...

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Sunil, Toyota Corolla

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All the highly rated assessments and comments of others reviewers are justified!...

All the highly rated assessments and comments of others reviewers are justified! Experienced mechanics, rather than apprentices, do the work. The work is skillfully done and their price is very competitive. All work is explained in advance and justified. They go out of their way to build trust and have excellent customer service. After 40 years I have finally found car mechanics that I can trust!

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Simon, Volkswagen Golf

Ultra Tune Bayswater

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Tony, VOLKSWAGEN TIGUAN

Creighton's TJM

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I was very impressed with the mechanic who called to say my car was ready for pi...

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Cleijne Motors

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The mechanic provided all the information about the car. He explained what needs...

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Mr Car Clinic

CROYDON
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Kevin was fantastic. I booked my daughter's car in for a service and possible br...

Kevin was fantastic. I booked my daughter's car in for a service and possible brake replacement, which he told me she did not need. I appreciated his honesty as he could have replaced them and charms and l wouldn't have been any the wiser. Prompt service. I will be back

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Anne, Volkswagen Up!

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John, Honda Accord Euro

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ABS Eltham

ELTHAM
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"Great Service. Very helpful."

Christian, MAZDA 2

ABS Shepparton

SHEPPARTON CBD
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My experience was great. Initially there was a mix up with my booking, howev...

My experience was great. Initially there was a mix up with my booking, however the guys at ABS were very helpful, and more than willing to help out. As of the quality of the service, currently my is running beautifully without any issue, which is a testament to the service provided by ABS.

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Ben, SUBARU OUTBACK

Echuca Performance

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A good summary on the invoice (of what they did). However I booked a drop off se...

A good summary on the invoice (of what they did). However I booked a drop off service (for FREE) which they tried to charge me for. They did get a staff member to drop me off and pick me up in the end but this damaged the experience somewhat.

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Heather, Toyota Corolla

SWIFT Service Centre

WAGGA WAGGA CBD
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Super easy, friendly, call you if theres extras great service and price all roun...

Super easy, friendly, call you if theres extras great service and price all round.

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Simmone, Holden Commodore

Lilydale Service Centre

LILYDALE
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Dropped the car off. They drove us to Lillydale shopping complex in our car so w...

Dropped the car off. They drove us to Lillydale shopping complex in our car so we could unload my wife's electric wheel chair. We shopped whilst car was being serviced. Rang us to let me know the car was ready and they came and picked me up so I could take mechanic back and pay for service. All too easy and convenient I'm very happy.

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Chris, Volkswagen Caddy/Caddy Maxi

King Bear Auto

EAST BENDIGO
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It was great! Friendly, did what they said they would do and my car was finished...

It was great! Friendly, did what they said they would do and my car was finished at the time I requested. This is the first place that has taken the time to explain everything to me about the work they have done and future work that will be required. Will definitely go back 👌

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Sally, BMW 3 Series

Goodyear Autocare Croydon

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Goodyear team at Croydon were fantastic. At no stage did the fixed quote come in...

Goodyear team at Croydon were fantastic. At no stage did the fixed quote come into question and in the end I received more than I hoped for, at a great price. These guys will be my new service centre. Thanks so much. My car feels new!

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Ben, SUBARU TRIBECA

GenTech Automotive & Performance Centre

MITCHELL
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Quick and cheap - no hassle and flexible with pick up time. Did a great job repl...

Quick and cheap - no hassle and flexible with pick up time. Did a great job replacing my windscreen, throwing in free wiper blades. Would recommend.

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Caitlin, Toyota Yaris

MRT Automotive

MOAMA
star star star star star

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Great service, friendly and informative. Would recommend to anyone needing a fas...

Great service, friendly and informative. Would recommend to anyone needing a fast, thorough car service.

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Craig, TOYOTA RAV4

Autotest Service Centre

ELTHAM
star star star star star

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"Great service, kept me up to date with calls so there were no surprises."

Chris, Jeep Cherokee

Can Do 4x4

LILYDALE
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"fantastic!"

Clint, Mitsubishi Triton

Ultra Tune Fyshwick

FYSHWICK
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"Great service"

Joel, Nissan Navara

J Star Automotive

DIAMOND CREEK
star star star star star_half

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Friendly,no fuss, simple process, good service, right price and done on time. Wh...

Friendly,no fuss, simple process, good service, right price and done on time. What more could you want from a car service.

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Jack, Nissan X-Trail

Innovate Performance

MORWELL
star star star star star

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star star star star star

Staff were very friendly & informative & drove me to & from the local shopping c...

Staff were very friendly & informative & drove me to & from the local shopping centre while my car was being serviced.

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Dianne, HOLDEN COMMODORE

One Stop Tyres

BRIAR HILL
star star star star star

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star star star star star

"Car's going great!"

Tim, Peugeot 307

Le Mans Automotive

TEMPLESTOWE
star star star star star

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star star star star star

Shane was helpful in every way possible, and finished his service by washing my ...

Shane was helpful in every way possible, and finished his service by washing my car.

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philip, PEUGEOT 308

Yarra Valley Autocare

LILYDALE
star star star star star

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star star star star star

Great mechanic. Fast, friendly and efficient service. Honest and very competitiv...

Great mechanic. Fast, friendly and efficient service. Honest and very competitive pricing. Will be taking our cars here in future.

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Sarah, Subaru Liberty

Garage Apex

EPPING
star star star star star

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"My experience was great....Ken was very informative and great mechanic"

Shirshik, Holden Jackaroo

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Questions? Speak with a Service Advisor
1300 655 661