Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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The Car Doctor

BELCONNEN
star star star star star_half

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Mr. Greg , the owner of Car Doctor personally provided the most satisfied car pr...

Mr. Greg , the owner of Car Doctor personally provided the most satisfied car pre-purchase inspection for our booked car Toyota Kluger. He efficiently used garage ramp/lift and scanner to have a thorough inspection of the car in the Car Doctor Workshop, had a perfect road test and gave valuable advice to save us a big sum of $. His service charge is much less than other famous Car Inspection Companies which do not check in the workshop, do not use ramp/lift, do not use scanner. Mr. Greg and Car Doctor deserve 6 stars if it is available here. Many thanks, Mr. Greg Murray and CAR Doctor. Good luck always. Tracy!

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Cao, Toyota Kluger

Carco Exhaust & Automotive

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Very happy with the service. Everyone I spoke with was very nice. I couldn't dro...

Very happy with the service. Everyone I spoke with was very nice. I couldn't drop the car off before 9:30am and had to have it ready by 3pm for school pickup and they were very accommodating.

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Alison, Hyundai i30

Ultra Tune Belconnen

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I took my Chrysler 300 for the 48000km maintenance. The service was very good in...

I took my Chrysler 300 for the 48000km maintenance. The service was very good in one day they did the roadworthy inspection and all the required maintenance.

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Dmitry, Chrysler 300

GenTech Automotive & Performance Centre

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Gentech were professional and shorted my issue quickly even though the incorrect...

Gentech were professional and shorted my issue quickly even though the incorrect part was initially delivery for fitment.

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Andy, Ford Ranger

N & D Auto Services Pty Ltd

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Easy to book a service No long waiting list. Reasonable price. Will certainly co...

Easy to book a service No long waiting list. Reasonable price. Will certainly come back.

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Wenqian, Mazda 3

Recently requested quotes for Cook mechanics

Average quote price in Canberra

$562.21

Ford Falcon

TASKS QUOTED

Logbook Service - 105000 kms / 84 months

$403.09

No deposit & interest free

BOOK NOW, PAY LATER

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Book trusted and local mechanics with AutoGuru.

You don’t need to call all the mechanics in Canberra to find the best quote – we do it for you! We have an easy to use database of Cook mechanics & car services waiting to offer you the best deal. Just enter a couple of details, choose from the list of fixed quotes and book!

Why spend hours ringing around when you can find all the best mechanics in Cook right here? Our upfront quoting system means you’ll know beforehand how much your repair or service will be, so no nasty surprises. It really couldn’t be easier. Join other happy Canberra customers today!

Whether you have a small daily driver a prime mover, or anything in between, we have the local Cook mechanic that will suit your needs and budget. If you need a logbook service, a tune up, a new motor or a rear-view mirror repair, you’ll find the best price right here on AutoGuru.

Why not have a mobile mechanic come to your home to complete your next service. Carry on with your day while a mobile mechanic carries out the service at a convenient location. Your day isn't interrupted, so you can carry on with the important things in life.

Really wanted to go to that Saturday BBQ but need to service your car? We've got you sorted. Book trusted local mechanics in Cook that are open on Saturday and also offer a loan car and a drop off service! Don't let the boring adult stuff get in the way of your weekend. Get instant quotes on AutoGuru and we can help you save money and let you get back to the things you really enjoy!

Questions? Speak with a Service Advisor
1300 655 661