Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

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Top mechanics in Canberra

The Car Doctor

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Greg Murray at the Car Doctor was very pleasant to deal with and most helpful an...

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Carco Exhaust & Automotive

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Ultra Tune Phillip

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"I was very impressed with the service. It was efficient and reasonably priced. "

Sophie, Volkswagen Passat

Paul Whyte Automotive

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The service was very good and they reported back on issues I had raised which a ...

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Goodyear Autocare Fyshwick

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The workshop mechanics were transparent, didn't try to upsale anything and charged me what they had quoted. Also explained the service they had done upon picking up the car. Further, pickup-drop off service was awesome. Even though they provide service within 5km, my home was about 6.5 km away and didn't have any issues. I would definitely recommend to go there again.

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Ultra Tune Belconnen

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"Ultra Tune Belconnen did a great job. Timely, and very helpfulful. Cheers"

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Recently requested quotes for Canberra mechanics

Average quote price in Canberra

$287.65

CANBERRA

Audi A3/A3 Sportback

TASKS QUOTED

Logbook Service - 75000 kms / 60 months

$233.43

WODEN

Audi Q5

TASKS QUOTED

Logbook Service - 60000 kms / 48 months

$1,524.08

GRIFFITH

Audi Q5

TASKS QUOTED

Basic Service

$342.93

GRIFFITH

Audi Q5

TASKS QUOTED

Logbook Service - 15000 kms / 12 months

$320.93

CANBERRA INTERNATIONAL AIRPORT

Audi A6

TASKS QUOTED

Basic Service

$328.99

CHARNWOOD

Audi Q5

TASKS QUOTED

Logbook Service - 75000 kms / 60 months

$291.85

ACTON

Audi A6

TASKS QUOTED

Logbook Service - 144 months / any kms

$421.08

CAMPBELL

Audi A3/A3 Sportback

TASKS QUOTED

Logbook Service - 105000 kms / 84 months

$616.40

CANBERRA CBD

Audi A4

TASKS QUOTED

Logbook Service - 60000 kms / 48 months

$1,120.34

AMAROO

Audi A4

TASKS QUOTED

$185.23

HARRISON

Audi A4

TASKS QUOTED

Logbook Service - 45000 kms / 36 months

$276.34

CANBERRA

Audi A3/A3 Sportback

TASKS QUOTED

Basic Service

$266.68

ACTON

Audi Q5

TASKS QUOTED

Logbook Service - 45000 kms / 36 months

$808.22

ACTON

Audi Q5

TASKS QUOTED

Basic Service

$277.05

CANBERRA

Audi A3/A3 Sportback

TASKS QUOTED

Custom Repair 1

$0.00

CAMPBELL

Audi A3 Cabrio

TASKS QUOTED

Logbook Service - 150000 kms / 120 months

$442.70

CAMPBELL

Audi A4

TASKS QUOTED

Logbook Service - 120 months / any kms

$434.71

FRANKLIN

Audi A4

TASKS QUOTED

Logbook Service - 15000 kms / 12 months

$295.79

GREENWAY

Audi Q3

TASKS QUOTED

Logbook Service - 60000 kms / 48 months

$1,184.93

GREENWAY

Audi Q3

TASKS QUOTED

Logbook Service - 75000 kms / 60 months

$289.66

CANBERRA

Audi A3/A3 Sportback

TASKS QUOTED

Logbook Service - 15000 kms / 12 months

$237.75

GUNGAHLIN

Audi A3

TASKS QUOTED

Basic Service

$273.63

CANBERRA

Audi A3

TASKS QUOTED

Basic Service

$240.06

AINSLIE

Audi A5 Sportback

TASKS QUOTED

Logbook Service - 45000 kms / 36 months

$248.55

BARTON

Audi SQ5

TASKS QUOTED

Logbook Service - 60000 kms / 48 months

$821.23

CANBERRA

Audi A3

TASKS QUOTED

Logbook Service - 108 months / any kms

$358.09

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Greg, Nissan Pathfinder

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"Very quick and fast service,Staff are very helpful"

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Chad, Holden Astra

Hyper Coatings and Automotive

JAMISONTOWN
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Iam extremely satisfied with the service provided by Hyper Coatings & Automotive...

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Pedro, MAZDA 6

Penrith Car Service

PENRITH
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ABS Wodonga

WODONGA CBD
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The staff were very friendly and professional. They did a great job in a small ...

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David, Kia Rio

Midas Liverpool

LIVERPOOL
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Arrived on time and they were ready. They drove me to work. Several hours later ...

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Sinsook, Hyundai Getz

Midas Penrith

PENRITH
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"Easy, no fuss, friendly staff. Wouldn't hesitate to recommend to others."

Annette, Audi Q3

Tyreright Prestons

CARTWRIGHT
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I was happy with the service of my car and the customer service, to me I knew wh...

I was happy with the service of my car and the customer service, to me I knew what was wrong with my car! Which enabled me to get a quote over the phone, I was wrapped with the quote given to me considering I took my car to three mechanics prior to taking it to tyreright to have a look and they quoted me triple the amount tyreright people have quoted, so I'm very happy, and recommend tyre right in prestons NSW to everyone & anyone, thanks guys

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Sia, Hyundai Elantra

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CAMPBELLTOWN
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Ousamah, Honda Jazz

Crofty's Auto & Tyres

SOUTH NOWRA
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"Great job, I would recommend Crofty's."

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PTA Automotive Mechanical Repairs

MOOREBANK
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Julio, Honda Civic

SWIFT Service Centre

WAGGA WAGGA CBD
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Simmone, Holden Commodore

A1 Mechanical & Exhaust

ORANGE
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It's good. It will be much appreciated if there's curtesy car available for the ...

It's good. It will be much appreciated if there's curtesy car available for the customer during the car servicing

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Venkat, Renault Megane III

A1 Auto & Metal Recyclers Pty Ltd

BELLAMBI
star star star star star

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Courteous and efficient greeting, car service according to schedule, and good ex...

Courteous and efficient greeting, car service according to schedule, and good explanation of repairs undertaken. Thank you!

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Brian, Jeep Compass

Springwood Tyre Service

VALLEY HEIGHTS
star star star star star

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It was very simple and straightforward. I intend to use them more often in the f...

It was very simple and straightforward. I intend to use them more often in the future and will get a better feel for the quality of service they provide.

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Tarun, HONDA ACCORD

Production Automotive

JAMISONTOWN
star star star star star

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star star star star star

"Excellent service and friendly staff"

Dave, DODGE NITRO

APR Mechanical

SMEATON GRANGE
star star star star star

LATEST REVIEW

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star star star star star

will be booking again next time for further services have also referred to frien...

will be booking again next time for further services have also referred to friends and family.

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Alicia, MAZDA 2

Westend Auto Repairs

BATHURST
star star star star star_half

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"Excellent work , very happy & will be back"

Sally, Nissan Murano

Liverpool Autocare

LIVERPOOL
star star star star star

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"all good..yet expensive"

Aravinb, HONDA CR-V

Helensburgh Car Services

HELENSBURGH
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Helensburgh Car Services provided efficient and friendly service from start to f...

Helensburgh Car Services provided efficient and friendly service from start to finish.

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Leonie, Toyota Aurion

Graeme Horner Automotive

BLAXLAND
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Great service from Graeme and team. Honest, trustworthy and responsive. As a sin...

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Kate, Mitsubishi Express Van

ABS Albury

LAVINGTON
star star star star star_border

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Very friendly staff, log book service completed without any issues. Would recomm...

Very friendly staff, log book service completed without any issues. Would recommend and use again.

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Liz, Jeep Grand Cherokee

Illawarra Truck and Car Centre

FERNHILL
star star star star star

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Great Customer Service, something which is often lost with big businesses. Will...

Great Customer Service, something which is often lost with big businesses. Will definitely be back!

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Jasmine, Mitsubishi Lancer

Quick Stop Automotives

PRESTONS
star star star star star

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star star star star star

"Honest & Great Service"

Tammy, Suzuki Swift

No deposit & interest free

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Questions? Speak with a Service Advisor
1300 655 661