Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Need a Vehicle Will Not Start Inspection?

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How much does a Vehicle Will Not Start Inspection Cost?

 

There’s nothing worse than jumping in your car when you’re in a hurry, turning the key in the ignition and nothing happening.

Having a vehicle that won’t start can be attributed to many components not working correctly, and will need to be inspected to correctly diagnose and rectify the issue to get you back on the road as soon as possible.

There are a number of issues that will make a vehicle not start, ranging from electrical problems to a failure in the fuel system or an issue with the starter motor or battery.

Vehicle Will Not Start Inspection

How this System Works

On the modern vehicle, there are a number of components that are required to get the engine up and running when you turn the key.

The starter motor, battery and engine control unit (ECU) turn the engine and fire the fuel injectors and spark plugs (on a petrol engine) which ignites the mixture inside the cylinders and provides the power to move the vehicle.

The fuel pump provides the fuel from the fuel tank and the camshaft and crankshaft sensors provide the internal engine component location to the ECU to ensure the fuel and spark are ignited at the correct time for optimal engine performance. 

Common reasons for a Vehicle Not Starting

  • Low battery voltage or failed battery: The starter motor and ECU require proper battery voltage to operate correctly, and a low voltage or failed battery will prevent a vehicle from starting. This is one of the most common reasons for a vehicle to not start, and should be the first component checked.
  • Failed starter motor: The starter motor draws current from the battery to spin the engine over when the ignition is switched on. If the solenoid or ring gear fail on the starter motor, it will not be able to turn the engine over and the vehicle will not start. A failed starter motor often gives off a ‘clicking’ noise when the key is turned.
  • Loose or corroded battery terminals: Loose or corroded battery terminals will not allow the correct amount of current to flow to the starter motor when the key is turned, as well as reducing the amount of power that is available to other components that require battery voltage to operate.
  • Failed fuel pump: The internal combustion engine requires air, fuel and spark to operate, and the fuel pump moves fuel from the tank up to the fuel rail and injectors and into the engine. If the pump fails, no fuel will be pumped to the engine, and the vehicle will not be able to start.
  • Failed ignition switch: A faulty ignition switch will prevent the vehicle from starting as it does not transmit the movement of the key in the ignition barrel, so the starter motor does not know when to engage. With advancements in technology, this is not as common of a fault in the modern vehicle as it was with older vehicles.
Vehicle will not start Inspection

How is a vehicle not starting inspection carried out?

Our mechanics will inspect the battery, starter motor and other components and diagnose the issue that is preventing the vehicle from starting. A quote will then be provided for any repairs that are required to return the vehicle to fully operational.

How important is this inspection?
Having a vehicle that does not start defeats the purpose of owning it – so it’s important to have your vehicle inspected as soon as possible to return it to operating condition and get you back on the road.

Questions? Speak with a Service Advisor
1300 655 661