Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Need a Vehicle Misfiring Inspection?

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How Much Does a Vehicle Misfiring Inspection Cost?

 

One of the most common causes for an engine misfire is excessively worn or failed spark plugs. The spark plugs are one of the most important parts when it comes to igniting the fuel and air mixture inside the engine, and if they are not working to their full capacity, will cause the engine to misfire and vibrate excessively as the combustion process is not carried out efficiently.

Not only will this cause increased fuel consumption, but may also cause damage to sensitive components inside the engine and exhaust.

Spark plugs do wear out over time, and most manufacturers recommend spark plugs to be replaced at certain intervals to maintain engine performance and efficiency.

Modern petrol engines usually have one spark plug for each cylinder, although there are some engines that have two spark plugs per cylinder.

Vehicle Misfiring Inspection

How Do Spark Plugs Work?

Spark plugs are commonly made of copper, although some modern vehicles use spark plugs made of platinum or iridium for longer durability.

This allows them to effectively transmit the electrical power supplied by the ignition system to ignite the air/fuel mixture inside the cylinders of the engine.

They are fired thousands of times per minute with precise accuracy by an electrical current that is controlled by the engine control unit (ECU).

Common Signs Your Spark Plugs May Require Replacing

How are the Spark Plugs Inspected?

  • The vehicles computer system is scanned for any Diagnostic Trouble Codes (DTC)
  • The bonnet is opened and the surface around the ignition system is cleaned of dirt and debris
  • The inlet manifold is removed (If required)
  • The ignition leads or coil packs are disconnected, and the spark plugs removed
  • The threads in the cylinder head are inspected for damage
  • The old spark plugs are inspected for any signs of damage
  • If requested, a compression test may be carried out (at an additional charge)
  • The mechanic will provide a report and quote for any work required

How Important is a Spark Plug Inspection?

Operating a vehicle that has excessively worn spark plugs can cause other damage, especially if the vehicle is misfiring.

This allows un-burned fuel to enter the exhaust and may cause expensive damage to the catalytic converter, as well as expensive internal engine damage.

If you notice that your vehicle is misfiring, it is best to have your vehicle inspected immediately, to prevent any damage occurring and return your vehicle to smooth running operation.

If you've read this far, you obviously care about your car. A lot. So next time you need a service, repair or inspection, visit AutoGuru. We let you search and book from over 1,600 qualified mechanics, who eat car troubles for breakfast.

Questions? Speak with a Service Advisor
1300 655 661