Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal Afterpay or Zip and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see

Does the price include parts and labour?

For all servicing and repairs, our pricing includes parts, labour and GST.

For inspection and diagnostic jobs, our pricing includes labour and GST but does not include parts.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of other fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See the list of Service Tasks at the top of the booking confirmation page.


Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Manufacturers Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your manufacturer's warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service at the top of the page under Service Tasks. This is found directly underneath the name of the service you have chosen.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops. 

Their listing will have a special Mobile Mechanic badge which can be found directly underneath their operating hours. 

Can I get quotes for repairs and inspections?

You sure can! Once you have entered in your vehicle details and location on the home screen, the next page will ask you what repair or service you're after.

You can browse through the categories that we've listed, such as Brakes, Clutch or  Timing belt/chain, or by clicking the blue "Search repairs & inspections" button at the bottom of the page, you can search for the repair you're after. 

If you're still unable to find what you're after, click on the blue "Can't find it? We can help!" button and you'll be provided with a comment box where you can describe the repair you need. 

Once you've selected a repair, either click "Continue" to move on in the quote process or, If you'd like to add another repair, click the "Add more items" button. 

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront and online using your credit card or PayPal
2. Create an Afterpay account that allows you to pay now and make four, fortnightly interest-free payments
3. Create a reusable, interest-free Zip account to pay now and make easy weekly or monthly payments over time
4. Pay the workshop when you pick your car up and the service and/or repairs have been completed 

Cancellation fees apply. For full Terms & Conditions visit

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service at the top of the page under "Service Tasks". This is located directly underneath the name and price of the service you've selected. 


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How Much Does a Tyre Inspection Cost?

The tyres on your vehicle are the main contact between you and the road but is one of the most overlooked parts when it comes to vehicle maintenance.

Tyres wear down over time but other problems with your vehicle may cause them to wear out faster or wear unevenly - costing you more money.

Having your tyres inspected regularly will ensure that your vehicle is safe both for your family and other motorists.

Tyre Inspection

How do Tyres work?

Tyres are made up of a rubber carcass built around steel belts, with the tread layered on top. They have an airtight bead which seals to the inside of the rim they are fitted to, which allows them to be airtight and maintain pressure and inflation. The four tyres provide the only contact between your vehicle and the road and work with the suspension and steering components to provide stable and secure handling.

Common Tyre Issues

Incorrect Tyre Pressure

One of the most common reasons that tyres wear unevenly is incorrect tyre pressure. Over or under inflating your tyres can have drastic effects on both wear rate and how your vehicle handles.

Over inflation of tyres causes the middle of the tyre to wear out faster, and will make the ride more uncomfortable as the tyre will not absorb much of the shock from bumps in the road.

Under inflation causes the shoulders of the tyre to wear quicker, and will also affect the handling characteristics of the vehicle.

Damage to tread or sidewall

Hitting potholes at speed, running over debris on the road or running into curbs or gutters can all cause irreparable damage to your tyres.

If your tyres are damaged and you continue to drive on them, they may fail and cause an accident.

Having your tyres inspected at regular intervals, or after an impact, will ensure your tyres are safe to drive on.

Car is out of alignment

If your tyres are wearing unevenly, and the pressures are good, it may indicate that there is a problem with your vehicles alignment settings.

Manufacturers have specific alignment settings and if your vehicle is not adjusted back to these settings regularly, it may affect the handling and life of the tyres.

It could also indicate a problem with the suspension system of your vehicle.

Excessively Worn Tyres

It is normal for tyres to wear down over time and it may just be that you are due to have them replaced.

If the tread is worn down below a certain level (legal limit in most states is 1.5mm) it is time to have your tyres replaced.

If there is no tread left, or you see wires hanging from your tyres, it is time to replace them as soon as possible.

How is a Tyre Inspection carried out?

Our mechanics will inspect your tyres for tread depth, proper inflation, and check for any damage to the sidewall or tread – including punctures.

The wheels will be inspected for any damage and they will also inspect the suspension system for wear.

The car will be road tested to check how the vehicle tracks on the road and to ensure the vehicles steering wheel and alignment is centered.

Mechanic inspecting a tyre on a car

Why It’s Important to Have Your Tyres Inspected

Having your tyres inspected and your suspension checked will ensure that your vehicle is in a safe condition for both you, your family, and other motorists on the road.

Driving a vehicle with tyres that are below the legal limit, or that have damage, can have adverse effects on the handling and stopping distance which may be the difference between having or avoiding an accident, especially in wet weather conditions.

If you've read this far, you obviously care about your car. A lot. So next time you need a service, repair or inspection, visit AutoGuru. We let you search and book from over 1,600 qualified mechanics, who eat car troubles for breakfast.

Questions? Speak with a Service Advisor
1300 655 661