Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Need a Squealing Noise from Brakes Inspection?

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How Much does a Squealing Noise from Brakes Inspection Cost?

 

A squealing noise from your brakes is not only annoying for you and other drivers, but can mean that there is an issue with one of the most important systems on your vehicle.

Having it inspected as soon as possible will ensure that the braking system is operating safely and efficiently.

Squealing Noise from Brakes Inspection

How does the Braking System Work?

The braking system relies on a number of essential components to perform effectively.

These include the brake master cylinder, brake pads, brake fluid, brake lines, brake disc rotors and brake callipers.

When the brake pedal is depressed, the brake fluid transfers the pressure from the master cylinder down to the brake callipers through the brake lines, which presses the brake pads against the disc rotors.

This clamping pressure brings the vehicle to a stop. Once the brake pedal is released, the opposite happens and the brakes are released, allowing the vehicle to move.

Common Reasons for a Squealing Noise from Brakes

Brake pad friction material low

Brake pads are the most replaced component in the braking system and excessively worn out brake pads are the number one cause of squealing or squeaking noises when braking.

When the friction material is low, a small wear indicator will contact the brake rotor causing an audible warning, usually a squealing or squeaking noise.

Brake discs glazed

The surface of the brake disc is what the brake pads run on and clamp to when the brake pedal is depressed. If this surface has been overheated, has a rust or oxidation coating, this will cause a squealing noise when the brakes are applied.

Debris caught in braking system

If a rock or other debris is caught in the braking system, this can cause a squealing or growling noise, as well as causing damage to the braking components.

Backing plate touching against brake disc

Most brake discs will have a backing plate behind them to prevent debris getting caught in the brake components.

These can be easily damaged by rubbish and debris on the road, which may cause a noise from the brakes if it is rubbing against the disc rotor.

 

 

What’s Involved in the Squealing Noise from Brakes Inspection?

The mechanic will inspect all components of the braking system, including the brake pads, disc rotors, callipers and cylinders to determine the cause of the squealing noise and provide a detailed quote of necessary repairs required.

How Important is this Inspection?

The braking system is the most critical safety feature on your vehicle, so it is important to make sure it is in correct working order to protect you and your family, as well as other motorists on the road.

If you've read this far, you obviously care about your car. A lot. So next time you need a service, repair or inspection, visit AutoGuru. We let you search and book from over 1,600 qualified mechanics, who eat car troubles for breakfast.

Questions? Speak with a Service Advisor
1300 655 661