Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.


Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Need a Shuddering when Braking Inspection?

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How Much does a Shuddering when Braking Inspection Cost?


When the braking system on your car is working correctly, slowing down from speed is usually an uneventful process, but when there is an issue, it can be an unnerving experience!

One of the most common issues with the braking system is a vibration or shudder when applying the brakes.

This can be caused by a number of issues, most of which are simple repairs.

Shuddering when Braking Inspection

Common Reasons for Shudder/Vibration when Braking:

Excessive runout in brake disc rotors or drums

Depending on the style of your vehicle, your vehicle will have either brake disc rotors or brake drums.

Over time, these components can become warped due to wear or excessive heat.

When this happens, the surface is no longer flat, and when the brakes are applied, the brake pads or shoes that are forced against this warped surface transmit the uneven wear through the steering wheel or pedal.

This is felt as a shudder or vibration, which is more pronounced at higher speeds.

Loose wheel nuts

The wheels of your vehicle are held onto the hub with wheel nuts.

Depending on the style of your vehicle, each wheel will have anywhere between 3 and 6 wheel nuts attaching it to the vehicle.

If these wheel nuts are not tightened correctly, when the vehicle is in motion, it may transmit a vibration through the steering or body of the car, which will be more pronounced under braking.




What’s Involved in a Shudder/Vibration when Braking Inspection?

The mechanic will inspect all components of the braking system, including the brake pads, disc rotors, calipers and cylinders and determine the cause of the shudder/vibration, and provide a detailed quote of necessary repairs required.

Usually there will be visual signs of what is causing the issue, but if there isn’t, the suspension will also be inspected.

How Important is this Inspection?

The braking system is the most critical safety feature on your vehicle, so it is important to make sure it is in correct working order to protect you and your family, as well as other motorists on the road.

While a shudder or vibration may not affect the stopping performance of your vehicle, it may be hiding a more sinister issue within your vehicle, so having it inspected as soon as you notice a difference is recommended. 

If you've read this far, you obviously care about your car. A lot. So next time you need a service, repair or inspection, visit AutoGuru. We let you search and book from over 1,600 qualified mechanics, who eat car troubles for breakfast.


Questions? Speak with a Service Advisor
1300 655 661