Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Need a 'Service Light On' Inspection?

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How Much Does a 'Service Light On' Inspection Cost?

Most modern vehicles these days are fitted with engine oil monitoring systems that let you know when your car needs to have its oil changed. When the oil has degraded past a certain point, a warning light will appear on your dashboard to let you know you are due for a service.

'Service Light On' Inspection

How does the Service Light Work?

In the engine sump/oil pan, there is a sensor that monitors the oil level and also the quality of the engine oil, and this sends a signal to the Engine Control Unit (ECU) When it reaches a certain mileage or degradation, the ECU will switch the Service Light on the dashboard, to indicate to the driver that a service is required. However, this is not the only reason this light may come on. If the ECU detects an issue with the engine or internal components inside the engine, it may switch on the Service Light to indicate the problem.

Common Reasons for the Service Light to come on:

  • Vehicle due for service: If your vehicle has reached a certain mileage interval, or the ECU has detected that the oil quality has reached a certain degradation, the service light will illuminate to let you know that it’s time to have a service completed.
  • Emissions related issue: If the ECU detects an issue with the emissions systems, it may illuminate the Service Light instead of the Check Engine Light to alert the driver of the problem.
  • Excessive engine temperature: Modern engines have sensors to monitor the temperature of the engine cooling system, and if an excessive temperature reading is noticed, the ECU will turn the Service Light on, and possibly display an ‘Engine Overheating’ warning in the instrument cluster.
Car engine light is on

What’s Involved in a Service Light is on Inspection?

The mechanic will carry out a full diagnostic check of the vehicle, including the computer system, to determine why the Service Light is on, and provide a report and a quote to carry out repairs, if required.

How Important is this Inspection?

The Service Light comes on to warn the driver of an impending service, or possibly a more severe issue. Therefore, it is imperative to have your vehicle inspected as soon as the light comes on, to prevent any further damage from occurring.

If you've read this far, you obviously care about your car. A lot. So next time you need a service, repair or inspection, visit AutoGuru. We let you search and book from over 1,600 qualified mechanics, who eat car troubles for breakfast.

 

Image credit: Wikiuser100000

Questions? Speak with a Service Advisor
1300 655 661