Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Need a 'Rattle/Noise from Engine' Inspection?

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How Much Does a Rattle/Noise from Engine Inspection Cost?

All internal combustion engines make noise when they are running, it is a byproduct of the mechanical parts moving and the combustion cycle occurring thousands of times a minute, but there are some noises that indicate that there is something sinister happening under the bonnet. Loud tapping, hissing or grinding noises may be your engines way of letting you know that something is going wrong and you need to get it checked ASAP!

'Rattle/Noise from Engine' Inspection

Common Reasons for a Rattle/Noise from the Engine

  • Whirring Noise: This is usually a vibrating or buzzing noise, and may change with engine speed. The most likely cause for these type of noises is belt driven accessories or the belts themselves. Checking of the bearings in the alternator, drive belt idler/s and tensioner, as well as the water pump (if applicable) is the starting point for these noises.
  • Hissing or Gurgling Noise: These noises are common for vehicles that are having cooling system problems. If you can hear a hissing noise like air escaping from a hose, or a gurgling noise like water boiling in a kettle, checking the temperature gauge is the first priority. Hissing noises usually indicate that there is a coolant leak from the engine, and can be accompanied by a sizzling noise and steam as the coolant comes into contact with hot engine components. If you notice these symptoms, it is best practice to pull over as soon as it is safe to do so, let the vehicle cool down and have your vehicle inspected by a mechanic.
  • Backfires: These sound like gunshots coming from under the bonnet or out the back or your car. This type of noise can indicate an issue with the fuel system, or that the engine timing is out. Checking the timing, the quality of the fuel being used and any vacuum or air leaks are the starting points for this type of noise.
  • Spluttering/Shuddering/Misfiring: If you can feel the vehicle vibrating or jerking or a loss of power under acceleration, this usually indicates that the vehicle is misfiring. On vehicles built after 1996, this may also be accompanied by a flashing Malfunction Indicator Light (MIL) also known as the engine light. If left unchecked, a misfire can cause internal damage to the engine and also to the expensive catalytic converter, located in the exhaust. Checking the ignition system and also the fuel system for issues will narrow down what is causing the noise/vibration.
  • Pinging: Also known as pre-ignition, pinging is the fuel mixture inside the cylinders igniting before it is meant to. This can be caused by using the incorrect octane level fuel, or an excessive carbon buildup inside the engine cylinders. Water in the fuel can also cause this issue.
  • Tapping/Clicking: If you can hear a metallic tapping or clicking noise that increases when the engine speed increases, the most common cause is that the engine oil level is low. If the oil level is ok however, something more serious may be afoot. A blockage of the oil passageways, or a worn or damaged oil pump may not be allowing the correct oil pressure to reach the top of the engine.

What’s Involved in the Rattle/Noise from Engine Inspection?

Depending on what type of noise you are hearing, the mechanic will narrow down the system that is causing the noise, carry out a diagnostic check (with a scan tool if required) and quote on any necessary repairs that are needed.

Showing a car engine, bonnet open

How Important is this Inspection?

Hearing an abnormal noise from your engine can be an indication of a major or minor issue, so it’s best to have your vehicle inspected as soon as possible to prevent any further damage from occurring.

If you've read this far, you obviously care about your car. A lot. So next time you need a service, repair or inspection, visit AutoGuru. We let you search and book from over 1,600 qualified mechanics, who eat car troubles for breakfast.

 

Image credit: James

Questions? Speak with a Service Advisor
1300 655 661