Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Need a Oil Leak Inspection?

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How Much Does an Oil Leak Inspection Cost?

Motor oil is the lifeblood of your engine. It not only lubricates all the moving parts inside the engine, it also removed dirt and debris from inside the engine, and transfers heat away from the main moving components. If oil is leaking from your engine, it can cause expensive and irreparable damage to internal components especially if level inside the engine is dangerously low. Oil can leak from different areas on the engine, and it can sometimes be hard to determine exactly where the leak is coming from.

Oil Leak Inspection

How does the Engine Oil system work?

The oil begins its journey through the engine in the sump, also known as the oil pan. This sump is located on the bottom of the engine and stores the oil when the engine is not running. When the engine is started, the oil pump picks up the oil from the sump and circulates it throughout the engine through oil galleries inside the engine block and cylinder head. Once it has reached the top of the engine, it makes its way back through the engine, through the oil filter and back into the sump, where the process begins again.

Common Reasons for an Oil Leak from the Engine

  • Failed Gasket: Many engine components are sealed by rubber or plastic gaskets to keep the oil inside the engine. Over time, these gaskets can perish and fail, causing an oil leak. Some gaskets are simple to replace, while others require dismantling of major parts of the engine to get to.
  • Stripped or Leaking Drain Plug: Most engines have a drain plug on the bottom of the oil pan, to make changing the engine oil a simple process. However, it is removed and refitted quite frequently, and if any dirt or debris get caught in the thread, or the gasket is not replaced properly, it can cause an oil leak.
  • Internal Oil Leaks: If you are noticing blue smoke coming from your exhaust when you first start the car, or when you are driving, you may have an internal oil leak. This is where the seals inside the engine degrade enough to allow oil to enter the combustion chamber. This oil is then burned, creating a cloud of blue smoke.
  • Failed Oil Filter: The oil filter is recommended to be replaced in conjunction with every oil change. If it is not replaced, or the old oil seal is left on when the new filter is fitted, it is possible for the filter to not seal correctly and leak oil.
Engine oil being poured into a car

What’s Involved in the Oil Leak from the Engine Inspection?

Our mechanics will inspect the engine of your vehicle to determine where the oil leaks are coming from, and provide a quote to carry out the necessary repairs to rectify the leaks.

How Important is this Inspection?

Oil leaks that are left unchecked can get onto rubber hoses and other engine components and damage them, as well as leave ugly stains on your driveway. Not to mention it is an environmental hazard! Oil leaking onto hot components can also cause smoke, and in extreme cases, engine fire. It is imperative to have your vehicle inspected and diagnosed as soon as possible.

If you've read this far, you obviously care about your car. A lot. So next time you need a service, repair or inspection, visit AutoGuru. We let you search and book from over 1,600 qualified mechanics, who eat car troubles for breakfast.

 

Image credit: Robert Couse-Baker

Questions? Speak with a Service Advisor
1300 655 661