Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Need a 'Knocking or Clunking Noise When Driving' Inspection?

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'Knocking or Clunking Noise When Driving' Inspection

A knocking or clunking noise when you are driving along, especially over bumps, can indicate an issue in your vehicles suspension system.

This can affect the handling and braking effectiveness, and can lead to failure in emergency situations. You may also notice a decrease in ride comfort.

'Knocking or Clunking Noise When Driving' Inspection

How does the suspension system work?

The suspension system is designed to absorb any bumps and undulations in the road without causing too much disturbance to the occupants inside the vehicle. It also allows the vehicle to handle correctly and keep the tyres firmly planted on the road surface. The suspension system is made up of springs, shock absorbers, bushes and linkages that can wear out and create noises over time.

Common Reasons for a Knocking or Clunking Noise when driving

Failed ball joints

Ball joints are located in the suspension system that allows for a smooth ride and superior control over the vehicle under all road conditions.

They connect the vehicle’s hubs to the rest of the suspension components. When these begin to fail, they allow excessive movement of the wheel and suspension, which creates a clunking noise.

Failing to replace noisy ball joints may cause a loss of steering and therefore need to be inspected and replaced as soon as a noise is heard.

Worn or failed anti sway bar stability link

An anti-roll bar (or sway bar) is fitted to the front and rear of most vehicles to eliminate excessive body roll when cornering.

These bars are connected to the other suspension components via stability link rods. If there is an issue with these links or the rubber mounts that hold the sway bar, a knocking or clunking noise may be heard when cornering or going over bumps.

Excessively worn suspension top mounts

A strut mount does what its name suggests, and mounts the suspension strut to the body of the car.

These are usually made of rubber and include a bearing to allow for smooth turning and vibration absorption.

When these are worn out, it may cause a knocking or clunking noise, steering bind and wheel alignment angle changes.

Mechanic checking suspension of car

What’s Involved in the Knocking or Clunking Noise when Driving Inspection?

The mechanic will road test the vehicle to determine where the noise is coming from, and then carry out a full inspection of the suspension system.

This will include the springs, shock absorbers and other suspension arms.

Once the source of the noise is located, a detailed report will be provided with a quote for necessary repairs.

How Important is this Inspection?

Once a suspension component has worn out, it is imperative to have it inspected and repaired as soon as possible to ensure the safety and stability of your vehicle on the road.

Failing to do so may cause a loss of steering or control when you are driving, endangering you and your family as well as other motorists.

If you've read this far, you obviously care about your car. A lot. So next time you need a service, repair or inspection, visit AutoGuru. We let you search and book from over 1,600 qualified mechanics, who eat car troubles for breakfast.

Questions? Speak with a Service Advisor
1300 655 661