Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Need a Fluid Leak Inspection?

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How Much Does a Fluid Leak Inspection Cost?

Noticing a puddle of fluid under your vehicle is never a good feeling, and it is usually an indication that major repairs may need to be carried out.

Identifying the fluid that is leaking can give you an indication of what component has failed, and what to repair or replace to get your vehicle back to its best!

Fluid Leak Inspection

Symptoms of a Fluid Leak

  • Fluid or puddle under your vehicle
  • Burning smell while driving
  • Abnormal operation of transmission or power steering
  • Braking system requiring more pedal effort, or spongy pedal feel

Identifying the Fluid

There are many important fluids that keep your vehicle running as it should. Many of these fluids are different colours, so identifying what is leaking can be a simple process. Listed below are common fluid leaks, and the colour of the fluid:

Clear

If you have been using the air-conditioning, it is normal for a puddle of clear liquid to appear under your vehicle.
This is condensation that has drained out of the air-conditioning system, and is completely normal. It could also be windshield washer fluid, which can leak from a cracked bottle, or a split washer hose.

Green or Blue

This indicates that the cooling system of your vehicle is leaking. Other symptoms may include a burning smell and your vehicle overheating when driving.
Some brake fluids are green or blue in colour, which may indicate your braking system is leaking, and symptoms may include increased stopping distances, or a spongy feeling brake pedal.

Light or dark brown

Light or dark brown fluid on the ground usually means that your engine is leaking oil.
This could be from a failed gasket, a leaking hose, or a damaged engine component.
Some brake fluids are also a brown colour, especially if it has not been flushed on a regular basis.

Pink or Red

On newer vehicles, a pink or red fluid leak can indicate an issue with the cooling system, or a power steering or automatic transmission leak.
Symptoms include a burning smell when driving, your vehicle overheating, the steering becoming heavier, or poor transmission operation.

Oil being poured into car

Fluid Leak Inspection

Our mechanics will inspect your vehicle, find the type and source of the leaks, and provide you with a detailed report on the cause of the leaks, and a quote for the necessary repairs.

How Important is Having your Fluid Leak Inspected?

Operating your vehicle while it is leaking fluid or oil, can cause expensive engine damage, as well as making it unsafe to drive.

Failure of the braking system, or an overheating engine, may leave you and your family stranded in a dangerous situation.

Having the leak inspected and repaired as soon as it is noticed may save you on expensive and preventative repairs further on down the track.

If you've read this far, you obviously care about your car. A lot. So next time you need a service, repair or inspection, visit AutoGuru. We let you search and book from over 1,600 qualified mechanics, who eat car troubles for breakfast.

 

Image credit: Robert Couse-Baker

Questions? Speak with a Service Advisor
1300 655 661