Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

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How Much does a Drive Belt Inspection Cost?

 

All motor vehicles possess at least one drive belt, some have up to four, depending on the number of accessories fitted to the engine.

The serpentine belt, or drive belt – also known as a V-belt – is what connects auxiliary components to the engine crankshaft pulley, and is made of a rubber construction with nylon weave for a strong construction.

Without drive belts, your alternator would not be able to provide charge to the battery, your power steering would fail to operate, and your car may even overheat!

These components are critical for safe operation of your vehicle, so every drive belt must be inspected at regular intervals, to ensure it is in good working condition.

The high temperature of the engine bay can cause the belt’s rubber to crack and perish over time.

If it is not replaced, it can lead to breakage of the belt and failure of the power steering, alternator, water pump and air conditioning system.

Drive Belt Inspection

How does a Drive Belt Work?

The drive belt connects to the crankshaft of the engine to provide drive to accessories fitted to the vehicle.

The rubber belt runs from the harmonic balancer over a pulley on the accessory to be driven – power steering, air conditioning compressor etc – and transmits the rotation of the crankshaft when the engine is running. 

Common Drive Belt Issues

Squeaking Noise from Engine Bay

When a drive belt is worn out or requires adjusting, you may hear a high-pitched squeaking noise coming from the engine.

This is the belt ‘slipping’ on the components that it is supposed to be running the power steering, alternator, water pump and air conditioning system.

Not only is it embarrassing, but may also mean that the components are not receiving the full power that is required to drive safely.

This can lead to heavier steering, a flat battery or overheating of your vehicle.

Battery Light is on

If the belt is slipping badly or failed altogether, your battery light may come on.

This means that the alternator is not charging correctly and the car is running on battery power alone.

This could mean that your car may not start again, if you switch it off, you’re left stranded.

Power Steering and Air Conditioning not working

Depending on the layout of your vehicles drive belt system, a failing drive belt may cause the power steering and air conditioning to malfunction.

If the power steering fails when the vehicle is moving, it could lead to serious safety issues, or even an accident!

Wear and Tear

Cracking and fraying of the drive belt, uneven wear and excessively worn or damaged ribs all indicate that it’s time to have your belt replaced.

Drive belt

How is a Drive Belt Inspection performed?

Our mechanics will inspect the accessory drive belt system, including the belt, the idler pulleys and tensioners (if applicable) as well as the accessories that the belt runs on.

If any repairs or replacement is required, a quote will be provided for all work needed to return the system back to manufacturers standards.

Why Is It Important to Have Your Drive Belts Inspected?

The drive belt connects all the components to the engine and transfers the engines power to the accessories allowing them to operate correctly.

The power steering, alternator, air conditioning, and water pump (on some vehicles), will fail to operate if there is an issue with the drive belt.This can lead to massive safety issues if left unchecked.

If you've read this far, you obviously care about your car. A lot. So next time you need a service, repair or inspection, visit AutoGuru. We let you search and book from over 1,600 qualified mechanics, who eat car troubles for breakfast.

Questions? Speak with a Service Advisor
1300 655 661