Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

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How Much does a Check Engine Light Inspection Cost?

 

The check engine light is one of the most common lights to come on when there is an issue with your vehicle, but can be confusing to understand.

It can come on for many reasons, serious or not so serious, so it is best to have your vehicle inspected as soon as the light comes on to prevent any damage occurring. 

Check Engine Light is on Inspection

How does the Check Engine Light Work?

The Engine Control Unit (ECU) has sensors all through the engine and drivetrain to monitor the vital systems that allow the vehicle to operate correctly.

If the ECU detects any issues with any of these systems, it will switch the ‘Check Engine Light’ on to alert the driver of the issue.

It will also log a diagnostic trouble code (DTC) of the system that has failed. This will give the mechanic an idea of where to start looking in order to rectify the issue.

The light will come on either in a solid state or flashing on and off. If the light is staying on and not flashing, this means that the ECU has detected an issue with the car that is not affecting the running of the vehicle in a major way.

This could be caused by a failed oxygen sensor in the exhaust, a sensor in the engine reading incorrectly, or simply a fuel cap that is not secured properly.

It could be a simple fix (in the case of the fuel cap, which would require tightening) or replacement of a faulty part.

If the light is flashing however, this is an indication that something is seriously wrong.

The CEL flashing means that there is a chance of serious engine or catalytic converter (located in the exhaust system) damage if the engine is operated continuously, usually caused by an emissions related problem.

This may be felt through the vehicle misfiring, or an increase in fuel consumption and reduced performance.

Common Reasons for the Check Engine Light to come on

Loose or incorrectly fitted fuel cap

One of the easiest mistakes to make, and also the easiest to rectify.

If the ECU notices a decrease in the pressure inside the fuel tank, it may switch on the check engine light.

If the light comes on after recently filling with fuel, this may be the cause.

Simply tightening it properly will rectify the pressure difference, and the light will switch off after a couple of ignition cycles.

Emissions related issue

An emissions control issue will switch the check engine light on if the ECU detects an increase in fuel required, or senses a failure of a component.

Most emissions issues will cause the check engine light to flash – and serious engine or exhaust damage may occur if the vehicle is operated continuously under this condition.

If you notice the check engine light flashing, pull over as soon as it is safe to do so, and have your vehicle inspected immediately to prevent any further damage.

Engine misfire

A bad spark plug or failed ignition component will cause the engine to misfire and the check engine light to come on.

Fuel delivery issue

An issue with the fuel delivery system may cause the check engine light to illuminate. Poor fuel delivery, a faulty fuel injector or fuel pump will cause incorrect sensor readings in the exhaust and engine, as well as drivability issues.

Check engine light

What’s Involved in a Check Engine Light is on Inspection?

The mechanic will carry out a full diagnostic scan on the vehicle to retrieve the diagnostic trouble codes stored in the ECU, carry out diagnosis and interpretation of the codes and provide a quote to repair the vehicle if required.

How Important is this Inspection?
Unless you just have a loose fuel cap, it is essential to have your vehicle inspected as soon as possible, especially if the Check Engine Light is flashing – as ignoring it will cause costly and preventable engine damage.

If you've read this far, you obviously care about your car. A lot. So next time you need a service, repair or inspection, visit AutoGuru. We let you search and book from over 1,600 qualified mechanics, who eat car troubles for breakfast.

 

Image Credit - Wikiuser100000

Questions? Speak with a Service Advisor
1300 655 661