Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Need a Car will not Start Inspection?

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How Much does a Car will not Start Inspection Cost?

 

There is nothing worse than jumping into your car after a hard days work, only to find that it won’t start.

Newer vehicles are much more reliable these days, but there is always a chance of this happening.

As vehicles have become more advanced, more and more systems have been added, which makes diagnosing a non-start issue more difficult, even for the mechanically minded owner.

The engine requires air, fuel and spark to run, and any loss of these components will prevent the vehicle from starting.

Having a qualified mechanic come and inspect your vehicle will ensure that you are back on the road as soon as possible. 

Car will not Start Inspection

Common Reasons for a Car that Will Not Start

If the engine turns/cranks over, but does not start:

  • Failed ignition components: If the spark plugs are not receiving power from the ignition coil, the engine will turn over but not start. It may also be an issue with worn out or damaged spark plugs, or the ignition coils not receiving a signal from the engine control unit (ECU)
  • Failed fuel system components: The fuel system provides the fuel from the tank up to the engine. If the fuel pump has failed, the fuel filter is blocked, or there is an issue with the fuel injectors or carburettor on older vehicles, the car will not start.
  • Faulty engine sensors: The crankshaft and camshaft position sensors determine when the fuel and spark should be added in the combustion cycle. If either of these sensors fails, the ECU will not be able to tell when to inject the fuel and send power to the spark plugs. This will prevent the vehicle from starting.

If nothing happens when you turn the key:

  • Battery failed or low on charge: The most common issue when it comes to your vehicle not starting is a discharged or failed battery. This component provides power to the starter motor, as well as the fuel pump and ECU. You may also have an issue with the battery terminals not allowing the full charge of the battery through the cables to the other components.
  • Failed starter motor: If the battery is good, and all the dash lights turn on, you may have an issue with the starter motor itself. The solenoid on the starter motor may wear out over time, preventing the vehicle from starting.

What’s Involved in the Car will not Start Inspection?

The mechanic will inspect and test various systems on your vehicle and diagnose the cause of your vehicle not starting, and provide a detailed quote on any repairs required.

Car not starting

How Important is this Inspection?

Having a vehicle that does not start can leave you stranded far away from home, and can be a safety issue.

Therefore, having your vehicle inspected as soon as possible will get you back on the road in no time!

If you've read this far, you obviously care about your car. A lot. So next time you need a service, repair or inspection, visit AutoGuru. We let you search and book from over 1,600 qualified mechanics, who eat car troubles for breakfast.

Questions? Speak with a Service Advisor
1300 655 661