Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Need a Brake Component Inspection?

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How Much does a Brake Component Inspection Cost?

The braking system is one of, if not the most important system fitted to your vehicle.

It requires constant maintenance to continue operating at its best.

The braking systems are subject to a number of problems. If left unchecked, it can cause expensive damage to your car and put you, your family and surrounding drivers in danger.

Checking of the brake pads, rotors (the shiny discs located behind your wheels) and the condition of the brake fluid at specified intervals, will ensure that the braking system is in safe working order, and will continue to stop your car as designed.

Brake Component Inspection

How Does the Braking System Work?

The braking system relies on a few different components to operate correctly.

These components include brake fluid, brake callipers, brake lines, brake pads and disc rotors as well as the brake master cylinder.

It all starts when you place your foot on the brake pedal. This action transfers the pressure applied on the brake pedal down to the brake pads, callipers and rotors.

When the brake pedal is pressed, the brake fluid transfers the pressure from the brake master cylinder through the brake lines down into the brake calipers.

This pressure forces the brake pads against the disc rotors, and the friction created slows the vehicle down to a stop.

Once the brake pedal is released, the opposite happens, which allows the vehicle to move without any braking resistance.

Common Braking System Issues

Soft or Spongy Brake Pedal

One of the most common problems with the braking system is contaminated brake fluid.

Brake fluid is a silicon based fluid, which absorbs moisture from the environment over time.

This reduces the effectiveness of the braking system and requires more braking effort to slow the vehicle to a stop.

Manufacturers recommend brake fluid replacement every two years, but depending on driving conditions, it may need to be replaced more often.

Vehicles fitted with drum brakes may also have a brake fluid leak from the rear wheel cylinders, which will cause air to enter into the braking system, reducing the brake systems effectiveness and causing the brake pedal feel to become ‘soft and spongy’.

Excessive Brake Pad Wear

The brake pads and disc rotors are classed as wear and tear items and need to be replaced when the friction material of the brake pad has worn down excessively.

Depending on the vehicle, and how much wear has occurred, the disc rotors may need to be replaced as well.

If the brake pads wear passed the friction material, the backing plate will hit the rotor, causing a grinding noise, and significant damage to the brake rotor and possibly the calliper.

If you hear a grinding noise when slowing down, have your brakes inspected immediately.

Squealing Noise when Braking

If you hear a squealing noise coming from one of your wheels, especially when slowing down, it may mean that your brakes need to be replaced.

Most manufacturers fit brake wear indicators to the backing plate of their brake pads, so that when the friction material has worn down excessively, this will contact the brake rotor, and cause a squealing noise to alert the driver that the brake system requires attention.

A squealing noise could also be caused by a rock or debris caught in the braking system.

If your vehicle is fitted with drum brakes, an excessive buildup of brake dust can also cause a squealing noise when slowing down.

If you hear a squealing noise when slowing down, have your braking system inspected as soon as possible.

Shudder When Slowing Down

Warped brake rotors can cause a shudder when slowing down, which can be felt through the steering wheel or the body of the vehicle.

Uneven brake pad wear or excessive heat from constant heavy braking can cause the disc rotors to weaken and warp.

This will need to be either refaced or replaced, depending on the thickness of the rotor.

How is a Brake Component Inspection Carried Out?

Our mechanics will inspect the braking system of your vehicle, including checking of the brake fluid for contamination, brake lines, and remove the wheels to measure the thickness of the brake pads, rotors or shoes (if applicable).

They will then quote up any repairs or replacement required.

Why It’s Important to Have Your Braking Components Inspected

Having your braking system inspected will give you peace of mind, that whenever you press the brake pedal, your vehicle will slow down and stop in a safe manner.

Operating a vehicle with a faulty or worn out braking system can be dangerous, as it may not stop when you apply the brakes, and cause an accident.

If you've read this far, you obviously care about your car. A lot. So next time you need a service, repair or inspection, visit AutoGuru. We let you search and book from over 1,600 qualified mechanics, who eat car troubles for breakfast.

Questions? Speak with a Service Advisor
1300 655 661