Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Need a Battery Inspection?

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How Much does a Battery Inspection Cost?

 

The battery is your vehicle's main source of electrical power.

It gives power to the starter motor, fuel pump, engine control computer (when the driver turns the key), and allows the vehicle to start.

It also supplies power to the radio, headlights and other electrical components inside the car which provides entertainment and information to the driver.It is important to make sure your battery and charging system is in good working order, otherwise, you may get stranded with a vehicle that won’t start!

It is important to make sure your battery and charging system is in good working order, otherwise, you may get stranded with a vehicle that won’t start!

Battery Inspection

How does a Battery Work?

The Battery is an electrical storage device which provides power to all the electrical components both inside and outside the vehicle.

Modern day batteries are filled with liquid, also known as electrolyte fluid, and 6 conductive plates sit in this fluid.

When a charge is applied to these, a current flow is created which creates electricity.

A brand-new car battery can last almost 2 hours without being charged, so an alternator is driven by the engine to recharge the battery and ensure there is plenty of electrical current to keep the vehicle running. 

Common Battery Issues

Bad Cell

The inside of a car battery is made up of cells, which hold the electrolyte (the electrically charged fluid inside the battery) and the plates that conduct the electricity.

If one of these plates fails, the battery is known to have a ‘Bad Cell’ and will need to be replaced.

A battery with a bad cell may still show that it is holding a good voltage, which is why load testing is the best way to test a batteries state of health.

Low Electrolyte Level

Most new batteries these days are known as ‘Maintenance Free’ batteries.

This means that the electrolyte level cannot be checked, and the health of the battery can be checked through a coloured sight glass on top of the battery.

However, in older batteries there are 6 caps on top of the battery that can be removed to check the electrolyte level inside.

Over time, the electrolyte level may drop as it evaporates through the breather tube attached to the battery, and will need to be topped up to keep the battery in top condition.

Bad Alternator

An alternator that is not charging correctly will significantly reduce the life of your battery, as it will not top up the battery charge whilst the vehicle is running.

Having the charging system inspected at the same time as the battery is a good way to narrow down a problem.

Current Draw

If a component in the vehicle is staying on after the vehicle is switched off, this will cause a drain on the battery.

If this is not rectified, the battery may be drained when you next go to start your car.

These issues may be hard to locate, or as simple as leaving your interior light on overnight.

If your alternator and battery are testing ok, but still have a drained battery after leaving the vehicle, having your electrical system inspected is highly recommended.

Corroded Battery Terminals

The battery cables and terminals are both susceptible to corrosion.

The acid from the battery can cause corrosion to appear on the terminals of the battery, and this prevents proper contact.

This can cause hard to start issues, and not allow the alternator to fully charge the battery.

If you notice a white, powdery substance on the terminals of your battery, it will need to be cleaned away to restore proper contact between the cables and the battery.

Applying terminal protection grease or Vaseline can stop this issue from re-occurring.

Vehicles equipped with Stop/Start systems

More and more new vehicles are being fitted with this feature, which shuts down the engine during certain situations to save fuel.

These systems place massive stress on the vehicles starting system, including the battery.

Manufacturers have designed special batteries for these vehicles.

Using a battery that is not certified for these systems may cause starting difficulties, and premature battery failure.

How is a Battery Inspection Carried Out?

Our mechanics will load test your battery, as well as check the charging system of your vehicle, including the output of the alternator, and quote on necessary replacement or repairs if needed.

Why It’s Important to Have Your Car Battery Checked

Having your battery inspected and charging system checked will give you peace of mind whenever you turn your vehicle off.

Operating a vehicle with a failed battery or charging system can be dangerous. Your vehicle may stop suddenly, endangering your family and other motorists around you.

If you've read this far, you obviously care about your car. A lot. So next time you need a service, repair or inspection, visit AutoGuru. We let you search and book from over 1,600 qualified mechanics, who eat car troubles for breakfast.

Questions? Speak with a Service Advisor
1300 655 661