Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Need a Airbag Warning Light Is On Inspection?

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How Much does an Airbag Warning Light Is On Inspection Cost?

 

WARNING: The ‘Supplemental Restraint System’ (SRS) fitted to modern vehicles is a complex and highly dangerous system if not handled correctly.

A slight spike in power is enough to deploy the system without warning and can cause injury or death if activated unintentionally.

It is recommended that a trained professional disable the system before work is performed to prevent accidental deployment.

NOTE: In April 2013, a worldwide recall was instigated to vehicles fitted with airbags from the company “TAKATA”.

These airbags have been found to rupture under certain circumstances and can lead to injury and death in the event of an accident.

If you notice the airbag light on, you own a vehicle from the list below, and built in 1999 onwards, we recommend that you contact your vehicle manufacturer to see if it is affected by this recall as soon as possible.

If affected, the manufacturer will need to carry out replacement of one or more airbag modules. As it is a recall, there will be no charge to have these replaced if required. 

  • BMW 3 Series E46 1999-2006, 5 Series 2002-2005, X5 2002-2005
  • Chrysler 300/300C 2005-2015
  • Dodge RAM 2004-2010
  • Ferrari 458, California, FF models 2008-2011
  • Ford Mustang 2006-2014
  • Honda Accord/Euro 2001-2011, CR-V 2001-2014, Civic 2001-2012, City/Jazz 2001-2014, Insight 2006-2014, MDX 2001-2011, Legend 2003-2012, Odyssey 2003-2011
  • Jeep Wrangler JK 2007-2012
  • Lexus SC430 2000-2003, IS250, IS250C, 350, IS F 2005-2011
  • Mazda 2 2003-2014, B Series/BT-50 2002-2011, 6 2002-2011, RX-8 2002-2014
  • Mitsubishi Lancer 2003-2008 and Triton Models 2007-2014
  • Nissan Pulsar N16 2000-2007, Y61 Patrol 2000-2007, D22 and D40 Navara 2001-2014, X-Trail 2000-2008, Maxima 2001-2008, Tiida 2006-2012
  • Subaru Impreza, Tribeca, Liberty and Outback Models 2004-2009
  • Toyota Corolla, Avensis Verso, Echo, Yaris, Rav 4 models 2000-2008

All modern vehicles these days are fitted with airbag safety systems, which deploy in the event of an accident to protect the occupants of the vehicle.

As such, it is a critical system that needs to be in perfect working order at all times.

If there is an issue detected with the airbag system (also called the ‘supplemental restraint system’ or SRS) a light will be illuminated on the dash.

When this light is on, it means the system has been deactivated and in the event of a crash, the airbag system will not operate.

Therefore, it is extremely important to have the airbag system inspected as soon as the light comes on, to identify the issue and have it repaired.

Airbag Warning Light Is On Inspection

How does the Airbag System Work?

The airbag system is designed to protect the occupants inside the vehicle in the event of an accident.

There are sensors placed around the vehicle that send data the engine control unit (ECU) when an impact is detected.

The ECU then determines if the airbags are needed based off the data it has received.

If the ECU determines that the airbags are needed, it sends a signal to the airbag inflators.

These are a gas emitting device, and once triggered will deploy the airbag by using a chemical reaction.

This all happens in 30-50 milliseconds, or around half the time it takes to blink! The airbag system works in conjunction with the seatbelts to provide as much protection as possible.

Common Reasons for the Airbag Warning Light to Come On

Damage or fault with airbag wiring

If the module that controls the airbag system senses a fault with the wiring or sensors, it will deactivate the system and switch on the airbag or SRS warning lights.

This is to prevent accidental deployment of the airbags without warning.

Failure of one of the airbags in the system

A failure of one of the airbags with cause the control module to deactivate the system to prevent premature deployment. 

Environmental damage

If the vehicle has suffered water damage, or corrosion has occurred from being near salt water, this may prevent the system from operating correctly. 

Airbag

What’s Involved in the Airbag Warning Light is on Inspection?

The mechanic will carry out a full diagnostic test on the system, including scanning for any Diagnostic Trouble Codes (DTCs) and will provide a quote to carry out repairs if necessary.

How Important is this Inspection

If the airbag light is on your dashboard, it means that the system has been disabled, and the airbags will not operate in the event of an accident.

It is a priority to have your vehicle inspected as soon as possible to ensure the safety of you and your passengers.

If you've read this far, you obviously care about your car. A lot. So next time you need a service, repair or inspection, visit AutoGuru. We let you search and book from over 1,600 qualified mechanics, who eat car troubles for breakfast.

 

Image credit - jimmyyyy

Questions? Speak with a Service Advisor
1300 655 661