Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal Afterpay or Zip and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

For all servicing and repairs, our pricing includes parts, labour and GST.

For inspection and diagnostic jobs, our pricing includes labour and GST but does not include parts.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of other fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See the list of Service Tasks at the top of the booking confirmation page.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Manufacturers Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your manufacturer's warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service at the top of the page under Service Tasks. This is found directly underneath the name of the service you have chosen.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops. 

Their listing will have a special Mobile Mechanic badge which can be found directly underneath their operating hours. 

Can I get quotes for repairs and inspections?

You sure can! Once you have entered in your vehicle details and location on the home screen, the next page will ask you what repair or service you're after.

You can browse through the categories that we've listed, such as Brakes, Clutch or  Timing belt/chain, or by clicking the blue "Search repairs & inspections" button at the bottom of the page, you can search for the repair you're after. 

If you're still unable to find what you're after, click on the blue "Can't find it? We can help!" button and you'll be provided with a comment box where you can describe the repair you need. 

Once you've selected a repair, either click "Continue" to move on in the quote process or, If you'd like to add another repair, click the "Add more items" button. 

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront and online using your credit card or PayPal
2. Create an Afterpay account that allows you to pay now and make four, fortnightly interest-free payments
3. Create a reusable, interest-free Zip account to pay now and make easy weekly or monthly payments over time
4. Pay the workshop when you pick your car up and the service and/or repairs have been completed 

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service at the top of the page under "Service Tasks". This is located directly underneath the name and price of the service you've selected. 

Questions? Speak with a Service Advisor
1300 655 661

1.5 hr Advanced Driving Simulator Experience at Racecentre Gold Coast

Exclusive Deal label

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1.5 hr Advanced Driving Simulator Experience at Racecentre Gold Coast

Up to $120.00 $79.00
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Up to 120.00

$79.00

About the deal

Racecentre operates Australia's Most Advanced Racing Simulation Centres providing dynamic racing experiences for individuals and groups to race against each other in custom built full-motion, triple surround screen and surround sound simulators.

The simulators are the most advanced in Australia, giving motorsport fans the opportunity to experience the thrills of racing in a controlled, safe environment. Racecentre has worked with manufacturers to provide a ultra-realistic experience which is totally immersive, absorbing and fun. The result is something pretty spectacular – as and as champion V8 Supercar Steve Johnson says – “It’s as close as you can get to the real thing”.

These simulators are high performance machines with accurate and authentic features including:

•    Full-Motion: Allows the driver to feel acceleration, braking, cornering, ripple strips
•    Dolby Surround Sound: The feeling reverberates within the chassis, the driver’s seat and chest
•    Triple Screens: HD display modules wrapped around the visual field of the drivers
•    Real-World Variables: Including fuel usage, damage, tyre wear, grip and suspension settings


Includes:

  • 1.5 hr Driving simulator experience
  • Available at Gold Coast Racecentre - inside Strike Bowling Bar, Circle on Cavill, Surfers Paradise 

The fine print

  • Bookings essential - via email only
  • Expiration date 10/01/2018
  • Limit of 5 vouchers per person
  • Purchase additional as gifts
  • Max 1 voucher per booking
  • Not redeemable for cash
  • This is an exclusive offer between the merchant and AutoGuru and is only available by purchasing a voucher online through AutoGuru
  • Original retail value verified on 03/07/2017


How to redeem

  1. Email to book - info@racecentre.com and specify Gold Coast Racecentre
    A booking is to be made and carried out prior to voucher expiration date
  2. State Voucher Code and mention deal at time of booking
  3. Present printed voucher or show voucher on mobile device on arrival

Expiry date 10/01/2018

Standard Deals Terms and Conditions

Racecentre Gold Coast

Location

3200 Surfers Paradise Boulevard Surfers Paradise, QLD 4217