Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal Afterpay or Zip and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

For all servicing and repairs, our pricing includes parts, labour and GST.

For inspection and diagnostic jobs, our pricing includes labour and GST but does not include parts.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of other fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See the list of Service Tasks at the top of the booking confirmation page.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Manufacturers Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your manufacturer's warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service at the top of the page under Service Tasks. This is found directly underneath the name of the service you have chosen.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops. 

Their listing will have a special Mobile Mechanic badge which can be found directly underneath their operating hours. 

Can I get quotes for repairs and inspections?

You sure can! Once you have entered in your vehicle details and location on the home screen, the next page will ask you what repair or service you're after.

You can browse through the categories that we've listed, such as Brakes, Clutch or  Timing belt/chain, or by clicking the blue "Search repairs & inspections" button at the bottom of the page, you can search for the repair you're after. 

If you're still unable to find what you're after, click on the blue "Can't find it? We can help!" button and you'll be provided with a comment box where you can describe the repair you need. 

Once you've selected a repair, either click "Continue" to move on in the quote process or, If you'd like to add another repair, click the "Add more items" button. 

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront and online using your credit card or PayPal
2. Create an Afterpay account that allows you to pay now and make four, fortnightly interest-free payments
3. Create a reusable, interest-free Zip account to pay now and make easy weekly or monthly payments over time
4. Pay the workshop when you pick your car up and the service and/or repairs have been completed 

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service at the top of the page under "Service Tasks". This is located directly underneath the name and price of the service you've selected. 

Questions? Speak with a Service Advisor
1300 655 661

Up to 49% off Basic Car Service + Much More at Brisbane Automotive Service

99 Reviews Brisbane, Queensland

Exclusive Deal label

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Up to 49% off Basic Car Service + Much More at Brisbane Automotive Service

Up to $285.00 $145.00
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About the deal

Inclusions: 

  • Change engine oil - includes oil
  • Change oil filter - includes engine oil filter
  • Inspect fluid quality and levels
  • Perform general safety inspection
  • Check / report mechanical issues
  • Tyre rotation and balance
  • Engine flush

The fine print

  • Bookings essential
  • Expiration date 30/11/2017
  • Not valid on Saturday, Sunday & Public Holidays
  • Merchant reserves the right to refuse service
  • Car must be left with the garage for the full day
  • 24-hour cancellation policy or voucher is forfeited (voucher is void in case of no-show)
  • 4WD, specialist, European or American cars & diesels may incur additional charges, please consult the merchant before purchasing voucher
  • Oil filter parts are included for standard makes and models
  • Up to 5 litres of oil is included for standard makes and models; if more than 5 litres is required it will be charged at the normal rate
  • For diesel, SUV, 4WD, specialist, European or American cars there will be a surcharge up to $75 for the oil required
  • Additional parts are charged extra but only at the approval of customer
  • All inclusions of offer are only valid on day of service
  • Not redeemable for cash
  • This is an exclusive offer between the merchant and AutoGuru and is only available by purchasing a voucher online through AutoGuru
  • Original retail value verified on 30/05/2017

How to redeem

  • Booking is to be scheduled by contacting +617 3350 3966
  • Deal expiry date 30/11/2017
  • A booking is to be made and carried out prior to voucher expiration date
  • State Voucher Code and mention deal at time of booking
  • Present printed voucher or show voucher on mobile device on arrival

Standard Deals Terms and Conditions

About Brisbane Automotive Service

Brisbane Automotive Services offer complete car care, using state-of-the-art technology. We quickly find any problems and fix them properly, the first time. We don’t like ‘come-backs’! We do love it when your vehicle is running at 100%, so don’t get ...

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Location

1 / 19 Kitchener Road Kedron, QLD 4031

TRADING HOURS

Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM

Customer Reviews for Brisbane Automotive Service

4.7 99 Reviews

Ange - Nissan Juke

"Fast, Friendly and genuine."

Hayley - Ford Fiesta

"I love when people go above and beyond what is needed for their roles. These guys in the office are brilliant and I am sure are what keeps their customers going back. Great communication about what needed to be done on the car (either now or later) and an informative breakdown of the service and fixtures was given to me (not like I understand any of it!) Would highly recommend and my partner and I will definitely be using these guys in the future!"

Chris - Honda Jazz

"friendly staff, quick service and detailed report."

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