Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal
2. Create an Afterpay account that allows you to pay now and make four, fortnightly interest-free payments
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time
3. Pay the workshop once your car service and/or repairs have been completed

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Questions? Speak with a Service Advisor
1300 655 661

Up to 30% Off Basic Car Service + Wiper Refill at Rapid Tune Cleveland

27 Reviews Brisbane, Queensland

Exclusive Deal label

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Up to 30% Off Basic Car Service + Wiper Refill at Rapid Tune Cleveland

Up to $213.00 $149.00
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4.6 star

27 Reviews

SHARE THIS DEAL

Up to 213.00

$149.00

About the deal

Inclusions: 

  • Change engine oil - includes oil
  • Change oil filter - includes engine oil filter
  • Inspect fluid quality and levels
  • Perform general safety inspection
  • Check / report mechanical issues
  • Standard wiper refill inserts

The fine print

  • Bookings essential, call workshop direct
  • Expiration date 30/11/2017
  • Not valid on Saturday, Sunday & Public Holidays
  • Merchant reserves the right to refuse service
  • Car must be left with the garage for the full day
  • 24-hour cancellation policy or voucher is forfeited (voucher is void in case of no-show)
  • 4WD, specialist, European or American cars & diesels may incur additional charges, please consult the merchant before purchasing voucher
  • Oil filter parts are included for standard makes and models
  • Up to 5 litres of oil is included for standard makes and models; if more than 5 litres is required it will be charged at the normal rate
  • For diesel, SUV, 4WD, specialist, European or American cars there will be a surcharge up to $75 for the oil required
  • Additional parts are charged extra but only at the approval of customer
  • All inclusions of offer are only valid on day of service
  • Not redeemable for cash
  • This is an exclusive offer between the merchant and AutoGuru and is only available by purchasing a voucher online through AutoGuru
  • Original value verified on 31/05/2017

How to redeem

  • Booking is to be scheduled by contacting +617 3821 4549
  • Deal expiry date 30/11/2017
  • A booking is to be made and carried out prior to voucher expiration date
  • State Voucher Code and mention deal at time of booking
  • Present printed voucher or show voucher on mobile device on arrival

Standard Deals Terms and Conditions

About Rapid Tune Cleveland

Rapid Tune Cleveland has grown to be a major automotive Service Centre within the local community of Cleveland. In operation since 2017 with a highly experienced team. Talk to the car mechanic experts at Rapid Tune Cleveland about car servicing an...

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Location

1 / 62 Shore Street West Ormiston, QLD 4160

TRADING HOURS

Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM

Customer Reviews for Rapid Tune Cleveland

4.6 27 Reviews

Irene - Volkswagen Passat

"I can honestly say that this was one of the best experiences when it comes to booking and facilitating a service to my Passat. I was treated with respect. They called me before starting the work just to confirm the work that needed doing during my service. Explained what further work needed to be done down the track but didn’t try to upsell me. They explained everything that needed to be done so there were no surprises when I collected the vehicle. They presented the car beautifully washed better than any car detailing companies I have been to and it was complimentary even better! I would highly recommend this company to anyone needing an honest and genuine service to their vehicle with no fuss from start to finish! Thanks Mo! great Job, very impressive!"

Diane - Honda Jazz

"Extremely efficient customer service. Went above and beyond. Happy to refer."

nicky - Volkswagen Polo

"Very happy with the service here, would definitely recommend and use again. Great value, friendly, transparent service, just what I needed."