Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Questions? Speak with a Service Advisor
1300 655 661

Top 5 Roadworthy Certificate Providers on the Gold Coast

By AutoGuru on Friday, 8 September 2017

A Safety Certificate, otherwise known as a Roadworthy Certificate, is a document required when transferring or registering a vehicle in Queensland. This includes registering a vehicle in QLD from another state. A roadworthy certificate (RWC) requires a series of checks to be carried out by certified inspectors.

Meet the Gold Coasts' top Roadworthy Certificate providers as voted by AutoGuru customers.

article image

#1 Magic Spanners Mobile Mechanic

Magic Spanners have been listed on AutoGuru for over 2 years and boast a 4.9 star rating from 51 customer reviews. Magic Spanners offer Roadworthy Inspections/Pink Slips at the convenience of your home or office, and also offer a range of other services such as air conditioning, auto electrics, engine diagnostics and car servicing. If you need a Roadworthy fast, book online now at AutoGuru.

Review

"Easy to book. Prompt service. Personal Serviceman. Fair Price". RP
Booked a Roadworthy Inspection/Pink Slip for a Holden Rodeo

Get a $99 Mobile Safety Certificate with Magic Spanners - limited time only!

 

#2 Ozsome Auto Centre

Ozsome Auto Centre provide Roadworthy Certificates to Burleigh and surrounding suburbs. And if there's anything preventing a RWC from being issued, the team at Ozsome can also service and repair all makes and models. From basic and logbook servicing, brakes and clutches, to auto electrical, suspension, fuel and cooling systems, power steering, and more, they can get your vehicle up to standard.

Review

"Staff were friendly, explained everything in detail, called before they changed anything and great value for money! Highly recommend Ozsome Motorsports". AM
Booked a Roadworthy Inspection/Pink Slip for a Mazda 2

 

#3 Varsity Lakes Mechanical

Varsity Lakes Mechanical is a family-run business, with Tom as the mechanic and wife Bec in the office, assisted by young sons Noah and Flynn. With a 22 year history in the automotive industry and a reputation for trustworthiness, this family business prides itself on running a friendly, clean workshop. RWCs are just one of their capabilities and they're happy to answer any questions you have regarding their work.

Review

"Great service, no hassle and good price! Very happy thanks again!" SL
Booked a 100,000km service for a Honda Jazz

 

#4 Pine Ridge Mechanical

With 15 years experience servicing all makes and models, Pine Ridge Autos in Coombabah, carry out Roadworthy inspections and issue Certificates as part of their comprehensive automotive services offering. They have built a reputation for quality car servicing and mechanical repairs for all makes and models, and all repairs carry a warranty.

Review

"They did what they said they would - no fuss. It was quick and affordable. Very pleasant." BB
Booked a Basic Service for a Mercedes-Benz E Class

 

#5 Redline EFI & Mechanical

Redline EFI & Mechanical are an RACQ Approved Repairer, and credited as a Female Friendly™ business. Providing not only Roadworthy Certificates, but also the full range of servicing and repairs, they promise to to take the fuss out of auto services by providing top quality work and advice at the best price. The modern workshop in Burleigh is staffed with fully-trained, highly-qualified mechanics, with up-to-date training in the latest technology and equipment.

Review

"Love the guys - so helpful, informative, and friendly. I will definitely book my cars in there again." LE
Booked a 150,000km service for a Holden Cruze

 

Results recorded on 11th July, 2016.

Click here to view all Gold Coast Mechanics

trustpilot rating