Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Questions? Speak with a Service Advisor
1300 655 661

How to Safely Jump Start your Car

By Joel Ilton on Wednesday, 20 September 2017

 

There are many ‘misconceptions’ when it comes to jump starting a vehicle. Many people believe that they will cause damage if they jump start their car.

This can be true and the best way to check if it is safe to do so, is by looking in your owner's manual. There will be a section dedicated to jump starting and other precautions when your vehicle does not start.

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If your car is a hybrid, it is recommended NOT to jump start your vehicle, as it can cause damage to the hybrid system, as well as possible electrocution.

Once you have determined if it is safe to jump start your car, the next step is to locate the battery.

Most vehicles have the battery located under the bonnet, although some newer vehicles have them located in the boot, or in some European cars, under the passenger seat.

These vehicles will have special tabs under the bonnet, to allow for vehicle jump starting. Again, your owner’s manual will be able to show you the location of these tabs.

Now that you have located the battery or tabs, it’s time to connect up the jumper cables.

The cables should be free from any damage and the clamps free from rust and other debris.

Cables with a built in surge protector are even better, as they can stop any damage from connecting the leads up incorrectly, or from a spike when the leads are first connected.

Make sure the vehicle that you are connecting to for your jumpstart is switched off.

Connect up the positive lead onto the flat battery first (this will be identified by a red colour around the terminal, or a red cover over the terminal), and then connect to the fully charged battery.

Next, connect the negative cable to the flat vehicle by connecting it to the engine block, on an unpainted metal component under the bonnet.

Connecting it straight to the battery negative terminal increases the chances, however unlikely, of causing the battery to explode.

Once you have found a suitable location, connect up the negative cable to the negative battery post on the fully charged battery.

When the cables are connected securely, start the vehicle that you are receiving the jump start from and allow it to run for 2-5 minutes, to provide the flat battery with some charge.

Following this, try to start the flat vehicle and, once it is running, disconnect the jumper cables from the fully charged vehicle, starting with the negative cable.

DO NOT allow the positive and negative cables to touch, as this will cause a spark and possible electrocution.

Once disconnected from the vehicle, remove the cables from the flat vehicle, once again starting with the negative cable.

The flat vehicle will need to be allowed to operate for at least 30 mins, to allow the alternator to charge the battery adequately.

Following these simple steps will make it easy if you ever get stranded with a flat battery - and always make sure to thank the person who stopped to give you a jump!

 

Now, imagine a seamless segue here…

Right. AutoGuru lets you search, compare and book from over 1600 qualified mechanics across Australia. Boom!

Image credits: Jump starting car by Doug Waldron (License CC BY-SA 2.0); Jump starting car by 'Longhair' (License CC BY 2.5)

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