Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Questions? Speak with a Service Advisor
1300 655 661

Keeping Your Windscreen Safe

By Darren Pay on Friday, 24 February 2017

 

Most people service their cars regularly to ensure efficient and effective running.

Unfortunately, no matter how much motoring experience you possess, how expertly you drive or how often you maintain your vehicle, there are some things you can’t control, such as damage to your windscreen.

A damaged windscreen is not only annoying & costly, but it can also be extremely dangerous, especially if the damage is in your line of sight.

It goes without saying that vehicle owners don’t intentionally drive to destroy their windscreens, but at the same time, glass is not indestructible.

The following guidelines will give you some peace of mind knowing you’re doing everything you can to protect your windscreen.

Gravel
Driving on loose gravel or any other type of debris can cause your tyres to spin gravel into the air.

If you’re travelling too close to the vehicle in front, your windshield could possibly cop a stone or gravel to the screen, possibly causing some serious damage to your car.

Keep your distance
The best precaution is to keep distance between you and the car ahead.

If you notice there’s loose gravel on the road, whether it be on country roads or on the highway, slow down to create some distance.

Creating space will help avoid loose gravel hitting your car or give you more time to react if you spot some heading your way.

Check who’s travelling ahead
Another important factor to watch out for is the type of vehicle travelling in front of you, especially construction vehicles or semi-trailers with an exposed roof.

These types of vehicles can be extremely dangerous to drive behind, and can also cause major damage to your car.

Construction vehicles are generally on work sites all day, so debris, gravel, rocks and other dangerous items can get stuck in the nooks and crannies of the vehicle’s body and tyres.

If you’re travelling behind a construction vehicle or semi-trailer, your best option is to slow down and create distance, or if you have the option, change lanes as soon as it’s safe.

Be aware of your surroundings and travel at a distance to avoid any possible damage to the exterior of your car and windscreen!

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Poor quality
If your windscreen is simply made up of poor quality glass, the slightest amount of pressure can result in a break or crack.

Be sure to take your car to a professional and replace your windscreen immediately to avoid further damage.

Poor repair work
The worst case scenario when it comes to vehicle safety, is if your windscreen has not been installed properly.

The windscreen may have been loosely fitted, putting the safety of you, your family and surrounding drivers at risk.

To check if your windscreen is sound, in a decongested area, quickly accelerate and keep your eye on the windscreen.

If your windscreen is vibrating, your windscreen may have been poorly fitted, so look for a windscreen expert in your area for replacement or refitting.

Fluctuating temperatures
Windscreens are made entirely of glass, if your car is in direct sunlight, the edges heat up faster than the centre of the windscreen, causing it to either contract or expand.

This can lead to a cracked windscreen.

To avoid this happening, we recommend keeping your car in the shade at all times!

Pressure
Sudden changes in pressure can also cause windscreens to crack.

This may be due to sudden acceleration, explosions or even pressure on the windscreen from foreign objects.

These conditions can cause stress cracks and can put your safety at risk. Make sure you drive at a consistent pace, keep your distance from the car in front of you and always be aware of your surroundings.

Hail
Hailstorms are unpredictable and can cause some serious damage not only to your windscreen but the entire exterior of your car.

Depending on the size of the hailstones, your windscreen could suffer from a crack or chip.

If you’re unfortunate enough to be stuck driving or in an open area during a hailstorm, slow down, or even pull over to lessen the impact.

 

About the author:
Darren Pay is a windscreen and glass repair expert and owner of A1 Windscreens in Melbourne. A1 Windscreens offer complete care and repair services for cars. Everything from windscreen chip and crack repairs, to glass scratch removal and window tinting.

                

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